Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very disappointed with the lack of communication between Roseland furniture and ourselves concerning our order. We placed an order for a large sideboard in October 2021. The website stated that it was currently out of stock but we could order it and as soon as it was back in stock it would be delivered. As we had been searching for a suitable item for a long time, and this seemed to fit what we were looking for, we placed (and paid) for our order. Two months later we were still waiting. Contacted Roseland to be told it was expected back in stock in March!! Still we waited. Contacted them again in March and was told it would be Mid-April. No communication from Roseland by the middle of April so contacted them again. (The item was now showing as back in stock on the website with a delivery of 2 weeks). We asked why we hadn't received our order as it was apparently back in stock. We were told it would be despatched to us in two weeks: the end of April. Finally on the 27 April , SIX MONTHS after we placed our order we received an email from Roseland advising us that the item had been despatched.....to the courier!.....and to await contact from them about delivery. We waited......we began to track the item which apparently was in a warehouse waiting to be loaded. A couple of days later it was on a vehicle and the vehicle would arrive between 15.58 and 16.58 that day! No email or text message, just read it on the tracker. We quickly changed our arrangements to ensure we were home for the delivery.....and it didn't turn up!! Next morning at 10.30 it finally arrived. The only positive I have is that the furniture arrived undamaged. It is nothing like the colour I expected (hard to show a true colour on a website I know) and the drawers are very rough sliding in and out, no runners, which sometimes causes them to twist and makes it difficult to close smoothly. Overall, extremely disappointed and won't be ordering from Roseland Furniture again.”

Helpful Report

Posted 2 years ago

Hello, We are sorry that there was a long wait on the item, we have as many others experienced circumstances out of our control with supplies and transportation over the last months. We are sorry that the courier did not fully meet expectations, we can address this with them if required. Kind regards Roseland

Posted 2 years ago

“TV stand arrived one day late, but that was the fault of the carrier- which gave me far too little notice to organise my life to receive it. the furniture however was exactly as described, and well packed”

Helpful Report

Posted 2 years ago

“Very pleased with order received Thankyou Mrs s Bolton.”

Helpful Report

Posted 2 years ago

“Very pleased with my furniture and the considerate and efficient way you dealt with my order, especially when a slight problem occurred with the delivery date. In fact I have now placed a further order which is being dealt with most efficiently. Many thanks. Gladeta Winter”

Helpful Report

Posted 2 years ago

“My cabinet has arrived and bar a missing draw knob (which I've been promised will be sent) the cabinet is as expected. What wasn't expected was the time scales for delivery. The website quotes 1-3 days when queried with a very helpful member of staff I was informed this is an 'estimate' only?? not indicated anywhere on the site that I could see. The cabinet turned up in 8 days, managing people's expectations are an important part of customer service.”

Helpful Report

Posted 2 years ago

“I'm sure the furniture would have been lovely if it ever turned up. It has still not been delivered and there has been no communication about if/when it will be delivered or offering me a refund. So far I have paid for a bookcase i have never received. I'm very disappointed”

Helpful Report

Posted 2 years ago

Hello Ruth We apologise for the failure of the carrier, it became apparent that the item had been lost and we have arranged to send out another to you. We can see that one of our colleagues has completed this and you should receive your item shortly. Kind regards Roseland

Posted 2 years ago

“Very pleased with my furniture very good delivery service to”

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Posted 2 years ago

“Bedside drawers look lovely.”

Helpful Report

Posted 2 years ago

“How can I write a review when I still haven’t had the ordered goods delivered.”

Helpful Report

Posted 2 years ago

Hello Nick Crabtree, The initial invite is to review your shopping experience with us. We are sure you will be delighted with the item once received. Kind regards Roseland

Posted 2 years ago

“I have dealt with Roseland furniture before, there products are excellent and the service to is first class. I would have no hesitation in recommending Roseland Furniture.”

Helpful Report

Posted 2 years ago

“Order processing good. Tracking advice rubbish.”

Helpful Report

Posted 2 years ago

“A fabulous TV corner Unit extremely pleased with it and the whole process of purchase to delivery. Highly recommend Roseland.”

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Posted 2 years ago

“very good value”

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Posted 2 years ago

“Fitted very well into the space. Looks fine.”

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Posted 2 years ago

“Very good service. The product was despatched as stated and arrived safe and well packaged.”

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Posted 2 years ago

“Great furniture, very happy with my purchase although delivery was not 1-3 days. Chased with customer services who were very helpful.”

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Posted 2 years ago

“Nicely made and assembled”

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Posted 2 years ago

“Disappointed in the time of delivery compared to the stated on website, then arrived in a terrible state, frame warped so top didn’t sit flat, email sent but no reply!”

Helpful Report

Posted 2 years ago

Good morning, We are sorry to see your item arrived in his way. Unfortunately, I cannot find an email from you about this. Please do try again at info@roselandfurniture.com with the above picture and more if you have them. Our customer service team will then be able to address this. Kind regards Roseland

Posted 2 years ago

“Furniture look hi looks great and good value for money. Really pleased with it.”

Helpful Report

Posted 2 years ago

“what a great company to deal with, goods were as described , this is the second time we have shopped with roseland and will be back”

Helpful Report

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews