Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered 2 item over the past few months both arrived damaged. First item about 10 emails numerous phone calls and about 5 no show appointments for a return. same thing is currently happening again 10 days and still not picked up.”

Helpful Report

Posted 2 years ago

Dear Janice Mullarkey We are sorry there have been delays in your delivery & collection, we can see the initial delivery slot failed, we can see delivery took place on the 16th and collection is due on the 27th. Kind regards Roseland

Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Ordered a Hall table it is really nice and looks good where it stands very well made and the bonus of being delivered already assembled was the icing on the cake. Thank you Roseland”

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Posted 2 years ago

“Speedy delivery Well packaged”

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Posted 2 years ago

“delivery said within 3 days but it took just over a week but when it did arrive the dressing table was everything i hoped for lovely quality and easily assembled”

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Posted 2 years ago

“Easy ordering and great swift delivery”

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Posted 2 years ago

“I have purchased several pieces of furniture from Roseland. They are finished to a high standard in a pleasing traditional country style. Built solidly, so I'm sure they will last for a long time. I'm already considering another purchase. Good product, good price, highly recommended.”

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Posted 2 years ago

“Furniture is sturdy. Well made and delivered assembled. A great relief for an OAP. Delivered free and kept informed of delivery date.”

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Posted 2 years ago

“Very nice quality. Complements our other oak furniture well. Very well packaged, with no damage to any component. Very straightforward to assemble. Delivery took a bit longer than proposed considering it was labelled as 'in stock'. Very pleased with this purchase.”

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Posted 2 years ago

“Good delivery. Quick service and efficient.”

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Posted 2 years ago

“Excellent quality just attractive to look at my second item purchased from you highly delighted”

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Posted 2 years ago

“Better than expected”

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Posted 2 years ago

“Was really disappointed with the quality. Anything you cannot see is worst quality we have ever bought. Thought we were buying oak.”

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Posted 2 years ago

Hello Graham Day, Thank you for your feedback, we are sorry you are disappointed with your item, the description on the website is Oak/ Oak veneer & solid wood internals. We do not state that the item is made completely of solid Oak. If there are any issues with the item please contact us at info@roselandfurniture.com where our customer service team will be happy to help resolve this for you. Kind regards

Posted 2 years ago

“Each piece of furniture that we buy from Roseland is beautifully crafted . The price is always very reasonable compared to others, and the quality exceptional.”

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Posted 2 years ago

“Well made furniture and delivered carefully”

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Posted 2 years ago

“I ordered 3 small London oak mini sideboards from Roseland Furniture, they were superb, better than what we expected. The delivery and customer service were first-class from start to finish. The two delivery drivers were so polite and a credit to the company. I will at some point order from this company again. Very impressed. Being in the Highlands we are often ripped off by delivery charges but our delivery charge was great.”

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Posted 2 years ago

“Amazing quality and super quick delivery. Will definitely be ordering again!”

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Posted 2 years ago

“Very poor. I ordered two six drawer oak chests of drawers. They are very cheaply put together. The drawers don't fit properly, there are big gaps round the sides and the drawers don't push back in fully so they are not flush with the front of the chests. The stain on one of the drawers is patchy, and on the other chest different colours of wood have been used. I have been in touch with the company who say these can be returned for a refund, but I have to send them photographic proof of the problems before they can arrange this and the service seemed deliberately unhelpful. Delivery wasn't good, so I can't imagine returning is going to be easy. The delivery van couldn't come down our drive, and the driver said he wasn't allowed to trolley the furniture to the front door. We had to do it ourselves - good job we own a porters trolley. We took photos of the badly damaged packaging, but fortunately the furniture underneath had not been damaged. Communication with Roseland has been difficult, as quite often the given phone number either rings out or cuts off. It doesn't fill me with confidence and I won't be using this company again.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are having issues with your item, to help us resolve this for you please contact us at info@roselandfurniture.com where our customer service team will be able to help. We are also sorry you seemed to have trouble getting through on our phone lines. Our lines are open 9am -5pm and 4pm on Saturdays & Sundays, they can get quite busy but your call should be answered fairly quickly. Our number is 01872 672111 or please email on the above. Kin dregards Roseland

Posted 2 years ago

“Excellent product and excellent service......delivered on time so no hanging about.”

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Posted 2 years ago

“I love Roseland Furniture, I have bought a few items from them now, they are very well made and the customer service are so helpful”

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Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews