Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily assembled and arrived promptly. Ideal size for all the garden cushions.”

Helpful Report

Posted 2 years ago

“thank you for the delivery but it was found that one of the side legs was damaged the 2 dowels holding the leg to the side strut were broken I have since put sealant in the joint to stabilise it and make it weather proof”

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Posted 2 years ago

Hello Eddy, We are sorry to hear there was an issue with your item and you had to repair it, this is not what we expect from our items. We do you hope you enjoy your items, please do not hesitate to contact us if you have any further issues or have any questions. Kind regards Roseland

Posted 2 years ago

“Delivery was prompt”

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Posted 2 years ago

“Very simple ordering process and quick delivery - exactly what I hoped for, matching the online photos. Very good workmanship.”

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Posted 2 years ago

“Excellent efficient processing of order & delivered in a timely fashion.”

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Posted 2 years ago

“Excellent all rouund including delivery”

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Posted 2 years ago

“I had an issue with delivery, and attempted to ensure Roseland was aware of it immediately, my query was ignored, and not believed. However after emails were sent and replies were returned by four different names it became clear my query was not being taken seriously at all. It turned out that DPD was blamed for not even picking up the item from Roseland. If I hadn't informed them I would never have got my item delivered. However, the item on delivery was of good quality as expected. The staff at the office I dealt with were not.”

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Posted 2 years ago

“I’m delighted with the four items of Farrow Grey furniture I have purchased. They look delightful in my lounge. Very well packed, quick delivery and the items that did need some assembling were very easy to put together.”

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Posted 2 years ago

“Excellent delivery Very well taken care of packaging wise”

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Posted 2 years ago

“We ordered a unit for our hallway, it was delayed and then lost in transit, we it finally arrived it was damaged so we won't be ordering anything else from you .”

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Posted 2 years ago

Hello Suzanne Rawlings, We apologise that your order did not go as planned and the 2nd item has suffered some damage, we have looked for some communication from you about this, unfortunately, we have not had any about the damage. Please contact us at info@roselandfurniture.com where our customer service team will be able to help resolve any issues for you. Kind regards Roseland

Posted 2 years ago

“Ordered table,six chairs and parasol. Parasol missing so rang them up and replacement was here in 48 hours. Great service. Chairs comfy, not put table up, too busy but overall very pleased with everything.”

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Posted 2 years ago

“Easy to order on line but I've had to call 6 times to chase my order up. Each call was a different csa who were all very nice , but no one emailed me or called me bk to update me as promised . I've had to chase my own order from the delivery company myself . I actually believe if I hadn't I still would be waiting on my order !! .... As it turns out my order will be arriving tomorrow , too late now so I will be cancelling it... Wish I'd stuck to Amazon Prime .at least I'd know it would be on time . Definitely won't be buying from this company again . Hopefully as all calls are recorded they can improve on thier service”

Helpful Report

Posted 2 years ago

Hello Mary Sinclair We are sorry there have been issues with the delivery of your item. We have cancelled this order at your request and called the items back from the courier. Again our apologies that this did not meet expectations. Kind regards Roseland

Posted 2 years ago

“Very easy to make a purchase from the website. Delivered on time. Would recommend”

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Posted 2 years ago

“Furniture a TV cabinet was as expected, well made and delivered on time. Good service from Roseland”

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Posted 2 years ago

“Very good service fast delivery and excellent quality”

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Posted 2 years ago

“The coffee table is just what we want - neat and solid, with practical drawer and shelf space. With granddaughter’s help it was straightforward to finish the assembly. It came on time, well packed in recyclable materials. Thank you, Roseland.”

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Posted 2 years ago

“Very pleased with our bedroom furniture from Roseland. Great customer service and prompt delivery. Highly recommend.”

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Posted 2 years ago

“Really pleased fit great parasol steady in strong wind”

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Posted 2 years ago

“As usual quality workmanship and delivered on time products given the thumbs up by visiting family and friends”

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Posted 2 years ago

“It took over 4 weeks for the item to arrive despite the website saying 1-2, I queried this and was told it was an ‘indication’. The parcel (dressing tables and stool) then got lost at the warehouse, and was told another would be sent in 48 hours, it took 4 days! Eventually it finally arrived, the stool was marked in 3 places, which i notified Roseland of (with pictures), to be fair they offered to refund replace (hence 2 stars), or refund 15%. I took the discount and got the stool re-upholstered, as if I had a replacement it would probably take another month. So all in, I won’t use this company again and I won’t be recommending them either.”

Helpful Report

Posted 2 years ago

Hello Julie Green We are sorry that there have been issues with your item, as soon as you informed us we sent another set to you the next day, it does take 1-3 working days to deliver from processing. Unfortunately, there were weekend days in between and we do not have logistics on a weekend. We are sorry your experience with us was not as you expected. Kind regards Roseland

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews