Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Received our large cusion storage unit. Very pleased overall. There is a problem with the top back right hand corner, but did not notce the damage until I had put the whole unit together and was certainly not going to take it to bits again. If you could just send a replacement top thst would be a bonus or a pladtic corner to go over the damge. Kind Regzrds Mzlcolm Gale”

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Posted 3 years ago

“Staff v efficient but goods damaged.”

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Posted 3 years ago

Hello, We are sorry that the item arrived in this way, we do hope we were able to resolve this for you. Kind regards Roseland

Posted 3 years ago

“Very good website, customer service and goods”

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Posted 3 years ago

“It's a bookcase made in Thailand not Roseland”

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Posted 3 years ago

“Just as pictured nice solid sideboard”

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Posted 3 years ago

“The furniture is good, although the quality wasn’t checked and one drawer knob was missing…still waiting almost two weeks later for a replacement. Very poor after sales service.”

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Posted 3 years ago

Hello Barry Thank you for your feedback, we are sorry you have not received this yet. We will re-send this to you. Kind regards Roseland

Posted 3 years ago

“So happy with my new dining table it's beautiful. Will be ordering with Roseland furniture again soon.”

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Posted 3 years ago

“Item when purchased said 3-5 working days delivery but actually took 14 working days”

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Posted 3 years ago

“The bookcase is everything I hoped it would be, it really enhances the newly decorated room .”

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Posted 3 years ago

“Excellent service ordered Thurs evening -arrived Saturday lunchtime. Good quality, reasonable price”

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Posted 3 years ago

“Easy purchase and efficient delivery”

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Posted 3 years ago

“Excellent. Happy with order process, delivery speedy and lovely quality item. Thankyou”

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Posted 3 years ago

“I waited over two weeks for delivery and was constantly fobbed off by customer services, when the table did arrive it was quite significantly damaged. We were offered a £40 refund which given the experience we have had, and at less 10% of the price of the table is a bit of a joke. Speaking to customer service on the phone I was made to feel like I was inconveniencing their day. Not one (of the 4 members of staff I spoke to) just said sorry or apologised in any way. Poor communication, poor product given the price point.”

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Posted 3 years ago

Hello, Thank you for your feedback, some of the larger items are by our 2 man delivery service which can take slightly longer and they contact the customer to arrange the delivery with you. We apologise that it arrived damaged, we can see that we are still waiting for a response from you on the options that were given via email. Kind regards Roseland

Posted 3 years ago

“Sadly the item that I ordered never arrived. Emailed twice. No response. Rang and helpful staff tried to sort. Turned out the item was lost. The order was sent again but never arrived - damaged by courier. Rang again item was placed on order but not due to arrive for another 7 days. So that would have taken me to a month after the initial order was placed. Cancelled it and got a refund. Disappointing experience all around.”

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Posted 3 years ago

Dear Luke, We are sorry this has happened, it is disappointing. It is unusual for the courier to have "lost" and then damaged the items. We are pleased this was resolved for you. Kind regards, Roseland

Posted 3 years ago

“Delspite ordering some 3 weeks ago to date we have not received our order. Your courier was given instructions on where to leave if not at home but this appears to have been ignored and a card left asking us to contact their office.”

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Posted 3 years ago

Hello Martin Coles We are sorry that there is a delay in delivery, unfortunately, your message failed to get to the driver on time. You should receive a call shortly about the delivery from eh carrier MXL. Kind regards Roseland

Posted 3 years ago

“Excellent website. Goods delivered on the requested date. Well protected wrapped and boxed. Everything perfect - would certainly order again. From start to finish the service has been outstanding. 5*****”

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Posted 3 years ago

“Purchased small telephone hall table.(Farrow).You have to assemble this one.Be careful not to over tighten Allen bolts .A crack appeared fortunately this cannot be seen.Just about worth the money.”

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Posted 3 years ago

“First time of purchasing from Roseland and very happy with service and goods provided.”

Roseland Furniture 5 star review on 22nd April 2022

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Posted 3 years ago

“Ordered 2 coffee tables, two weeks ago. Contacted Roseland Furniture to see where they were, who promised to look into it and come back to me. Never did. Very disappointed and now getting close to cancelling order”

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Posted 3 years ago

Hello We are sorry your item has not arrived yet, the item is with the carrier, XDP and you should be receiving notification of delivery shortly. We have sent them a message to prompt them. Kind regards Roseland

Posted 3 years ago

“Happy with our purchase of garden umbrella. Delivery took longer than any item we have previously ordered but on this occasion it wasn’t an issue.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews