Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“matches oakland furniture well.”

Helpful Report

Posted 3 years ago

“Excellent service. Products arrived very well wrapped and in good time. So many compliments already on our new end tables.”

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Posted 3 years ago

“Lovely furniture that is very good quality. Fast delivery. Ordered near Easter so the delivery was made as soon as possible.”

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Posted 3 years ago

“Yet to receive the item, still waiting, 2 weeks in. 2 phone calls to Roseland Furniture, was informed i'll get a call back but didnt have one. They believe the item was initially lost somehow. My review would have been much better if i had a call back from the company. i understand mistakes happen but when they do i should be informed whats going on as they have my money but i dont have any goods. Meant to be 1-3 days delivery times. I'll update this review with what happens. Very disappointing so far.”

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Posted 3 years ago

Hello We have checked the tracking for your item which is now showing at the delivery depot. We have contacted the courier to get this out to you asap. Kind regards Roseland

Posted 3 years ago

“Ordered and paid for a sofa on 10th April. Delivery was quoted as 3-5 days however still waiting ☹ Tracking shows me that the sofa arrived at the delivery depot on 20th April but no indication of when I will actually receive it. Very disappointing 👎”

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Posted 3 years ago

Hello Trudy, Thank you for your feedback, we can see the item is at the delivery depot and we have sent a message to prioritise the delivery. Kind regards Roseland

Posted 3 years ago

“Very helpful delivered without any fuss goods tracked all the way.”

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Posted 3 years ago

“Furniture was very good. The delivery was any time if it suited them and they wouldn’t change it for ant reason.”

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Posted 3 years ago

“Well made solid furniture.”

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Posted 3 years ago

“Beautiful furniture looks lovely in my hallway. Great service too”

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Posted 3 years ago

“I was very pleased with my small sideboard from Roseland, I had been after one for some time but the delivery from some suppliers was 9/10 weeks. this was delivered in 3 days and placed in situ (not left on the doorstep) at no extra charge (like some companies). The wood is a perfect match to my other furniture. The drawers are dovetailed joints and very roomy. The cupboard is spacious and takes my printer and all the paperwork which had previously cluttered the room. I would recommend Roseland as 1st class.”

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Posted 3 years ago

“Ordered 6 chairs. Money taken. Then emailed the next day to say no stock and the item is being discontinued so I couldn't buy the chairs. Money returned in full. Just a bit of a waste of time.”

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Posted 3 years ago

Hello, We apologise that this has happened, our supplier had just let us know that there had been discontinued after we put our orders in for them. This is most disappointing for us as well as the customer. Kind regards Roseland

Posted 3 years ago

“Excellent service, very quick delivery and lovely solid oak furniture. I will definitely be using Roseland furniture again. Thank you.”

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Posted 3 years ago

“Our table arrived water damaged, customer service was patchy to good, for 3 days the phone wasn't answered but emails answered in 12 hours and Facebook comments replied to. The pick-up of the table didn't go well until the last call to a customer service agent. Allot of the issues would be outside the control of Roseland, Covid staff shortages, useless courier, poor communication, a day before I was about to put the transaction into Paypal dispute the table was collected and a few days later a refund issued.”

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Posted 3 years ago

“Garden Furniture - Malaga Rattan Dining Set We ordered the Malaga Rattan dining set with 110cm glass top table and 4 stackable chairs from Roseland Furniture. We didn't know the company and have never ordered furniture on line before, but this set was just what we were looking for at a reasonable price. Very prompt contact from company to arrange delivery and we are delighted with our new garden table and chairs. The quality is very good and of sturdy construction and, as described, required minimal assembly. The chairs arrived stacked and with the cushions in one box and the glass-topped table was flat-packed in the second box. The instructions were very clear and the screws/washers etc were well packed. My husband and myself (both pensioners in our 70s) managed to assemble the table in about 30 minutes without difficulty and I have to say it looks very smart on our patio, the table having a lovely smoked glass top and the rattan and cushions are mid grey in colour. I would happily recommend both the company and the furniture without hesitation and the delivery company (MXL Deliveries Ltd) were very efficient and arrived when promised. All in all an excellent purchase.”

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Posted 3 years ago

“STILL AWAITING DELIVERY!!!!!!!!”

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Posted 3 years ago

Hello Graham Bonner We have looked into the delivery for you, our delivery partners have contacted you with a delivery day, please check all your email feeds for this notification. They are currently waiting for confirmation that the day chosen is ok for you. Please respond to them so they can confirm your route. Kind regards Roseland

Posted 3 years ago

“Well made and excellent value”

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Posted 3 years ago

“I still haven't recieved my furniture!”

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Posted 3 years ago

Hello Kate Buchan We are sorry there has been a delay in receiving your item. We have contacted the carrier and they will be in contact shortly to arrange the delivery with you. kind regards Roseland

Posted 3 years ago

“Very poor customer service. The armchair I ordered and paid for turned out to be discontinued. I had to call twice to find out why it hadn’t been delivered. The lady I spoke to the second time was very rude on the phone. A proactive phone call to let me know the situation would have been appreciated, rather than just an email (which never came through to me) and holding my money until I called.”

Helpful Report

Posted 3 years ago

Hello Kate Harding We have looked into this for you and we do apologise that the order had to be cancelled. We also apologise if you felt that our customer service agent was rude. This would not have been the intention. We do understand your frustration and apologise for any misunderstanding. Kind regards Roseland

Posted 3 years ago

“Beautiful piece of furniture”

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Posted 3 years ago

“Furniture it’s absolutely lovely, arrived assembled and protected. Some of the draw handles were missing but I got in contact with the lovely customer team and they sorted it out quickly and efficiently.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews