Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely furniture......very pleased with it”

Helpful Report

Posted 2 years ago

“Good easy website to use, safe, kept up to date with the order and delivery. Can't ask for more. Had no difficulties at all.”

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Posted 2 years ago

“The furniture itself was good quality though one chair did not contain all the correct washers to enable it to be built. The delivery process was poor as no info was provided by the delivery company as to likely delivery date prior to delivery”

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Posted 2 years ago

Hello Annette Murrell, Thank you for your feedback, we are sorry that delivery did not meet expectations. The courier will inform you on the morning of delivery. There was a delay in your item coming out to you due to the Easter long bank holiday weekend. If there is an issue with the item please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 2 years ago

“It came damaged roseland furniture collected it still waiting for my money back”

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Posted 2 years ago

Hello, We apologise that there was an issue with your item, we can see this has been collected and as soon as it is returned to us we will action your refund accordingly. kind regards Roseland

Posted 2 years ago

“Great product and excellent service. Would definitely recommend Roseland Furniture”

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Posted 2 years ago

“good service and product, thansk”

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Posted 2 years ago

“Extremely dissatisfied with the delivery as we ordered it 17 days ago it's still hasn't been delivered!! we've phoned twice but just get told the 2 delivery nen will be in touch, which hasn't happened yet, if it proceeds to the end of this wk we will be demanding a refund!! As to quality we obviously can't comment.”

Helpful Report

Posted 2 years ago

Dear David Lawson We apologise for the delay in delivery, we have contacted the carrier about this and will expect them to be in touch with you. Kind regards Roseland

Posted 2 years ago

“More than 2 weeks on and I’ve not received my furniture. Their chosen delivery partner has been struck off by companies house since 2020.. makes you wonder why they are still using them!!”

Helpful Report

Posted 2 years ago

Hello, The delivery company have not been "struck off" this is an old address that unfortunately had a major fire in September of 2019. I can see that you have chosen not to have your item delivered now and have asked for a refund. We do apologise that you have chosen to cancel the order. Kind regards Roseland

Posted 2 years ago

“Well made furniture delivery on time. Happy with the service”

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Posted 2 years ago

“Really pleased with my purchase of a five drawer chest ,it was easy to order ,& excellent delivery ,I have ordered before & will no doubt order from here again .”

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Posted 2 years ago

“Product is great, well built and as described. However the delivery was later than initially indicated and was left on my front door step overnight as I was away. Not sure how they can leave it there when no one was home, but they did anyway and lucky it didn’t rain.”

Helpful Report

Posted 2 years ago

“What a nightmare! x 2 items from same range arrived-2 different shades of white- chest of drawers ok/tv unit more cream-they did not agree at first even with photos-they could not guarantee a new one would be the same shade as drawers! so had to buy another tv unit from elsewhere (different to what I wanted)-should have been picked up last Thursday-stayed in all day no one came am now awaiting new pick up date- Have to say the chest of drawers is of poor workmanship-easily scratches on painted part, just opening the drawers/small chips in that have been painted over! I would never buy furniture from this firm again”

Helpful Report

Posted 2 years ago

Hello, We do apologise about this, we have also contacted the carrier to get the item collected asap. We apologise also that the items did not meet expectations. Kind regards Roseland

Posted 2 years ago

“Very good quality”

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Posted 2 years ago

“It is great value for money . Very good quality.”

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Posted 2 years ago

“Lovely furniture, really quickly delivered.”

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Posted 2 years ago

“The service was not satisfactory, I kept getting updates which just said ‘item at depot’ it caused me stress and when I tried to get a refund.. the item eventually turned up. This was not a good experience for me I’m afraid - the product is nice but the service was bad”

Helpful Report

Posted 2 years ago

“I came across this site by sheer chance and so pleased I did. The prices and availability were excellent plus the helpful and friendly staff were second to none. At such reasonable prices I expected the quality to be inferior but certainly wasn’t the case. Well done Roseland Furniture!”

Helpful Report

Posted 2 years ago

“Goods arrived damaged, we were offered a £35 discount but meanwhile found the same goods at Dunelm just in a slightly wider size for a cheaper price. Disappointing really”

Helpful Report

Posted 2 years ago

Hello We apologise for the issue with the item received, we can see you had been offered all options and chose to have the partial refund which has been applied to you. Kind regards Roseland

Posted 2 years ago

“The staff were extremely helpful at every turn and we are delighted with our patio furniture.”

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Posted 3 years ago

“Stylish and good quality.”

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Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews