Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,927 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

Write Your review

Tell us how Roseland Furniture made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alma double rattan headboard is lovely strong, good quality very well made. I would highly recommend for a tropical look bedroom”

Helpful Report

Posted 2 years ago

“Don't buy from them! All furniture is shipped in from Vietnam with sub standard packaging. I bought white painted bedroom furniture, many yellow marks due to not sealing wood knots. Wooden feet with splits in the wood, dents and chips in the wood with warped wood. Told customer services and I was offered £100 back or I was to repackage and send back which wasn't an option. I asked them to cover the cost of the Farrow and Ball small Paint pot at £29 for the touch ups to the furniture. I was told the £100 offered was for me to use to get the furniture repairs, take it or leave it and send back. Appalling customer service and poorly made furniture, don't buy from them.”

Helpful Report

Posted 2 years ago

Hello David Sercombe Thank you for your feedback, we are sorry you were not happy with the items, we offer several options for our customers and can see that you chose to have a partial refund. We are sorry you felt unhappy with this. Kind regards Roseland

Posted 2 years ago

“One of the tables had marks on but after we informed roseland and sent pics this issue was quickly resolved and we will shortly be purchasing g more furniture from them”

Helpful Report

Posted 2 years ago

“A pleasing piece of furniture, well made and ready for use, price wise, a little on the expensive side but built to last!”

Helpful Report

Posted 2 years ago

“This was my third order, and the service was as good as my first order, great company to deal with”

Helpful Report

Posted 2 years ago

“Well-made, quickly delivered, well-packaged! Attractive furniture for my dining room, happy customer!”

Helpful Report

Posted 2 years ago

“not a good standard.A lot of money for the product would have thought could have had a higher standard of finish would we have any more furniture at that price the answer is no we should have gone to argos and had the same type of prouducts for half the price”

Helpful Report

Posted 2 years ago

Dear Lynn Barraby, Thank you for your feedback, we are sorry you are unhappy with the items received. We do not seem to have any contact from you about any issues you are having. Please contact us at info@roselandfurniture.com where our customer service team can help you. Kind regards Roseland

Posted 2 years ago

“Excellent furniture the fact it comes made up already for use and the delivery is perfect”

Helpful Report

Posted 2 years ago

“Very good service and a quick delivery time, and the tv cabinet is very nice,just like the picture.”

Helpful Report

Posted 2 years ago

“Well made and good value for money.”

Helpful Report

Posted 2 years ago

“Good value for money. Reliable delivery. No hassle purchase.”

Helpful Report

Posted 2 years ago

“Order process was easy and very fast efficient delivery. All items fully assembled and well packaged. Very pleased and would certainly use them again.”

Helpful Report

Posted 2 years ago

“Unfortunately you picked the wrong product from your warehouse and delivered it to me, I then had to wait for the incorrect item to be collected and the correct one delivered, essentially someone had to be present at the delivery address 3 times, instead of once, which isn't easy whe juggling work.”

Helpful Report

Posted 2 years ago

“Love my Bude stiffkey blue sideboard which arrived in excellent condition and was delivered promptly as stated in the emails I received. The colour is great and the oak top matches my dining table perfectly. Will definitely use Roseland furniture in the future, couldn't be happier.”

Helpful Report

Posted 2 years ago

“The table was just the right dimensions for an alcove in the breakfast room. After much searching I found just what I needed.”

Helpful Report

Posted 2 years ago

“Excellent quality furniture and quick delivery , would definitely reccommend.”

Helpful Report

Posted 2 years ago

“I haven’t opened the package yet but service & delivery was very good.”

Helpful Report

Posted 2 years ago

“I tried to buy some furniture from you. On the day of my order you emailed that it had been dispatched and you took my payment. After 6 days waiting I messaged you to ask when it would be delivered. You failed to give me a delivery date. I tried again the next day and you again failed to give me a delivery date. I phoned you and the person on the phone was unable to give me a delivery date. She offered to cancel the order. I explained that as I was about to go on holiday, I would reluctantly have to request the cancellation. She agreed to cancel it. Since then I have heard nothing from your company. No apology and more importantly, no refund of my payment. I am not impressed by your non existent Customer Service. In fact I have been incredibly saddened by the whole experience. Please sort yourselves out. David Parson”

Helpful Report

Posted 2 years ago

Hello David Parsons, We do apologise that we did not meet your expectations. We cannot give a delivery date from the office, the courier we use contacts the customer to arrange this with them. We can give you an estimate of expected delivery and I am sorry that this did not take place. It is unfortunate this caused the order to be cancelled. We have refunded you for the item. Kind regards Roseland

Posted 2 years ago

“Great little bookcase, lovely solid wood Excellent value”

Roseland Furniture 5 star review on 14th July 2022

Helpful Report

Posted 2 years ago

“No problem with the service and product, packaging was a bit battered though!”

Helpful Report

Posted 2 years ago

Roseland Furniture is rated 4.5 based on 22,927 reviews