Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.76

4.8 Rating 504 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.8

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly, flexible and helpful. My watch came back looking sparkly clean and working perfectly. Highly recommend this service.”

Helpful Report

Posted 4 years ago

“**** DO NOT USE ! **** This so-called "business" is a joke (either that or it's a scam). Here's an abridged account of my experience with them: I was looking for someone to take a look at my automatic Rotary watch. The watch was running fine, the day indicator clicked over at midnight as is it should but the actual date indicator was stuck on '27'. After searching online (but failing to check for reviews - big mistake) I emailed a few companies on 6th April 2020. RWR's quote of £79.95 for a service was the most affordable so I sent it off on 7th April. I heard absolutely nothing for a quite a while and on checking the Royal Mail tracking app they hadn't even collected it (it was sent to a PO Box). I was not happy and emailed them straight away. A few days later I received an email telling me the cost would be £245.00 as the watch wasn't ticking at all !!! (remember, they had originally quoted £79.95 for a service). Needless to say I did not accept their kind offer and asked for my watch to be returned thinking that would be the end of the matter. Oh no, more was to come. First, they demanded £10.00 to return my watch. Even though I thought this was a bit excessive (maybe not) I paid it straight away. Was this the end of it? Nope! Despite several emails to them chasing my return with no response I finally snapped. I emailed them an ultimatum. Either they supply me with a tracking number for my watch return within a couple of days (I was still being somewhat generous) or I would be reporting them to Kent Trading Standards. That finally got their attention!. I eventually got my unrepaired watch back today, 29th April. Guess what? I gave it a few shakes and it started ticking just fine despite their claim it wasnt working at all (the date is still stuck on 27 though). I'm currently awaiting an estimate from a reputable company. Let's hope they're better than this shower (they couldn't be any worse if they tried). In summary: This 'business' is a complete joke. Communication is almost non-existent. Their initial quotes are not to be trusted at all. Response times are completely unacceptable. **** DO NOT TRUST THEM ****”

Helpful Report

Posted 4 years ago

“Very happy it looks like new. Have used this company before and I will use them and recommend again.”

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Posted 5 years ago

“Very efficient and prompt service. Particularly appreciated the collection and delivery service (we are local to RWR) as we are currently shielding from Covid-19 at home and needed a new battery replacement and watch service. Highly recommended. JMU”

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Posted 5 years ago

“First class service and workmanship. Have used RWR for a couple of years now and they do a brilliant job and quickly. Highly recommended.”

Helpful Report

Posted 5 years ago

“Paid full amount for Tag watch service upfront and now am unable to contact them by phone or email and shop is unattended. Do not make the same mistake as me and avoid this joke of a company and take your watch elsewhere.”

Helpful Report

Posted 5 years ago

“Would give 0 stars if possible. Sent my watch to them over 2 and a half months ago. Terrible communication from them. Hardly ever hear back. Broken promises and delays. Worried they won’t actually send me my watch back as they have stopped replying completely. AVOID”

Helpful Report

Posted 5 years ago

“Sent my watch for a battery replacement and from that moment on it was shambolic ! Terrible, terrible communication and customer service. Ended up asking for watch back after two weeks of excuses, promises and delays. Went elsewhere and have found a reputable specialist who was cheaper, quicker and far more professional. Hope no one else has as bad an experience as this.”

Helpful Report

Posted 5 years ago

“Would give no stars if possible. Visited their booth in RVP twice to get a battery changed, only to find it unmanned when I had been specifically told it would be open. They don't answer their phones, and when I eventually did find someone there, quite frankly I wouldn't have trusted him too change a toilet roll, let alone a watch battery!”

Helpful Report

Posted 5 years ago

“Still waiting for my watch to be returned - no communication and paid bill two weeks ago”

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Posted 5 years ago

“Fast service battery on my tag within 30 mins”

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Posted 5 years ago

“Exceptional service great communication will be using again.”

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Posted 5 years ago

“They are not a scam, I have used them before and been very satisfied. However they currently have my watch, and are not replying to emails or answering the phone. I have spoken to their landlords at RVP who say that they (RWR) are having "staffing problems", but are still a going concern, so I live in hope....Update: watch now received and I am very satisfied. Great value compared with alternatives.”

Helpful Report

Posted 5 years ago

“It has taken much longer than expected to have my watch returned and the buffering was incomplete but my complaint is now being dealt with and I am optimistic.”

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Posted 5 years ago

“Resolved my problem. Thanks”

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Posted 5 years ago

“I was very worried about sending my watch away but need not have worried as it came back very quickly. No problems with it and the battery is working fine and that was 2 years ago. Will definitely use them again.”

Helpful Report

Posted 5 years ago

“Used Ross watch repairs multiple times now, this time i took my two TAGs and Breitling. fantastic service!!! Cheaper, quicker and much better service than sending it back to the manufacturers. Thanks Alec, I'll be back soon with my Cartier. A++++”

Helpful Report

Posted 5 years ago

“Fantastic service from beginning to end. Very responsive on WhatsApp and answered all my queries. I then managed to visit the TW store and the guy there managed to do a mini service/change battery etc in just over an hour. My watch looks brand new with the polishing. So impressed with the professionalism and friendly service. I’ve already recommend them to friends.”

Helpful Report

Posted 5 years ago

“Excellent service and the man who served me was lovely too. 4 links out of tag watch and adjustment to clasp. Was expecting it to cost a fortune. Needn't have worried about that. Quoted £20 per link elsewhere £9.95 for everything here. I will always be a returning customer for sure.”

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Posted 5 years ago

“Had a new battery installed in a Tag Heuer watch today at Tunbridge Wells. In 20 minutes! Would have taken weeks to send back to Switzerland. That's quality service. Many thanks.”

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Posted 6 years ago

Ross Watch Repairs is rated 4.8 based on 504 reviews