“Worst place ever to try and return items. They sent me 3 of the same bathing suits ( I ordered 1) and charged me for all of them. When I went to return them they tell me parts are missing. This is not the only time I have had problems. I STRONGLY recommend not ordering anything from Rotita.
I am going to write to the better business bureau.”
“RECEIVED ITEMS I DID NOT WANT .
MISSING ITEMS THAT NEVER ARRIVED I WAS ASKED TO RETURN.
MY NEWEST ORDER I HAD PAID FOR THEN SAID NEED TO RETURN.
THE REPLYS I GAVE ON THE TICKETS WERE EITHER TOTALLY IGNORED OR ANSWERED WITH A HAVE A NICE DAY SO THEY OBVIOUSLY DON'T UNDERSTAND ENGLISH
THE TOPS ARE A BIT FLIMSY BUT ON THE WHOLE I REALLY LIKE THEM AND THE VARIETY, IT'S JUST A REAL SHAME THAT I WILL HAVE TO GO THRO' THE PALLAVA THIS INEPT COMPANY
DEMONSTRATES. THE OTHER WORST NIGHTMARE TO RETURN AN ITEM IS UNBELEIVABLE I PAID £69 TO RETURN THE ITEMS THAT CAME THAT I DIDN'T ORDER,OR DUPLICATE ORDERS ONLY TO READ SHIPPING NON REFUNDABLE !!! FOR THE AMOUNT I PAID TO RETURN THEM I COULD HAVE BOUGHT 3 MORE ITEMS THO' THEY WOULD PROBABLY BE WRONG ANYWAY. ONLY USE THIS COMPANY IF YOU REALLY WANT THEIR CLOTHES. IT'S SUCH A SHAME.”
“Keep these crappy clothes in china!!!!
Your company could never keep it's doors open in America... "buyers beware" this stuff is real cheap... too cheap to even wear to a mud fight.”
“Absolutely dreadful clothing. I have to say it will be going to a charity shop as I would not be seen wearing it out ! Really bad quality! It looks even worse than you would buy in a market ! Just looked at other reviews, I can’t believe I fell for this and bought such rubbish. After reading reviews I can’t be bothered to get a refund seems more trouble than it’s worth . Well that’s the only and last time I will order from company’s I don’t know.”
“I wish I had read reviews before I purchased. Items didn't fit right. I asked for a refund. The refund was approved . They sent me a form a day later that lead me to believe that I had to pay for return shipping. So I shipped it. Then I get a return shipping label. I asked for a refund on the shipping but was turned down. I think they run a sleazy operation.”
“Avoid at all costs!
I bought a shirt from Rotita and when it finally arrived I loved the style and it looked great when I put it on. Within minutes the fabric began to bauble up. Seriously......within minutes.
I contacted the site and sent them pictures of the numerous places where the fabric had started to bauble (there were 3).
The site insisted I send back the item with tracking (proof of posting). As I'm in the UK and they are in the US it would cost me more to send back the blouse than the cost of the blouse in the first place.
Customer service was worse than useless. The rep barely spoke English and just kept repeating herself. When I was finally able to get her to understand she said she'd process the refund and get back to me in 24 hours. HA! Fat chance!
I chased up customer services and was given the same old story of return the blouse with tracking.
Instead, I think I'll take it out and use it as kindling for a bonfire. It's about the only thing it's suitable for.
DO NOT BUY FROM THESE SCAM ARTISTS!”
“Wouldn't even give them 1 star, they are selling absolute junk, poor quality and nothing like it looks in the picture, returns policy is rubbish so you're stuck with the expensive junk! don't touch them!”
“horrible company - sent back top that was too big - never worn -perfect condition - they tell me it was damaged - you can tell by how they "talk" on website they are in China - they offered be part of my money only!! I took it because I knew they would not return the full amount - never again!”
“CUSTOMERS BEWARE!!!
CUSTOMERS BEWARE!!!! AS SOON AS I PLACED AN ORDER WITH ROTITA, I RECEIVED AN ALERT ON MY CREDIT REPORT THAT MY EMAIL AND PASSWORD WERE EXPOSED ON THE DARK WEB! COMPANY DOES NOT HAVE MUCH SECURITY FOR ITS CUSTOMERS!!!! BEWARE!!”
“Sadly their styles are very nice. The true downfall is the product is cheaply made! Cheap material. Very cheap feel. In one word ‘yuck’. Feels as cheap as it looks! True improving your material. Dollar store clothings. Way overpriced.”
“I ordered an item and when it arrived even though the,tag showed the correct size, the Jacket was about 5 sizes too small. I tried to return it and they asked if I would just be willing to get a 10% refund and keep the jacket. For what? I can't even get it on! After fighting with customer service and Pay Pal for 3 mknthd, I threw my hands up, but I learned a valuable lesson. If it isn't a well known US based department store or Amazon, I don't care HOW MUCH I like something. I won't be ordering it!”
“I have been trying to get a refund for over 35 days and still have not received one. I returned the items I bought which were the wrong size, over a month ago.”
“I ordered a grey and black mens bathing suit and after about 2 months of using it, I noticed the color started to change to a red tint. I contacted customer support. They responded that it's been over the 90 day return policy and would not help. Well it took 30 days of the 90 to receive the item. Poor customer service. They just don't back up there pruducts.”
“Ordered swimsuit, using PayPal.
I attempted contacting both when item was not received after several months. Got the rub-a-round from both. “Too bad; so sad”.
Item not received after 5 mo; no refund from PayPal.
BAD BUSINESSES-DO NOT USE!!!!”
“Terrible quality of the tops, feels like wearing plastic although the photos look so promising! I returned them instantly, paid for the return shipping and although they have received everything and have promised 14 times ever since I have been in the live-chats with them (over a span of three months now) they would return the money within days. Nothing has ever posted on my card, so I have filed a dispute now.”
