“Rotita as well as a few other companies (all of which I am sure are the same companies operating under different names) use the same shipping partner: FAST TRACK EXPRESS INC. This company has no customer service at all. I have repeatedly asked Rotita to reach out to them no avail. The order in question was placed 12-2-22 and was told the latest day of receipt by me would be 12-24-22. Obviously this did not happen. It was an anklet, hat and shirt. The order placed after this one was already delivered. I have expressed multiple times that I believe this package to be lost as it has been in the same location being scanned multiple times for over 2 weeks.
Rotita owes me compensation for this frustrating experience.
I have left a bad review on BBB;
I have left a bad review on the review board site;
I will be leaving more bad reviews unless I am compensated for this issue.
At this point I believe I am entitled to some form of compenstation.
Your customer service is like speaking with aliens and I need to say "TAKE ME TO YOUR LEADER" They just keep saying it will be updated in a week, please to wait.
Really????? Your answer is to shut up and keep waiting????
I have still not gotten the Order No: W2212020355165796 placed on 12-2-22”
“I ordered on 11/30/22 its 1/9/23
I still have not received my orderđŁ
According to tracking it has not even shipped or been received by USPS
I will never order another thing from this company!!!”
“DO NOT ORDER FROM THIS COMPANY. As all the other reviews state, this is a waste of time and money. I paid for expedited shipping in order to have the item for Christmas. I was told my latest delivery date would be Dec. 7th. I finally received the items on December 29th! No longer need Christmas-themed clothes!! AND... the quality is horrible. I doubt they could even stand up to a dry cleaner. EVERY POSITIVE REVIEW IS NOT REAL. READ THEM, SEE THE BROKEN ENGLISH...THEY ARE WRITTEN INTERNALLY I AM SURE.”
“ich liebe die sachen von rotita immer passend egal ob zuhause oder fĂźr die feiertage fĂźr alle etwas dabei ich bin sehr zufrieden immer wieder gerneâ¤ď¸đ”
“Do NOT USE THIS COMPANY!!! Terrible service. I am still waiting for a delivery that I ordered six weeks ago. I demanded a refund and I cannot get one. What a joke and a scam. STAY AWAY!!!”
“So far, so bad! My order confirmation indicated that my order would ship no later than December 7. After repeated contacts, each getting a response of "wait a little longer", I finally got an email saying my new ship data is December 24. Definitely too late for Christmas presents, if it even ships by then, I'm not holding my breath. I hope the product is worth the wait, but I'm not optimistic about that either.”
“super fast shipping and good quality product for swimsuits. Very satisfied with delivery - arrived within a few days from China! Sizes were true to size as well. Will definitely order again.”
