“Terrible company to deal with. I received my items in separate time frame. 2 of the 3 shirts I ordered did not fit. Went to send them back and never got my refund. I inquired after several months and they say that they can't find the package. Huge runaround. Won't be buying from them again. NEVER got my refund. They won't steal from me again”
“Very good company! This company is outside of US, so I was a hesitated to order at the beginning. But everything was fine. Dresses were so beautiful! The quality was pretty good, too. I highly recommend this seller.”
“this is my second review, after reading all the previous reviews its apparent that they have a set line of bs that they give everyone, after returning my bathing suit I was told it was damaged. I threw a fit, they say ok we send another, the next email they sent said we couldn't find your address and the suit was sent back address unknown, How did the first one make it to me but not the second, so then I say ok then just refund my money, all I hear is crickets...AVOID THIS COMPANY AT ALL COSTS, ITS A TOTAL RIP OFF”
“If i could give 0 stars thats what they would have gotten from my experience. Stole my money, no bathing suit, jumped thru hoops trying to get either the right size bathing suit or my money back, in April it will be a year of fighting!! pictures are deceptive, fabric is see thru thin, and customer service? thats a total joke. Save yourself a headache AVOID THIS COMPANY AT ALL COST, ITS A TOTAL RIP OFF”
“Exchange process and customer (NO)service chat is a JOKE and liars. I have repeatedly been given FAKE ups tracking numbers and lies about their main branch contacting me within 12 hours. This contact was NEVER made and they DO NOT response to emails. I will never buy from them again a recommend everyone to stay away from them Their products DO NOT display good quality.”
“Don't waste your time; customer service is SO BAD. I ordered two swim suits because they were so cute. I actually got one, and cannot get them to tell me when the other will ship. About to just cancel the order. Rotita is obviously a foreign company. Customer service responses are written in broken English. I'm so frustrated I wish I would have seen these reviews before they got my credit card number. Just buy elsewhere and you will be glad you did.”
“I gave them a 4 star because the delivery took longer than I was told in checkout (especially because I paid a shipping upgrade to get it faster). There is tracking on the shipment, although it's not as detailed as the tracking we are used to in the States.
The products are of decent quality; I mean these prices are so cheap you can't expect designer quality here, folks! The clothes do run smaller than usual...read the sizing chart and order-up in size. I ordered swimwear and a jumpsuit and they are actually very flattering!
Overall, I'd do it again...just expect about a month to get the shipment (from China).”
“The company is in China, so you will have to expect a long time with shipping (since I had free shipping, I paid $11 for a shipping upgrade which definitely helps to secure your order during the shipping process). I ordered right before Chinese New Year, they did warn that orders would be delayed, I got mine in about a month. The items were fine, decent quality, but sizing is small (you need to order bigger than usual, read the sizing chart). I ordered a swimsuit and it was actually really cute, and flattering.”
“This "company" told me that the order was delayed because of Chinese New Year. Then they told me that it was delayed because of Spring Festival (in February?!) I am cancelling my order and demanding my money back. We'll see how successful I am.”
“I ordered 2 shirts, received a white dress. I returned it then received an email stating I would not get a refund because I did not return the items I ordered! I'm convinced this is a scam. They stole $56 from me.”
“1st of all, why is there absolutely no customer service phone number at this time, and they even request that you try not to make contact. FLAG!!! I tried ordering 1 swimsuit, and they tried charging me for 2, then 3 and 4!! Could not modify the order at all. Got out of it! Does not look good. Stay away!”
“Placed order and was then told 2months delivery. Cancelled and am still awaiting refund. They wont reply so going through paypal to get money back. Please note reviews and DO NOT use this company.”
“They sent me the wrong item. I sent it back for an exchange for the correct item. They claim it was damaged so no refund or exchange. It was not damaged. Sent it back exactly in the condition it was sent to me.”
“Ordered a top from them and it never arrived - emailed them and communication was great the first time - they said they would resend and got it sent to another address - still has not arrived after 2.5 months - they will not respond to my emails now - I will never deal with them again”
“I ordered a swim suit from rotita and a few days later, I read the reviews. I received my swim suit and to my surprise it came on time and the swim suit was very nice. The fit was perfect and good quality. If I had purchased this suit at a dept. store it would have been over $120.00 or more, but after reading the reviews about all the issues on returns, I will not order from this company again.”
“What a nightmare. I ordered online. It took almost 30 days to get to me and everything had to be returned because nothing fit. FYI, their sizes run small. I went through their steps for returns and sent them the tracking number per their instructions. 30 days later, no refund. I talked to them..."don't worry!! I'll take care of you. You'll get an email within 24 hours confirming your return." A week later, nothing. I reached out to them 3 additional times. "don't worry!!! I'll take care of you." Nothing. This went on for almost 2 months. Finally, I saw a refund from them on my Pay Pal account (BTW, I never got the promised email) but it wasn't for the full amount. It was short by $32 and I paid for the return postage. They have cute clothes but NEVER AGAIN!!!”
