“I have decided NOT to order from this company again. I ordered my tops early Feb 2020. Received an email that my order was shipped on Feb 22. On March 14th I had to contact the company to explain why I still had not received my order. They did respond on March 15th that my shipping was still in process. Duh, I figured that! I received my order April 4th. I had no idea the clothes were coming all the way from China on the SLOW boat! The tops were as expected but the cost versus the delay is just not worth it to me. I hate to think how difficult it will be to return something and get reimbursed. Just not worth the aggravation. Plus, I hate to say it. After the lies China has told about the Coronavirus Pandemic, I am boycotting all things Made in China!!! Sorry for the citizens but their government is to blame.”
“I have purchased bathing suits & tops from them before. They were actually of good quality & the price is decent. I did not receive my last 2 bathing suits I ordered. I called & talked to Jack Anderson he assured me I would get my bathing suits in 2 days. What he said was he was going to refund my money $61.28 then repurchase the same bathing suits from another company. Well, let me tell you this was last Sunday. It took almost the whole day Sunday, then again on Monday. It took almost 2 full days to try to refund my money. I looked at my bank account & saw instead of getting my refund back I was CHARGED $206.28 from PayPal. I also noticed that someone got my charge card number & started charging $400.00 & $200.00 purchases from Target. I got back on the phone to this guy named Jack who supposedly is the manager of Rotita.com. I told him I was going to gave to cancel my credit card because someone is charging on it. I also told him I'm not going to pay for the charge $206.28 on my card from PayPal. He said somehow there was a screw up & PayPal got in there.I told him if you don't get this charge off today im going to cancel my card. I ended up talking to the bank that evening. They had called me because they saw frequent charges. I told them I have charges on my card which should not be there. I have to wait till each charge comes in . Then John from the bank said he would be taking the charges off. The big problem is I really like Rotita I will miss getting clothes & especially the bathing suits. I am angry though, a simple transaction to refund my money took 2 days then instead of getting a refund I got a charge on my card. Something is definitely wrong with this. What kind of company does this.”
“I have to only say word "SCAM" I've been try to get in contact with your company to return the outfits. But all I get is the run around. Beautiful pictures of the dress online, BUT TOOK FOR EVER TO GET THEM. THIS COMPANY IS OUT OF THE U.S.A. AND THEY ARE SCAMERS.”
“They lied about the material used in a dress I ordered. When it came, I knew it was wrong straight away - checked the tag and it was not made from what it was advertised as. I have been arguing back and forth with them because I can't wear a dress to my son's wedding that is made from t-shirt material! They are refusing to pay for the postage to return it. They say it's "not their fault"! What a scam... they are rude and ignorant.”
“For future customers do not order from this company it is a scam they will steal your money,they have stole my money never delivered the product do not take a chance on this company they are garbage I've been going back and forth with them for the last 2 months, and this is not the first time clearly if you read the reviews which is something that I should have done, I ordered something on Jan 25 they said it would be delivered on Valentine's Day because I needed it on the 15th they claim the item got delivered in March I didn't see an item in my mailbox I didn't see an item at my front door,they never delivered the item, they are thieves. Do not order from them, I've been sending emails for the last two months trying to get my refund, and it's one stupid excuse after another”
“ROTITA is a company of THIEVES AND LIARS!! DO NOT TRUST THEM! I ordered items on 12/13/2019 and they claim that the packages were "delivered", therefore they aren't entitled to provide a refund to me even though I NEVER RECEIVED THE SO CALLED "DELIVERED PACKAGES". At one point in my Claim Ticket with them, they acknowledge they were going to issue a refund to me, but they didn't and now they just keep telling me to "Close the PayPal dispute and we will refund", but I don't even have an open dispute with PayPal. I can't close a dispute that I don't have open!!! I even paid for shipping insurance, and their policy states "all money will be refunded or product replaced in the event of lost packages or damaged product", but THEY STILL WON'T HONOR THEIR OWN SHIPPING INSURANCE POLICY!!! So don't order from this company, they won't send your product and they won't refund your money, even if you pay for the shipping insurance! THIEVES AND LIARS AND CRIMINALS! WHAT ELSE CAN YOU EXPECT FROM A BUNCH OF LOW LIFE PEOPLE FROM HONG KONG!!!! THEY'RE ALL THIEVES! THEY CAN'T MAKE AN HONEST LIVING SO THEY STEAL FROM OTHERS!!!”
“Co. is a scam - order was not received for over a month. After numerous contacts got nowhere. Very uncooperative & made numerous promises which is typical of cos. outside of the US. Should have known better. No deal is worth it when they steal your $$$$.”
“I wish I would have done my research on this company before placing an order. They charged me for shipping insurance, which their policy states that if I don't receive the product or I receive damaged product, they will replace the product or refund my money. THEY WON'T REFUND OR REPLACE!!!! This has been going on since December when I placed an order for 173.41. They simply refuse to refund the money even though they can't prove that USPS delivered the product to me. DON'T BUY FROM THESE CRIMINALS AND THEIVES!!! You will regret it !!!!!”
“Never received product but charged immediately before garments ship! Never received garments but charged my card right away and no action being taken by Rotita. Total fraud from China and they charge extra shipping costs & you never know you’re ordering from China cause if I knew I would’ve never ordered anything from this site!”
“I am still waiting for a package I ordered in February #LW537079921CN - has never been delivered and keep saying it’s being shipped by origin..... so far no one knows when or where this package will be delivered or where it is. The first order came but neither garment fit but rather than deal with this place I’m just forgetting the loss and letting people know this a fraudulent company! Don’t order here! You will be ripped off!”
“The dress arrived with a tear in the material. It has to be sent back by tracked postage which cost nearly half the value of the dress, but they DO NOT PAY RETURN POSTAGE.!!
Such a waste of money”
“I placed an order and cancelled it on the same day, i got confirmation and said they would refund my money. The next day I got an email saying it was too late to cancel and my items had already shipped. Tried to dispute this with pay pal and they are siding with the seller.”
“I didn't order from Rotita. However, looking at the photos of what they offer, it's identical to Zulily which is where I did order, also a Chinese company. Would never order from them again. Sizes are not comparable to their charts. The order came very large. Was given a refund to be applied to another order. Did order another in different size (smaller) same issue. The colors on fabric are not quite what is shown in photo. Since they didn't refund money, only in new orders, would never order from them again. Would also stay away from any such company showing these designs. I'm inclined to believe it's all the same owner.”
“DO NOT ORDER FROM THIS COMPANY. I placed an order at the beginning of February and here it is mid March and no receipt of my order. But they are quick to get their money. I inquired about my order with their online chat and have not heard anything back.”
“The top I ordered was nothing like the picture. It’s very difficult to work out how to return items from the website and eventually spoke to someone on live chat after emailing and following return procedure with no success. The return had to go back to USA no label provided and you have to pay the postage. They refunded me half the price of the garment telling me to keep it. I will be giving it to the charity shop”
“If I could give it 0 stars I would. I had been waiting for my order for over a month. I called and they give you BS on when it’s going to arrive. I still haven’t received my order. I have filled a claim with my bank. Never again.”
“First time I ordered from rotita, the top looked gorgeous in the pic, bright colours, silky flow etc. When it finally arrived after a month, the reality was just a sad copy of what was advertised online. The top was made from cheap fabric, the print was cheap, colours faded... It looked like something my grandma would buy. Waiting for a month and paying over £20 for a top only to be disappointed by it's quality... Never again order clothes online! I gave it 2 stars because at least the size fitted.”
