“I am so angry …..my very important mail to Grancanaria was posted on January 19th ..which cost £7 . It is STILL'' at Milton Keynes …it is now Feb 8th
It is so frustrating no one connected with R.M.want to know ..
APPALLING and very disappointing ..”
“I purchased a "guaranteed" next day service. The package was delivered two days late. The 'tracking' feature was ridiculous...it basically says when the item is posted and when it is delivered. Royal Mail have rejected my claim for compensation on the grounds that I did not read their T&Cs. It should be illegal for a company to describe a service as 'guaranteed' if it is not guaranteed (or insufficiently insured, as in my case). Royal Mail is essentially a monopoly. I think this type of company should be nationalised. Unsympathetic customer service.”
“Not just for todays experience but years of good service. Royal Mail also have a service which includes picking up mail/parcels etc from your home for free. I use this a lot and I have never been let down. It's a great service and I wish to thank RM for it and I hope it continues. A lot of people rely on you RM. The Posties are amazing here and I also want to thank them for a great service.”
“Awful service. Rude on the phone to. Terrible neve pay for next day service, it's quicker to just have 2nd class.
They are lucky the have a job where they can strike when they feel like then get paid more to do nothing and be rude.
If you want a pay raise do your job.
Want to strike? Get another job
Simple”
“Won't hire me just for having minor crimes on my criminal record from over ten years, rather pathetic as I have been unemployed for six years and would have worked my ass off for this company, but at least I won't be harassed by the powers that be.”
“Rubbish. Not one thing parcel. Card. Letter has ever arrived posted from Uk to Dubai
So where are they ? Posted at various times. Months. Over periods. I must been mad to keep using Royal Mail when there are so many better delivery companies out there. But I did. Because it’s The Royal Mail. Now I say / get rid of it. It’s rubbish. Where are all my parcels. Cards. Letters. ??? There’s no customer service. No compensation. I’m just ignored”
“I am a long term business customer, we have used the Royal Mail for distribution for over 27 years. The Door-to-door team recently made a huge error on a contract, then another on our invoicing, and kept me bouncing from department to department for three entire days without helping me to resolve the issue. Not one person I spoke to had the authority to change anything on the account, and there was not a single manager for Door to Door, the finance department or the complaints department available to speak to me directly. I was instructed to send emails to various addresses but nothing has been replied to. I am now looking into alternative postal companies, Royal Mail has gone downhill fast.”
“Pay people more or hire people that want to work! The services of RM have become a joke, especially considering the prices! Since last November there have been several issues with your services in the UK and with international packages. 1st class recorded packages took over a week to be delivered. I had several cases when there were no updates to the tracking information for a whole working week, this is completely unacceptable in the business environement of today. Several international packages sent in early December have had no update for over a month which meant that I had to refund the buyers and lost repeat business due to the poor service of Royal mail. The time you have to wait to make a claim is ridiculously long and who knows how long they will take Royal mail to process. Complete disaster, switched over to courier services and have been satisfied since.”
“Ref:1-8754468859
A truly terrible company to deal with. I recently stayed in to take delivery of a watch I ordered. I didn't leave the house and have 2 working doorbells. So I was suprised to receive an email saying my item had been delivered. It certainly was not nor was a slip posted detailing where the parcel was supposedly left. I contacted royal mail complaints/ customer service department, I spoke to a lady named Holly, I was told that the Item had been reported as delivered but Holly then said she could confirm that this was not the case. I was then given a reference number and told to wait 3 days before contacting the retailer and informing them of the situation, and sharing the mentioned reference number. Which I did, the retailer informed me that there own investigation would be done that could take 10 days.
After speaking to the retailer once again I contacted royal mail, I failed to get the name of the male representative, I told him I had spoken to the retailer and that they would investigate the incident themselves. The royal mail rep then said that was normal and that it was common procedure. And that it had been delivered to the wrong address and that royal mail would accept responsibility as it was without doubt error on there part.
I was never contacted by royal mail nor the retailer, after more than 10 days I made contact with the retailer and was told royal mail denied any responsibility and that they had washed there hands of it, at which I was offered a refund by the retailer as sadly the watch is no longer in stock or on offer any longer.
I contacted Royal mail once more in an attempt to get an answer as to what went so wrong with what should have been an impossibly simply parcel handover.
I was informed the postman said he definitely delivered it and left it on my property(where she could not say) and took photographic evidence. I requested to see the evidence and the lady said the photo was taken of the item in the postmans bag. How that is to be considered evidence Im not sure. I asked why no effort was made to hand the Item to me in person and was told that it was normal for items to be left in a safe place if the recipient is not able to take possession. I informed her once more that I was at the property for exactly that reason. She then said something to effect of "what can I say, things didn't go as they should have but that there was no wrong doing and I got my money back so its a happy ending and hopefully a one of, is there anything else I can help you with today" The result, yes I got my money back no thanks to royal mail, I didn't however get the watch I had been really looking forward to getting at a great price and ended up on the phone for 3 hours+ and wasted most of a day waiting in for a delivery that remains undelivered(to me). Between this incident, leaving my outside postbox lid up on occasion destroying mail due to weather ingress and leaving a package leaning against a poison laced rat trap I for one have completely lost confidence in royal mail and genuinely fret when making a purchase and been made aware of royal mails involvement causing undue anxiety and stress.”
“LOST AN £800 PARCEL - NO COME BACK!
sent an expensive parcel on the 30th of December valued at £850 on a 24h tracked and signed for service to an eBay customer...
Today's date 11th January. After trying to chase royal mail for days I finally get through on the helpline to be told simply and abruptly they have my parcel at the local parcel center but will not make any effort whatsoever to locate my parcel and I need to make a claim to the maximum value of £100 pounds.
I WILL NEVER USE ROYAL MAIL AGAIN!”
“AGAIN… I am waiting for medication, I payed for 24hr tracked to ensure this would be here today. It took 13hrs for it to move from the NW superhub to Preston which isn’t far. Now it’s been sat In Preston all day waiting to be moved to my local depot. You’re an effing disgrace of a company and should be ashamed and appalled at the service you bring to this country.”
“Took months to assemble donee, keeper, witness signatures for P of A. Posted tracked signed for to OPG ( just short £8.00)postage. Royal mail lost the package, starting again- have to pay OPG again, and wait up to two months for OPG to refund £162 on advance payment for lost original P of As. If RM cannot do medical & legal material, what is it for?”
“Disgusted. Had important post so went for international track and trace with a promised arrival time period of 3-5 days. Was posted on 19th December, still hasn’t left the uk on the 5th January. Livid, if they’d been honest I would have used dhl, yes it costs more but it’s here within 24/48 hours and they don’t lie”
“The shop confirmed that the package was delivered on 9 Dec 2022 and provided a tracking no. The package never arrived as of today (3 Jan 2022). A slow and unreliable company!”
“Royal Mail, unable to deliver a simple but very important document to Dublin from the UK.
Totally useless and inept company that should be shut down with immediate effect.”
“I mailed 1st Class, Signed for a parcel in early November this year. it was never received I checked their tracking system which advises it was delivered the next day but to the wrong address, they have denied receiving said parcel. Since then I have had 3 useless telephone conversations (after waiting nearly 90 minutes for calls to be answered) to be fobbed off with promised phone calls the next day which never happened. After 2 blistering emails finally customer services emailed me back and confirmed yes it was delivered to the wrong location but they had sent their operative back in to retrieve and it had been redelivered to the correct address. All lies it never happened! where is my parcel Royal Mail who has it?”
