“Paid extra for Tracked delivery of photo prints from Snapfish for faster, tracked service.
Received an ‘expect delivery today’ email - nothing
Tracking reported ‘delivery done’ next day - nothing
Reported issue to Snapfish next day - said wait 1 more business day
Finally delivery by R Mail van on a Sunday!!! 2 days later
Snapfish customer service apologise but will not credit me or pursue my claim.... Royal Mail website states take up issue with sender.”
“Covid or no Covid the service is the poorest it’s ever been, no postman for weeks customer service is extremely frustrating to get through all in all a very poor service”
“ist class post i sent from epping to north london still hasnt been received by two people and they were 80 year old birthday cards that were sent 7 days prior to the birthdays,
I have also been waiting for a small parcel that was sent from london to me 9 days ago and still not received sometimes we dont get any post for 3-4 days whats going wrong with Royal Maail I dont acced Covid as the problem as Yahoo and hermes and other carriers dont stop delivering daily”
“I live in Merton, London, SW19.
We haven't received any post in 2021. Not just a reduced service. No service!
I am waiting for some important documents and the delay is costing me.
No indication if the mail is lost or will come.”
“Really wants to be scrapped, its like going to casino and gambling you might get lucky and get your delivery or what you've sent or might not about 50% i sent a £50 amazon token a month ago not far away never got there.If you can scan and send by email use private couriers lets get rid of bloated corrupt royal snail!”
“Dreadful ordinary lightweight package £3.85 sent correctly addressed from.post office did nor arrive to address in UK no doubt Covid will be blamed or maybe Brexit expensive charges but service becoming worse and worse”
“Stolen phone got refunded £20 it cost £60 tracked to Egypt how did it get their answer stolen phone and cable and charger all missing l complained to head office no replies thieving scum”
“absolute joke. havent received mail for 3 weeks now, no postman has even been in the area, i understand covid, but the last items i received were late xmas cards that were opened by, yes, employees of roysl mail, luckily there was no money in it. they need to just dissappear, theyre useless”
“Christmas card posted on the 12th of December 1st Class arrived today 14th Jan - also had 2 other Christmas cards arrive yesterday but couldn't see the date stamp. I know that you are having problems like other companies - but you seem to be in a real mess if it takes that long for 1st class post!!”
“What a truly terrible experience using this….The service was so, so bad, as was trying to navigate the website and various phone calls to try and make a complaint…Nightmare!
I waited and watched for my parcel to be collected and then at 11.03 am I received an e mail stating they tried to but could not collect as there was no parcel in sight. bearing in mind I did not request form a safe place as I don’t have one. Besides, at this time I was outside working on my car and no way did anyone from Royal mail come!
So, I had to then spend a half hour of my time and travel to take my package to the actual post office…Infuriating! So, back at home and at 12.04 my postman knocks with my post and asking for to collect my parcel…lol…He was as bemused as me how they could say they tried to collect…A totol untruth, What is going on??
So, 40 mins on hold to speak with customer service, = advised to make a claim online and that managers do not speak to customers wishing to complain, despite me asking for it to be escalated.
Called back after discovering that my complaint is not possible to report or make a claim against in what is the mine field of their awful online platform. Another 50 mins on hold and then as soon as gave my ref’ they hung up.
Then another 60+ mins , told the advisor I want to speak with a manager and escalate this matter, she rudely told me that managers do not speak to customers and promptly hung up on me….
AWFUL EXPERINCE. Gov’ needs to step in and sort this outfit out, its not on how its so badly managed.”
“The most horrendous excuse for a company, and one which we're meant to be able to rely on. As a small business owner, they have caused me countless problems resulting in refunds, cancelled virtual events and lost items. I'm a painter, these items can't be replaced - they are one of a kind. To say I'm frustrated, not only at their service but at how impossible it is to get hold of them, would be an understatement. It's upsetting, not just disappointing.”
“If I could give 0 stars I would. Not only are they slow but they also lie. I was supposed to recieve an item at the end of December. When I tracked my parcel online it was written that they tried to deliver my item but I wasn't at home. LIES. I was at home and I know for a fact they did not try do to anything.. It also said on their website that I should have recieved a " something for you card" which would give me details about my parcel. Surely, that wasn't the case.
I ordered for it to be redilevered on 12.01.2020. it's the 14th now and still I haven't recieved my item..
I too less time for it to arrive to the UK from Bulgaria- approximately 9 days to be precise.
Royal Mail's had my item for what seems to be 15 days now..
How is that possible?
Their service is a disgrace, a nasty twisted joke. I literally can't believe they are not bankrupt yet.
And what is more it's nearly impossible to contact them...”
“Overpriced, stuck in the dark ages tech wise - their tracking doesn’t track only tells you when attempted delivery. Charges on parcels are ridiculous compared to courier services. Delivery slow and not within promised time frames. A joke of a company”
“Track and trace is just a piece of nonsense not fit for purpose. All it does is inform you that an item was posted, and them informs you that the next update will be once delivery has been attempted. How this information allows you to "track and trace" your item is beyond me.”
“Useless service today 11/01/2021 received letters posted on 07/11/2020 discussing you go to the sorting office and they just laugh at the disgraceful service”
“Tracking isn't working I mailed a parcel first class tracking on December 11th and it hasn't arrived and tracking hasn't been updated since December 15th we can only assume our parcels are being stolen by staff😠”
“The only company that does not deliver when there is a bit of snow I had 12 deliveries Friday and Saturday and none had any problems whatsoever but Royal Mail said that it was inexcessable I know it was exsessable because I got up early to grited the road”
“Every letter parcel sent or dispatched has taken forever.no excuse for it either.1st class has taken over a week 48 hr track has taken over two weeks and tracking numbers not recognised by Royal Mail after 12 days of dispatch this has been going on for three months now.we are being pushed (forced) into buying on line which means useing the likes of Royal Mail and they cannot forfill there promise.”
“I sent a set of 4 prescription lenses to my son on 17th November 2020 and they never arrived,he has keratakonis which is a serious eye condition..they cost £220..I couldn't afford the tracking or insurance due to the cost of the lenses”
