“Royal mail used to be the envy of the world.
Been waiting for a boiler part ( no hot water ) for four days.
I could have driven to Scotland to collect it myself quicker.
And don't bother with track and trace ....waste of time and money.
AND STOP BLAMING COVID.”
“Order lots of items from Amazon and never have a problem with their delivery service but if the item is from a third party and delivered by Royal Mail the parcels are either late , broken or not delivered at all and Royal Mail "who it's nigh on impossible to contact" will take no responsibility whatsoever .”
“On top of being an expensive postal service in general, have received false promises and no information from the customer service; not up to modern expectations, particularly when it comes to track and trace capabilities.”
“What an appalling company with an appalling service. 7-8 days no post. Awaiting for important mail, sent days ago and still probably waiting at Royal mail somewhere. How does this dreadful service have the nerve to increase postage delivery prices and yet still cannot provide a decent service. Second class mail that has'nt been delivered after 3-4 days probably more? As for customer service, these are words that not in there vocabulary or understanding. The quicker another company is allowed to take over and provide a better service, the better it will be for every person who has at the moment, no choice than to use this outdated, don't give a damm service. Would not have given 1 star, but had no choice. Very disgruntled customer.”
“Posted a Mothers Day card on 10th March. Card post marked 11thMarch. Just arrived today(16th). Mothers Day was two days ago. What a disgraceful service and a waste of money. If I could find an alternative service I'd be using it. Royal Mail you should be ashamed of yourselves. I posted card first class as well??????”
“Lost special delivery item
Sent a package for special deliverey guranteed Monday 8 March in the morning, was supposed to be delivered next day but now a full week on still not arrived, absolutely useless service. Went to my local post office and everything within that batch was delivered but not mine so defo believe someone decided to steal it, been speaking to Royal Mail back and forth and just a bunch of useless information and just keeps saying put in a claim, will never use Royal Mail again for anything.”
“I posted a “large letter” which weighed only 60grams; its dimensions were well within the Post Office's stipulated “Format & Measurements.”
I attached 2 First Class stamps (more than the required 2nd Class tariff) for its journey to Canada Water SE London from Portsmouth - 105Km!
Posted in Portsmouth early on Tuesday morning March 9th as of today’s date 13th March, the envelope has frustratingly not arrived.
Now my daughter has just messaged me asking if the two Mothers Day cards she posted in London early on Thursday March 11th (by 1st Class post) had arrived, its Mothers Day tomorrow!!
Disappointingly they haven’t. She is furious.
Come on Nick Read/Royal Mail, this is utterly deplorable.
There is no redress, no refunds/vouchers or apologies.
I really wish that there was an alternative service.”
“Awful company!!! David from team 2 thank you for bringing me to tears after our conversation ended! Absolutely terrible customer service!! Thankfully the customer assistant at Amazon was much kinder and even though my problem isn’t solved he was absolutely fantastic!! Royal Mail you should request the recording for training purposes... you could certainly do with it!!”
“Package said delivered on the website but it wasn't. I had to knock on every neighbour's door around me and play Sherlock Holmes to find out which house they had given it to because royal mail didn't bother to give me a card to tell me which house it was. Eventually found it 5 houses down to a person I've never spoken to in my life. The package wasn't valuable but it could have been and the guy could have easily denied having it. Please at least be professional when delivering parcels.”
“I have lost multiple deliveries from this company. Whenever I order from them off of Amazon, I just assume my package is never coming and I have just wasted my time and money.”
“This mailing service has lost multiple parcels of mine. When I get a delivery off of Amazon and see that it's being delivered by the royal mail I just assume that it is not coming here at all and I have wasted my money.”
“There is something inherently wrong with Royal Mail. Make no doubt about it, they are completely unaccountable to anyone.
Missing letters - aah that's because of Covid
Lost letters - Ditto
Lost Parcels - Ditto
Advertising services to the public that they plainly do not have any intention of fulfilling. Did you know that 'Tracked 24' is just an aim and it can take up to 7 working days longer than this? That's in Royal Mail's T&C's, which I was told to read after I finally got through to their complaints department after 61 minutes. They are quite happy taking the extra money though. (I would call this 'taking money under false pretences').
I could have sent them an email to complain but it can take longer than 10 working days to get a reply (apparently). If you don't believe this, please take a look at their site which categorically states this fact.
Delivery offices that open 3 hours a day. Why? - aah Covid is the reason.
No 'Live Help' available (except for business customers).
No Facebook options.
The list goes on
Yes, as I said, truly unaccountable to anyone.”
“I submitted a detailed complaints form on 23rd February 2021 about the foul-mouthed and aggressive behaviour of a Royal Mail employee towards me after I asked him to not block my driveway with his van. I received an automated response telling me that the complaint had been received, would be reviewed and I would be subsequently advised. Well, 15 days later, I have had no response and my email address is blocked from completing a new complaints and/or contacting customer services or the Managing Director, Ms Paula Vennells. Good customer service??? No, not in my opinion.”
“Royal Mail are ripping people off never phone 08444740395 as it's a premium number and it cost me £10 pounds to be kept on the line while they making money from my call.a total ripoff company.no wonder most people are using other postage companies now! Not like the old days when they was good. Absolute rubbish now”
“Postal workers are not delivering items to the right addresses. The amount of training they have to have before they get employed and you’d think they could get an address right. I’ve had parcels sent to the wrong house and residents have opened my packages because the redelivery service didn’t happen so no one from Royal Mail went back to collect the parcel and residents used them for their personal needs which is utterly horrendous. When I complain all I get is ‘sorry’ and this has happened again for a second time with no idea where my package has been delivered to!! We just need a Mail service that works?!”
“Absolute joke of a company, their parcels are never on time, they never update tracking and their staff are rude and inconsiderate. I highly suggest you try to get another company to deliver your parcels.”
“I ordered a package online that was to be delivered by Royal Mail.
In order:
1. The package was delayed.
2. They claimed to have attempted to deliver the package on a particular day, but they did not - I was in the same room as the front door all day, but there was no knocking.
3. They did not leave any card indicating they had tried to deliver.
4. Royal Mail's online form for redelivery rejects the same tracking number that other parts of the same website accept, so I cannot complete it.
5. I tried to call the Royal Mail phone number on several occasions. On each, the automated system fails to understand my address and so I cannot proceed to requesting a redelivery.
6. When the Royal Mail phone finally gets to the stage where it might put me in contact with a human, it instead hangs up on me, saying that there is no-one available. This has occurred on several different days at different times.
7. The complaints number and number for the local post office are the same number as above.
8. Their tracking page for the package has no indication of where the package is at the moment, so I can't go and collect it.
I have never had anything close to this awful experience with other delivery companies. Avoid Royal Mail.”
“Absolute terrible company don't contact there customer service pointless nothings wrong and that's that for over 2 years my mail is clearly been stolen by royal mail I have had envelopes cut up the side in one incidence just the front of the envelope when I do get mail it is only with a bill stamp on front I have had letters torn open and my gift vouchers missing nothing ever gets done it's well machine torn it and there was no excuses given for the rest I have had post from next street and for other address I have had to send back I have had signed for mail opened then has it was just tickets pushed through letter box with signed for label torn off royal mail said was t signed for sent letter from company sayig it was nothing ever done before lockdown I have aprently split myself in half and signed for mail I don't know about then when you think it can't get any worse I have had to fix my gate several times has royal mail leave it swinging open royal mail said no we shut it then when I sent video evidence in form of photos aprently its another courrier dressed in royal mail uniform I have had scarstic messages write on my letters by royal mail I have even heard them talking at sorto g office about what's in parcels and saying if I knew it was that they wouldn't of got it for the love of God when is somebody going to hold royal mail to account”
“Total waste of time. Why have tracking when the tracking doesn't know where the parcel is. 24h is 70h. 48h is 6days. Re delivery is ok. But don't bother picking up from local depot as they open when they want and you would have to work there to know that. But other than that. What a fantastic british company it is.”
