“Waiting for two parcels one was posted on the 24th Dec the other only a week ago by usps in the States ,the first one arrived here on the 28th Dec ,no tracking updates at all since then ,have not been asked to pay any import duties ,no one answering phones ,havent a clue where my parcel is ,understand about covid etc but a third parcel i have on way i can track thats Parcel Force.NO excuse.”
“Website a joke, service even more so. Unsure why any business uses Royal Mail to deliver, customers end out waiting weeks for it to arrive. Currently got two replacement bank cards and three parcels lying in a sorting centre somewhere with no sign of delivery. Live in london and we haven’t had a Royal Mail delivery for over a week. I’d even rate Hermes as more efficient and reliable.”
“I have been waiting 2 weeks for a 2nd class buisness letter and still not arrived for 2 days running my post has consisted of various junk mail but no post can we ask that post is prioritised over junk mail please I received a Christmas card 18th jan but posted on 11th December not good enough”
“Waited 60mins to be connected which under the current lockdown was anticipated. Spoke with a person who simply couldn’t be bothered to update me on a parcel. Furthermore was told it can take up to a month for 2nd class post to arrive from mainland uk to uk. Train your staff to be informative correctly.”
“I have many items that I have not received for weeks now and letters only delivered once every couple of weeks, they blame COVID but my area has always been so slow and very unreliable, the service and cost is shocking, plenty of people are willing to work so why not employ more staff.”
“15.01.2021 advised my order will be delivered between 8 and 12 the following Tuesday. The following Monday received another email.at 6.30 AM to advise it will be delivered that day between 8 and 12. NOTHING. Following day advised he was sent to wrong DO and that it was on its way STILL NOTHING. Less useful a chocolate tea pot. Because of the T & C there is nothing anyone can do about it. A disgrace.”
“I waited and watched for my parcel to be delivered then at 11.47 am I received an e mail stating they tried to deliver but could not as no one was in as there was no parcel or van in sight and ive been watching out my window since nine am
Have to reschedule my delivery to the local post office so i can collect and dispite this they're having the cheek to make me wait another two days on top .. as well charging me for collection”
“What a disgusting service took my money, canceled the order issued no refund with no means of contact this side of 2021. No longer deserve the right to use Royal.”
“When I see that something I ordered has been posted via Royal Mail, I breathe a sigh of annoyance that crescendos into an exclamation of an expletive. I can't help but contemplate what transgression I had committed to offend the seller so much that I was punished with them putting my item in the hands of Royal Mail. Then comes days of frustration climaxing in the receipt of my damaged package. At the time of writing, I still have more packages in hell (mail centres) including an 8 day old Royal Mail "1st class". The only redeeming factor about Royal Mail these days is at least they aren't Hermes, hence two stars and not one.”
“Still awaiting delivery of item,
been in your possession for 9 days now!! absolute terrible service and you've got the cheek to increase your prices!!! What a joke!! Royal SNAIL!!!”
“If I could give no stars rating, I would.Royal Mail is without doubt totally useless.The only times throughout this pandemic that I have a problem with a delivery,you guessed it, it's Royal Mail.Parcels just don't turn up, can't get through to customer service,they are not worthy of custom from any company.USELESS!!!In future I will not buy from any company that uses Royal Mail as a carrier.”
“Been waiting for a letter for TWO WEEKS NOW. Covid can't be blamed for this weak pathetic company. Even before COVID anything to with royal mail was a gamble if it would arrive on time. All other delivery companies are still doing next day. RoyalFAIL needs to be sent into liquidation and the government needs to step in and get this sorted. This is beyond unacceptable. No mail vans have been around in days!!!”
“Paid extra for Tracked delivery of photo prints from Snapfish for faster, tracked service.
Received an ‘expect delivery today’ email - nothing
Tracking reported ‘delivery done’ next day - nothing
Reported issue to Snapfish next day - said wait 1 more business day
Finally delivery by R Mail van on a Sunday!!! 2 days later
Snapfish customer service apologise but will not credit me or pursue my claim.... Royal Mail website states take up issue with sender.”
“Covid or no Covid the service is the poorest it’s ever been, no postman for weeks customer service is extremely frustrating to get through all in all a very poor service”
“ist class post i sent from epping to north london still hasnt been received by two people and they were 80 year old birthday cards that were sent 7 days prior to the birthdays,
I have also been waiting for a small parcel that was sent from london to me 9 days ago and still not received sometimes we dont get any post for 3-4 days whats going wrong with Royal Maail I dont acced Covid as the problem as Yahoo and hermes and other carriers dont stop delivering daily”
“I live in Merton, London, SW19.
We haven't received any post in 2021. Not just a reduced service. No service!
I am waiting for some important documents and the delay is costing me.
No indication if the mail is lost or will come.”
“Really wants to be scrapped, its like going to casino and gambling you might get lucky and get your delivery or what you've sent or might not about 50% i sent a £50 amazon token a month ago not far away never got there.If you can scan and send by email use private couriers lets get rid of bloated corrupt royal snail!”
