“I have lost multiple deliveries from this company. Whenever I order from them off of Amazon, I just assume my package is never coming and I have just wasted my time and money.”
“This mailing service has lost multiple parcels of mine. When I get a delivery off of Amazon and see that it's being delivered by the royal mail I just assume that it is not coming here at all and I have wasted my money.”
“There is something inherently wrong with Royal Mail. Make no doubt about it, they are completely unaccountable to anyone.
Missing letters - aah that's because of Covid
Lost letters - Ditto
Lost Parcels - Ditto
Advertising services to the public that they plainly do not have any intention of fulfilling. Did you know that 'Tracked 24' is just an aim and it can take up to 7 working days longer than this? That's in Royal Mail's T&C's, which I was told to read after I finally got through to their complaints department after 61 minutes. They are quite happy taking the extra money though. (I would call this 'taking money under false pretences').
I could have sent them an email to complain but it can take longer than 10 working days to get a reply (apparently). If you don't believe this, please take a look at their site which categorically states this fact.
Delivery offices that open 3 hours a day. Why? - aah Covid is the reason.
No 'Live Help' available (except for business customers).
No Facebook options.
The list goes on
Yes, as I said, truly unaccountable to anyone.”
“I submitted a detailed complaints form on 23rd February 2021 about the foul-mouthed and aggressive behaviour of a Royal Mail employee towards me after I asked him to not block my driveway with his van. I received an automated response telling me that the complaint had been received, would be reviewed and I would be subsequently advised. Well, 15 days later, I have had no response and my email address is blocked from completing a new complaints and/or contacting customer services or the Managing Director, Ms Paula Vennells. Good customer service??? No, not in my opinion.”
“Royal Mail are ripping people off never phone 08444740395 as it's a premium number and it cost me £10 pounds to be kept on the line while they making money from my call.a total ripoff company.no wonder most people are using other postage companies now! Not like the old days when they was good. Absolute rubbish now”
“Postal workers are not delivering items to the right addresses. The amount of training they have to have before they get employed and you’d think they could get an address right. I’ve had parcels sent to the wrong house and residents have opened my packages because the redelivery service didn’t happen so no one from Royal Mail went back to collect the parcel and residents used them for their personal needs which is utterly horrendous. When I complain all I get is ‘sorry’ and this has happened again for a second time with no idea where my package has been delivered to!! We just need a Mail service that works?!”
“Absolute joke of a company, their parcels are never on time, they never update tracking and their staff are rude and inconsiderate. I highly suggest you try to get another company to deliver your parcels.”
“I ordered a package online that was to be delivered by Royal Mail.
In order:
1. The package was delayed.
2. They claimed to have attempted to deliver the package on a particular day, but they did not - I was in the same room as the front door all day, but there was no knocking.
3. They did not leave any card indicating they had tried to deliver.
4. Royal Mail's online form for redelivery rejects the same tracking number that other parts of the same website accept, so I cannot complete it.
5. I tried to call the Royal Mail phone number on several occasions. On each, the automated system fails to understand my address and so I cannot proceed to requesting a redelivery.
6. When the Royal Mail phone finally gets to the stage where it might put me in contact with a human, it instead hangs up on me, saying that there is no-one available. This has occurred on several different days at different times.
7. The complaints number and number for the local post office are the same number as above.
8. Their tracking page for the package has no indication of where the package is at the moment, so I can't go and collect it.
I have never had anything close to this awful experience with other delivery companies. Avoid Royal Mail.”
“Absolute terrible company don't contact there customer service pointless nothings wrong and that's that for over 2 years my mail is clearly been stolen by royal mail I have had envelopes cut up the side in one incidence just the front of the envelope when I do get mail it is only with a bill stamp on front I have had letters torn open and my gift vouchers missing nothing ever gets done it's well machine torn it and there was no excuses given for the rest I have had post from next street and for other address I have had to send back I have had signed for mail opened then has it was just tickets pushed through letter box with signed for label torn off royal mail said was t signed for sent letter from company sayig it was nothing ever done before lockdown I have aprently split myself in half and signed for mail I don't know about then when you think it can't get any worse I have had to fix my gate several times has royal mail leave it swinging open royal mail said no we shut it then when I sent video evidence in form of photos aprently its another courrier dressed in royal mail uniform I have had scarstic messages write on my letters by royal mail I have even heard them talking at sorto g office about what's in parcels and saying if I knew it was that they wouldn't of got it for the love of God when is somebody going to hold royal mail to account”
“Total waste of time. Why have tracking when the tracking doesn't know where the parcel is. 24h is 70h. 48h is 6days. Re delivery is ok. But don't bother picking up from local depot as they open when they want and you would have to work there to know that. But other than that. What a fantastic british company it is.”
“The Royal Mail tracking app is absolutely pointless. According to the app I have 5 parcels where the postman could not get access, 3 parcels where the app comes up with sorry no further information yet all my parcels were delivered.
It’s a comedy of Errors, your best scrapping it Royal Mail your a joke.”
“Very embracing and rude company! not helpful at all!! they cause even more problems!!! I have a refund and I was setting out pick up from my home... they took the item worth £150 and didn't get to the seller...therefore I am stuck and I will lose my £150 because they have no clue where my parcel is and they simply reply with " just complete the online form for item compensation" which I did but they have a limit of compensation fee which is stetted by themselves, this is no more, no less than £20 there are problem makers!!!! for what they got paid? I never going to use this rubbish service!”
“I have to give not less than 4 stars as the customer service is very well trained to handle customer’s concern with care!
Mistakes are made and my local delivery office is not fit for purpose as they’ve lied initially about delivering my parcel.
Then, the escalation team, a young lady handled the situation properly. Spoken to the D office & interviewed the Royal Mail officer, but could not locate the parcel. She’s now refunded the cost of the parcel which’s only a phone case.
I do appreciate any company or organisation when taking complaints seriously. I’m happy to use the Royal Mail rather than other useless delivery providers such as the nightmare UPS or MyHermes.”
“What’s the point of a delivery service who might or might not turn up? I now actively buy from sellers who offer other couriers. Royal Mail is an embarrassment to the country.”
“No point in having signed for parcels as they won’t bother. Never selected 1st Class as I guarantee you won’t get it with 2 days. Postmen show up every so often. Select better options like DPD and Hermes to make your life much easier.”
“Shocking. Posty leaves parcels where he likes in all weathers and doesn't tell us. Whenever we send things, if they arrive, they arrive late and they appear to not even bother confirming tracked deliveries now so I don't even know if its arrived. Utterly useless. What has happened to this once great company.”
“Their tracking system is pointless. Every courier has a tracking system that shows you where abouts the parcel is and the royal mail tracking don't show anything at all. You thought a big company as royal mail would have a brilliant tracking system. They are a joke and I avoid using them at all cost because you are at 60% chance you won't receive your goods or it wont arrive at it destination and plus and go wrong and missing you got have much chance of getting your money you lost in goods. They are a complete joke”
“Delivery inaccessible!!! I do not think so!! No card left nothing!! Daughter was home. Two dogs that would bark if the door was knocked on! Lies!! Get your act together Royal Mail! No idea where my parcels are 😡😡😡😡😡”
“I cannot fault Royal Mail or more personally, our postman Keith! Always friendly and even waves when you drive past him. Packages always arrive on time and has once even come back after noticing a parcel he didn't see at the time. Overall fantastic service and has never once left me unhappy.”
