“Very happy with Royal Mail. I have been using them to send my small business letters and small parcels for years now and find them exceptional.
Covid and its restrictions may have caused some delays at times recently but to be quite honest that is to be expected, we are all in this pandemic together and it has disrupted a lot of our lives. Royal Mail have kept delivering through it all so have to be congratulated.”
“Hi, I am writing on behalf of Centre Point Residences Team. Our address is 101-103 New Oxford Street WC1A 1DB. We would like to inform you that one of our regular postmen, Mr Musa provides us with exceptional service on a daily basis. He always has a smile on and is willing to help when possible with any queries regarding Royal Mail procedures.
You should have more postmen as him!
P.S. If its not been done yet, he deserves a pay raise :D”
“This service is a complete joke, lack of communication of where my parcels are, their twitter account is practically useless and the whole system is full of imbeciles who don't care about the value of their customers.”
“Total incompetent since privatised..
Fatcats that are probably overpaid have no idea what a mess this inept organisation is in..
They have no idea of how to organise a business.
Royal Mail was one of the finest mail delivery systems in the world,and now is the worst..
That is privatisation for you!”
“Numerous issues last few months, now trying to claim for guaranteed by 1pm that was not delivered. Parcels being sent to incorrect sorting offices, of which they blame on Covid and do not compensate for wasted days. My local postman looks suicidal everytime he walks up the drive, poor chap. Needs to be renationalised!”
“This last month, one card posted first class on the 24th arrived the 5th January. Two parcels 'lost'
The tracking app doesn't work or provides useless info.
First class post now can tske up to and over 5 days..second class,? You will be lucky to get it in less than two weeks.
One parcel took over 10 days to appear.
No it's not Covid, it's poor management.
Hermes had the reputation once of being the worse now it greatly out performs Parcelforce/Royal Mail, more efficient with a working tracking system and swift delivery.
Royal Mail has slowly slid right down over the years to being the most unreliable service offered. It's about time it was sorted out. And what a laugh that the Gov uses it for PCR tests? With their mailing times? The local PO box was spewing pcr returns the other day. If you are going to put on an essential service like that, which you are being paid extra for...then employ extra staff to cope with it?”
“Bought 2 items online and was posted through royal mail. Royal mail Notification says its been delivered but never received the item, complained to RM but nothing happened! A big con! Some royal mail delivery people are theives! They also open parcels!!!”
“Merry Christmas and a happy New year!
Well it would be if things I ordered from the 14th turned up in time for Christmas... Or eve new years!
Thanks for ruining the 'best' time of year you useless cunts 👍”
“Worst delivery company by a mile. Unable to get things delivered on time, clunky/slow communication interface to allow recipients to leave instructions when not home”
“I am getting bored of parcels being listed as left in the shed, although they haven't. And also of deliveries taking 3 weeks to arrive. My postman even stuffs my letters through my letterbox, always bending them in the middle and ruining any documents. A once great service, now destroyed.”
“Paid for 2 parcels to be collected from home as advertised on their TV commercial. But nobody has collected them. What a con. Used their online service and was given a collection time but clearly it's too difficult to knock on someone's door and collect 2 parcels. I think a small child could have done the task better. Pathetic.”
“Been waiting forever for my package. Their tracking says that they delivered it (at a time when i was at work, so its impossible). My local post Office says that it didnt even arrive in austria. I literally cant reach royal mail - their number ist out of Service & i cant use their Chat bot or contact Form cause
it wants me to enter a post Code that is at least 6-8 characters long (austrian post codes only have 4 characters). I cant cancel the order either and ask for my money back from the sender cause its an Custom made item. I dont know what to do anymore.”
“Carmarthen Royal Mail Depot. It's quite frankly ridiculous that the opening hours for collection have been limited so severely. Collection closes at 11am in the weekday. This is cost cutting using covid as an excuse. Holding people's packages hostage.”
“I changed form purchasing from Ebay, because the Royal said they had delivered an item, but I never received it, they did not notify on email on the day, they did not show any proof of delivery, only map. It cost me £18, so I changed to Amazon, but now I am still waiting, and yes it's the Royal Mail. All company's should display who the delivery company before any purchase is made”
“Absolute 'Royal Joke'! Have to refund my ebay buyers as they haven't received their parcels 2 weeks after postage so now out of pocket. To Try speak to someone regarding this your waiting over an hour to be told don't know where it is? Tracking don't even work says update when delivered......nice one! Not only that I personally waiting for xmas parcel to come from relatives in Australia they posted a month ago I'm still waiting for that what is going on?”
“record email from Royal Mail "item advised to Royal Mail" complete with a tracking number. Checked several times and after trying various options found some info. Package sent via Netherlands postal service, fully tracked up to arrival in UK, however 5 days later it's still not recorded at Royal Mail, called their help number and was told "we ain't got a clue where it is!" Royal Mail unfit for purpose”
