“It's when they keep doing it it gets annoying Don't even try to sort it out Don't know How we put up with this for 500 years should have gone bust a long time ago to many companies r now putting uk royal mail to shame seriously need to catch up soon”
“A parcel was sent to me on the 3rd of November by 2nd Class parcel post, now the 18th and still not received it,I was told by postman that there are 10 postman down in the sorting office and the parcels are just being dumped in sacks in the sorting office in the past the managers would help out and get staff other offices and the managers would also help with delivery but now they just sit in the office and tell them to get on with it.”
“3 weeks delay on post absolutely disgusting for the prices they charge how can they get it so wrong when DPD, Hermes etc are offering a fantastic service with real time accurate tracking?!”
“Discussing service from Royal mail, should be called Royal Snail. They deliver everything late. I ordered from Amazon and I am so disappointed with amazon using there service, shame on you Amazon.”
“Do Not use their collection service, I'm currently off work with a broken leg and needed to send a parcel so i decided to use royal mail collection service. The collection was booked between 8.15 - 12.15 no show, at 7pm i got an email saying they won't be collecting my parcel and to rebook or get a refund. I won't be trusting this service again as i needed the parcel to be delivered the next day and not when they can be bothered to pick it up.
Not recommended”
“They are very good at losing peoples post, and their Tracking system is appalling compared to other couriers. They seem to forget that Joe Public is their business not big contracts with other companies.”
“avoid avoid avoid at all costs. 7 out of 10 items do NOT get marked as delivered. So you have to give refunds as you have no proof. postmen/women incompetent cant do job properly, disgrace..... you dont get the service for which you pay. NO customer service, only hope they get what they deserve a great drop in service-they dont deserve to be in business and do not deserve had working peoples money. time and again there are problem after problem. £12 for special next day delivery takes 5 days. parcel after parcel going missing. sort your business out and look after those thats keeping you in business.”
“NOT ENOUGH POSTAGE WAS PAID (WHEN IT WAS)
This week some of my customers have been receiving a grey card saying "Item underpaid - there's a fee to pay". These items are all LARGE LETTER 35x24x2cm 300 gr - they all pass through the Size Guide - RM is asking my customers to pay £3.50 (as if they were small parcels) to collect the items (when I've already paid £2.39 for each one of them). I'm 100% sure I've paid the correct amount - I send out 30+ items per day, 4500+ in 11 months - never had this kind of problems. I've been calling Business Customer Service since Tuesday and no one has been able to solve this yet nor to give me any explanations. My customers are obviously disappointed and I am embarrassed and disappointed as well. They are and might be leaving bad reviews and for an e commerce reviews are everything. Other than this I've been waisting so much time this week replying to all my customers, sending complains, making calls and yet no answer. I'd expect a decent service considering that I am paying Royal Mail £2k + each month in postage labels. This is so un professional and annoying.
PS. To stay on the safe side I've decided to ship all my large letter from my local post office instead of buying labels online - at least till someone will give me some answers. At my local post office all these items are labelled as LARGE LETTERS and I am paying for LARGE LETTERS.”
“Now Royal Mail have failed to deliver a fourth parcel to me. Furthermore, consistent with the previous practices, they left no card at my home to enable me to collect it from the post office where it has been left for collection. This company are consistent in supplying a truly dreadful service. Nevertheless they are an excellent advertisement for incompetence in employing personal who are unable to deliver to a correct address and lie about leaving leaving notifications when people are not in. Can only point out that currently this approach appears to be the norm and fits in with the practices and mood thriving in this country.”
“Absolutely useless. Third package in a row that I have had to call about. Either not bothering to deliver of just randomly delivering to the first house/hedge they see. Customer service shocking. Takes 30 mins to get through to someone who then tells you to ring back in the morning. Only way to get a parcel from Royal Mail is to physically wait by the van and insist it is handed over. Absolutely atrocious.”
“Thieves. You have thieves working in your company. I received an empty box, yes you heard me and empty box where my 150ml bottle of perfume should have been. And the joke was that it came in the box that had been too perfectly ripped and not a spill in sight or smell yet your company apologised for my item arriving this condition, what condition exactly?!?!?!?! This is disgusting behavior, that you would actually send me an empty box knowing fully well that it was stolen . Disgusting”
“Worst F-ing delivery service in the country!!!!!!!!
Once again Royal mail FAIL to deliver my parcel on time or at all for that matter. I never have an issue with Hermes, DHL, Amazon, Parcel force or DPD so why are Royal mail always a bloody thorn in my side???
Sort your S**T out Royal mail!!!!!!!!!”
“Taking weeks to get parcels to my customers, using 1st class delivery too! Tracking system is a complete joke, almost impossible to speak to anyone, complaint form is another complete joke. Never using them again, will much rather pay extra and UPS or DHL instead.”
“Useless
30 min wait on phone,
can't email them,
tons of garbage mail and no letters in it
Half the time 2nd class is just as quick
85p for a 1st class stamp is a liberty”
“Absolutly disgusting service from Royal Mail, a complaint that has been ongoing since February 2021 and is still ongoing.
The lack of communication from your company is awful, the way your staff deal with complaints is ridiculous and I am still waiting for a call back that has been promised time and time again. Today I was on hold for 30 minutes to get through to a call handler, I was then being transferred to a manager and surprise surprise the call is dropped. This is not the first time this has happened.
I have been more than fair given the circumstances, it is your fault that my ring has gone missing yet you are not coming back to me on how you will rectify the issue.”
“Ordered an item on a wednesday and paid £7 for Tracked 24 to ensure it arrived in plenty of time for the following sunday. I checked the tracking on Friday to see it had gone to the wrong Sorting office (5 miles away from the correct one) and would be forwarded immediately. It is now saturday 5pm and still no delivery and no update to the status. It is still 5 miles away. Thank you so much royal mail.”
“As a seller, I am losing money using RM24HR service. Many customers never receive their orders, or receive them days later. Royal Mail staff routinely and fraudulently scan mail as being delivered when it hasn't been, then they will deliver it days later. They do not allow complaints and there is no compensation for this service, even if items go missing.”
