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RSPCA Reviews

1.3 Rating 245 Reviews
7 %
of reviewers recommend RSPCA
1.3
Based on 245 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
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RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
RSPCA 1 star review on 4th January 2025
Anonymous
36
Anonymous
Anonymous  // 01/01/2019
I needed some advice from my RSPCA which I did feel at the time they could have helped me , they did help me by leading me down the right road , and hopefully I will get some outcome , the RSPCA work so hard because at the end of the day we all make mistakes because we are only human , but we would be lost without these rescue places it’s nice to know that there is somewhere to go when you need help , and they must see some horrendous things , I couldn’t do it , and I love all animals , My Sheffield branch is so helpful,. Respectful, and so friendly,.
Helpful Report
Posted 3 years ago
Gutted . Called 8pm about very sick young fox . Told someone would come out but never came for 16 hours . Had to call a wild like centre to come out instead. Unfortunatly the fox was to far gone to save. This animal.suffered so badly .Very tragic
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Posted 3 years ago
Your ceo is on £130,000 year I phoned to say young bird stuck in my workshop for 3 days tried everything and all I get is go on the website ! SHOCKING will never donate again.
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Posted 3 years ago
I called them to tell them my neighbour s cat had been knocked down on rd they came out looked at it and said it was ok 5years later permanent twisted leg left unattended joke
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Posted 3 years ago
Absolute joke of a service. Almost an hour hanging to be giving absolutely no help whatsoever for a young raven/ crow with a broke wing disgraceful.
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Posted 3 years ago
Over the years we at a allotment site in Sheffield have work we some great rspca inspector and some great helpful advice to a lot of allotment members 5 star but back in January this year 2021 we had the animal welfare and the rspca inspector visited the site where we got a number of tenants with different animals the sheffield animal welfare worked professional with good advice to the members but the rspca with there embarrassing behaviour rude and very disgusting the blonde women inspector was what can I say bad I think the rspca need to pull her in and put her right about law on animals any mayble send her for some customer service course she was a bully rude and common made by her about other cultures well didn't think this happen in 2021 not the 1960 any more please view how many donations and direct debit have been cancelled cause of her there about 25 plus menbers are getting in legal advice
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Posted 3 years ago
We had the HIGHEST EVER EXCELLENT!!! customer service ever. We lost our precious cat, that we found out the neighbor took from us and we began to search from the beginning to the end until we got him home. 'THANKS to the RSPCA support and commitment' to helps us find our baby cat. Thanks so much to Wacol RSPCA QLD Australia.
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Posted 3 years ago
Your are no help whats so ever never had such bad customer service phone call in my life!! My cat has been stuck up a tree for 24 hours and you had me on hold for 20 minutes and you ‘suggested putting a cat box at the bottom of the tree’ he is stuck up a 30ft tree, I have climbed up myself having no training in climbing ladders, I could seriously harm myself! You are no help at all and should be ashamed at runner such a terrible business! Get some to get my cat down and do your job!
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Posted 3 years ago
We have regularly been giving high value goods for resale to our local RSPCA shop at Weston super mare. There's a terrible attitude like they are doing us a favour by taking our goods. The last lot was probably £400 worth to them so a thank you would have been nice. Ended up taking it to pets at home where I was thanked for my support. I will be going there in future.
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Posted 3 years ago
Don’t trust RSPCA now after they promised to offer us towards my puppy’s heart operation, as we are on low income, even a little help, so on...bad service..go elsewhere such as Pdsa, Dog Trust, etc...!
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Posted 3 years ago
To me the RSPCA have always been the UK's number one charity. I thought of their inspectors as heroes. Recently I had to ask for their help. It's the first time (in the 40 years I've been alive) I've ever needed them. A stray cat (that had been visiting my home for food) through the catflap, had kittens, under my bed, in my lounge. I wanted to help the mother and her kittens. Unfortunately I'm disabled. I use a walking frame to walk. Plus I already have 3 cats, but I still wanted to help. I desperately needed help from the RSPCA in order to help them, but the RSPCA refused. They blamed Covid 19 for their inaction - and when I persisted they advised me to ask a neighbour to help and hung up...So for me the RSPCA have gone from heroes to zeros.
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Posted 4 years ago
Officer shouted at my wife to get a grip because she was telling officer how much parents were missing their baby young goose which he took away from parents reduced wife to tears. He should b e more understanding with the owner's stress at these sad times
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Posted 4 years ago
Rushed into hospital following a severe cerebral stroke. RSPCA attended hospital during COVID wanting me to sign my animals over. With two of the cats being senior with health issues (being treated by vet) and one cat being black I knew that signing them over would effectively sign their death warrants. They seized the animals and I have to go to Court to get them back when I am discharged. I promised when I took the cats on that I will never abandon them. So I will fight for their safe return. RSPCA has lost its way and needs to go after REAL cruelty cases.
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Posted 4 years ago
Quotes "As much as we would love to help every single animal which is reported to us, we simply don't have the resources to do so." Yet you can pay your CEO £200,000plus per year? Priorities..
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Posted 4 years ago
I had a Bulldog crossbreed, with the help of police they took me to court for owning 'pitbull type' banned breeds. They requested in court destruction for my dogs. They got it. I hate the lying RSPCA!
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Posted 4 years ago
They picked up my ferret around the corner from my house, lied about having him for days then wanted money for keeping him. When they returned him he was absolutely covered with ticks of all sizes. They need their own hutches inspected!
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Posted 4 years ago
Uncaring,unless it involves media kudos,Self appointed self policed ,unfit for purpose organisation who I wouldn't trust with the contents of a cat litter tray
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Posted 4 years ago
What went wrong?? Gosh I feel it would be a much shorter list if I spoke about what went right!! Which over the 12yrs i owned a rescue was nothing at all !! Hot line is manned by complete idiots who have absolutely no idea what it is like to deal with abuse in animals or the general public! No manners, no morals, no empathy and no support. Staff who pretend to have powers ie inspectors let that pretty uniform go to their heads and forget they have no powers over the public. I was verbally abused and physically assaulted by said inspector on my doorstep as I refused him entry to my property after he refused to show me ID , give me a name or even provide evidence he worked for the RSPCA as the van he turned up in was plain white. He attempted to force entry to the property to search for an animal I didnt even own or have access to , thankfully my squaddie husband was home and the inspector soon left when confronted by a man!! His conduct was reported as unbecoming but he was not dealt with and continued to operate within our area as though nothing had happened. The Facebook pages are also run like secret societies as this provides anonymity for those with a God complex and a keyboard. Slating smaller rescues across theUK who have proven track records of actually caring , showing compassion and helping animals when their own authenticity surrounding the nature of their business is questioned is usually how they deflect the heat, attacking owners of said rescues and verbally abusing them is also par for the course!! I wouldn't trust the RSPCA to care for a stuffed Teddy let alone a living animal!! Donations dont go to the animals either, they line the pockets of the board of directors - the ads you see on the TV are all lies, any animal that is going to cost a significant amount if money is destroyed under the guise of having some incurable medical condition ( black adult, unneutered male cats rarely survive in the RSPCA care as they are hard to rehome so they kill them) If you want to support animals find a small, local rescue , one who is dedicated to actually helping the animals , they are the ones who need and deserve support.
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Posted 4 years ago
Have called them 3 times over about 10 years to report animals in distress and they were not interested. The mental gymnastics they employ to fob callers off is astounding. They also engage in unlawful data collection and refuse to abide by the gdpr. Always begging for money, the CEO earns shedloads but apparently they don't have money to help animals. Unethical, uncaring, unprofessional.
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Posted 4 years ago
Institutionally xenophobic and they don't care about animals. I reported a dog that had been killed and dumped in woodlands. An obvious case of cruelty to be investigated - it may even have been someone's missing pet, could have been microchipped. Operator claimed it was probably a fox! As if i don't know what a dog looks like. Also reported it on RSPCA's social media and was trolled off the page by xenophobic RSPCA supporters who decided that based on my profile, I was not British! No one cared about the dog! Disgraceful conduct, RSPCA admin allowed the trolling to continue and blocked me! RSCPA also put pressure on Trustpilot to remove my factual review. I will NEVER donate to this disgusting outfit again. RIP little dog, sorry RSPCA didn't care about you. I care.
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Posted 4 years ago
RSPCA is rated 1.3 based on 245 reviews