Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

“terrible customer service, no one replied to my emails until after 4 weeks! stay away! pay the extra and be assured you are getting a legitimate watch and have a good experience.... this company is the worst!”

Helpful Report

Posted 4 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The Seiko watch I was sold stopped working after three months.!Creation Watches did not agree to a replacement or full refund. This is not acceptable position to leave the customer in”

Helpful Report

Posted 4 years ago

Dear Michael, We sincerely apologise for the inconvenience caused. As the watch is under Warranty, you can contact to any Registered Seiko Watch service centre, nearest to you. You can also send the watch back to us for repair. We always do best from our side to satisfy the customer. We have also sent email regarding this issue, pleases check. If you have any query contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“2 meses esperando, vamos a devolver el pago. No recomiendo pedir nada aquí”

Helpful Report

Posted 4 years ago

Dear Customer, We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. and email address that would have been associated with your Order. We will ensure that your issues are addressed. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fianlly after two weeks I received the refund. Thanks!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“My experience of returning a watch and waiting for refund seems to be very similar to others who are fighting for refund. I’m emailing back and forth with a person from customer service called Sally. Two weeks, over twenty emails sent and still no refund. Advice for others: avoid this unreliable company! Creation Watches kept the watch back as well as my money! Its a scam. I will keep posting reviews updating you all on my experience dealing with them. Hopefully it can warn other people from being scammed.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I ordered a watch 4 days ago, and after that, I asked for a cancellation order and refund. The order was not shipped yet. I am trying to contact the creationwatchs.com in order to cancel my order and be refunded without success. I have sent so far 10 emails asking, I left messages via Facebook chat, I tried to contact them via phone all the numbers they are on the website are not available. I had good feedback from a friend about your service but I am having a desperate experience so far. Hope this situation resolves quickly”

Helpful Report

Posted 4 years ago

Dear Michael, Sorry for any inconvenience caused. We have noted your request for order cancellation, will refund you soon. We do not have phone support,communicate via emails only. If you have any query please contact us on contact@creationwatches.com Best Regards,Sally

Posted 4 years ago

“I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. On our part we do everything possible to make the entire experience smooth. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. The returned package was yet to receive at our end which took a lot time. As soon as we received it, we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I've been waiting for this item for over a month, but I haven't received it yet. There is no reply to my email and I will get my money back by using some method.”

Helpful Report

Posted 4 years ago

Dear Ohchul, We have send your package with tracking number (LT108356816SG). You can track your package from below link: http://www.singpost.com/ We sincerely apologies for the inconvenience caused to you. Due to the CORONA-VIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Never received the watch, shipped to wrong country and now they are unresponsive”

Helpful Report

Posted 4 years ago

Dear Jag, Sorry for any inconvenience caused. We always try to give the best service to our customers. Due to the CORONAVIRUS situation some orders may be delayed in transit. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered a Tissot watch 2 goddamn months ago. I live in belgium and it appears customs seized it for being counterfeit. My last 3 emails have had zero response from creation watches. I advise anyone to look elsewhere. It is not worth your time.. In my case i received a letter stating i have the option to have it being destroyed or i might even be held accountable... I never experienced such bad customer service.. Be warned!”

Helpful Report

Posted 4 years ago

Dear Marvin, Sorry for any inconvenience caused. We always try to give the best service to our customers. We have refunded from our side, please check at your end. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I made two orders with you on the 5th of last month my goods arrived here in Denmark didnt hear anything from my post company , wrote a few emails to you , you said i had to get in touch with my post company , which i did, they say my goods are being held at customs (dont know why ?) so i called them (i mean , i had to do all the tracking aswell , not bloody cool , anyways ive just checked my post company, and it says my goods have bloody been returned to you , not good service at all ,after i get either my goods or money back (quickly,,) i will not be doing trade or recommending youre site to any of my freinds again like i have in the past 😠 VERY LAME CUSTOMER SERVCE”

Helpful Report

Posted 4 years ago

Dear Wezzy, We sincerely apologise for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, there is shortage of international air freight and constrained overseas postal/ courier services. As the delivery was unsuccessful, shipping team has sent the package back to us and we have refunded from our side. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Nunca me llego mi compra”

Helpful Report

Posted 4 years ago

Dear Mildred, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“They cheated us by giving papers in watch n broken watch sayng it is original n of combo box inside was broken”

Helpful Report

Posted 4 years ago

Dear Customer, We sincerely apologize for the inconvenience caused to you. We always try to give the best service to our customers. We hope for your kind understanding. Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Shocking company to buy from. Do not use. Terrible customer service. I waited 2 months and then to add insult to injury was asked to pay £18.27 customs charge when it says FREE POSTAGE.”

Helpful Report

Posted 4 years ago

Dear Jakki, As per our tracking system your shipment has arrived to your postal destination. Could you please check with your nearest local post office? As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We have no control over this. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Watch didn't arrive on time. Customer survice replies to their e-mail very slowly. Watch mechanisme is shaking inside and makes strange noise. You have to pay a custome fee on watch arrival. All return charges have to be covered by a customer. Do not reccomend to buy anything from this retailer. When you summarise the charges, then you will understand that it's much cheaper to buy the watch on a high street!”

Helpful Report

Posted 4 years ago

Dear Customer, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“the first time I feel cheated buying online. very bad experience. delay of 2 and a half months and I still do not receive the order. don't buy. when everything goes well there is no problem but as something happens ... it is shown that they do not have technical equipment. little communication. don't buy.”

Helpful Report

Posted 4 years ago

Dear Jesus, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Watch never turned up, creation refused to give refund despite acknowledging that somebody else somewhere else had signed for it.”

Helpful Report

Posted 4 years ago

“Ordered a watch on the 15th March and there has been no sign of it. Tracking number which was provided does not work. Charged for a product, which I have never received. Many attempts to get a refund all ignored. I suggest you avoid this company if you would like to actually receive your goods.”

Helpful Report

Posted 4 years ago

Dear Will, Sorry for any inconvenience caused. We always try to give the best service to our customers. We hope for your kind understanding.Please let us know your full name,order no. and email address that would have been associated with your Order? If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered a watch from CreationWatches, waited 2+ months and it still didnt come. They dont reply to my emails.”

Helpful Report

Posted 4 years ago

Dear Juric, We sincerely apologize for the inconvenience caused to you. Due to the continued global epidemic of COVID-19, the shortage of international air freight and constrained overseas postal/ courier services will result in delay of the shipment and delivery. Please believe the customer support team is working honestly. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Iown Reviews