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Rudkin & Herbert Reviews

4.9 Rating 162 Reviews
98 %
of reviewers recommend Rudkin & Herbert
4.9
Based on 162 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Phone:

0800 048 2320

Email:

info@rudkinandherbert.co.uk

Location:

80 Upperton RoadLeicester
Leicestershire
LE3 0HB

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Rudkin & Herbert 5 star review on 12th October 2024
Anonymous
Rudkin & Herbert 5 star review on 4th February 2024
Lynda And Bruce
Rudkin & Herbert 5 star review on 17th April 2018
Peter Of Thurmaston
Anonymous
Anonymous  // 01/01/2019
Really pleased with the performance of Rudkin & Herbert! We have had a new bathroom, from scratch, and the excellent service started with the initial phone call. I approached 5 companies and only 2 responded, R&H were the first. Ian came to see us to talk through our requirements and was very good. He listened (yes, listened) to us and made relevant sensible suggestions as to what might be good for us. He came up with several ideas that we hadn't thought of, or didn't know even existed. The quote arrived quickly and was very competitive. We asked for a reasonably high quality specification and that is what he quoted for. We visited the showroom and were shown a number of the things we were considering and were able to make more decisions there to firm up the quotation. A date was given for starting in just a few weeks time, and the guys turned up as promised. On site the craftsmen were excellent. All polite, hard working and conscientious. They met with various problems along the way, including personal injury, enforced redesign, return visits to correct minor errors and odd pipework! Throughout, they kept us informed and offered us the relevant decisions when needed. We never felt pressured but always in control. The job was completed on time and returned to site to complete the minor, niggling, snagging promptly. We have received credits off the final invoice for returned tiles and suchlike. Overall: * High quality service from the office and the craftsmen * Superb craftsmen on site * Superb quality installation * Good price We are very pleased with the outcome - heartily recommended!
Helpful Report
Posted 9 years ago
We were very pleased with the service we received from the start (quote stage) to the end (installation stage) and the staff members involved at separate stages were very polite and professional. Ian listened to our needs, talked us through the options of different boilers (their advantages & disadvantages, costs etc). In the quote the work was clearly broken down and presented well. As soon as I heard the positive comments from two local people who had used Rudkin & Herbert (R & H) I was left in no doubt as to who I would choose for my boiler installation. I was really impressed with the way the Engineer (Glenn) who came to do the installation worked. He was very methodical in the way he planned and approached the task, working in a tidy and efficient manner respecting the customers house and working with us and our needs. He would patiently explain in simple terms whatever query we had and what he would be doing. His attention to detail and the way the pipework has been laid out speaks for itself. His work rate was good even updating me when he was for example going for lunch breaks - that shows respect for the customer as he didn't need my permission. It also reflects on how R & H value their customers and the training they provide their staff. Even though Glenn was presented with challenges during the install, he didn't moan but found solutions and continued working efficiently. I personally couldn't thank him enough for making the installation as hassle free a process as possible. Time will be the judge but I hope by choosing R & H and having a good installer (Glenn), my Worcester Bosch boiler will give me a better return and less hassle for the next 10 to 15 years (or more!) compared to my previous boiler and installation which lasted me a disappointing 5 years and gave no end of problems. I would highly recommend R & H to friends and family and thank them all for a top class service.
Helpful Report
Posted 9 years ago
Rudkin & Herbert is rated 4.9 based on 162 reviews