Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

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“Communication was good about delivery date and progress, etc. Product was a quality items and exactly how it was advertised on the website. We are really pleased with our purchase and wouldn't hesitate to use The Rug Store again.”

Helpful Report

Posted 8 years ago

“Easy to navigate website. Confirmation of order received immediately and purchase arrived within 48 hours. Kept informed of progress throughout. Excellent service.”

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Posted 8 years ago

“Excellent communication from seller, product was well described and arrived in good condition. Excellent quick and efficient service.”

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Posted 8 years ago

“delivery date was held up for 5 weeks due to supplier . We were disappointed not to receive goods before Christmas but we were happy with quality of product .”

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Posted 8 years ago

“Great service - friendly communications and fast delivery. I love the rug! Thanks!”

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Posted 8 years ago

“Fast service good products would use again”

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Posted 8 years ago

“good quick service, was able to change order over phone, easy no problem.”

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Posted 8 years ago

“Good communications, good price and lovely rug”

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Posted 8 years ago

“Superb service 5*”

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Posted 8 years ago

“Excellent communication throughout. The rug arrived on time, well packaged and the rug is gorgeous and really good quality for the price. I will be ordering another rug soon from RugStore NE.”

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Posted 8 years ago

“Unfortunately our internet connection was very poor, non-existent to be exact due to the flooding caused by heavy rain fall. So I phoned to ask if the rug I wanted was in stock and could I place the order over the phone. Nothing was too much trouble as they processed payment over the phone and kept me updated by email which was not systems generated but personally by the gentleman with whom I had spoken. The rug arrived on the date specified, well wrapped and packaged. The rug itself is excellent and has surpassed expectations. Thank you for taking the time to read my review. Regards NB”

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Posted 9 years ago

“very good service, really nice rug”

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Posted 9 years ago

“Good pictures on the website. Easy to order. However, the delivery phase is not easy. Problem during the delivery and the 2 hours slot for the delivery received by sms was wrong, as rug already delivered to my neighbor when I reached home from work in the middle of the afternoon.”

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Posted 9 years ago

“Great value, prompt communications and fast delivery once the item was available. Recommended.”

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Posted 9 years ago

“Fantastic service. The rug is luxurious and just as advertised. Would highly recommend and a big thank you for delivering so quickly!”

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Posted 9 years ago

“Excellent service and quick delivery. Cascade rug is luxurious quality. Colour was not as expected but company agreed to exchange for a different shade. Would highly recommend this company.”

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Posted 9 years ago

“Purchase arrived very quickly and efficiently and the rug ordered is as luxurious as depicted online very pleased with the service and product.”

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Posted 9 years ago

“Kept me informed about availability and delivery. Absolutely no problems!”

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Posted 9 years ago

“Beautiful rug and quick service”

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Posted 9 years ago

“First time used very happy with the rug and the service Excellent delivery would recommend”

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Posted 9 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews