Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

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“Brilliant Service definitely recommend them.”

Helpful Report

Posted 9 years ago

“Excellent fast service, fantastic rug, good value for money, would recommend. many thanks.”

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Posted 9 years ago

“Ordered mon pm and was impressed rug arrived wed, despite me having an email saying it would be 7 days. Lovely rug, was bit apprehensive that it wouldn't look as good as in pic, &also it may look cheap as it was much cheaper than in the shops but was pleasantly surprised with quality and it looked the same as in pics. Great colours. Thanks for the amazing service.”

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Posted 9 years ago

“Very good price for a Sisal rug we order. Very impressed with the quality of the rug. With a rubber underlay it grips a hard floor really well. This is included with the price.”

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Posted 9 years ago

“Second time ordering from this company. Fabulous good quality rugs. Delivery excellent, 3 days from ordering rug was delivered and we live in N. Ireland. Cannot recommend highly enough.”

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Posted 9 years ago

“Great service. Very responsive. And good quality value for money”

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Posted 9 years ago

“Quick delivery Constant correspondence about order and delivery time Very polite delivery man”

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Posted 9 years ago

“Fast delivery, quality carpets, would highly recommend”

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Posted 9 years ago

“Product arrived earlier than expected and was exactly what I expected because of clear photos and description used online.”

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Posted 9 years ago

“I first tried to buy a rug from you last year but at the time you were out of stock of the rug I wanted. I was impressed though with how you tried with phone calls to help me. So this year I had no hesitation in coming back to you for a rug for my conservatory and I am very pleased with it. Your customer care and service are excellent and your prices are good. The delivery was quick too. A very good company to deal with.”

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Posted 9 years ago

“Very helpful at RugStore over the phone and order was dealt with efficiently and rug arrived quickly. Would definitely recommend them.”

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Posted 9 years ago

“Excellent product which was delivered in unbelievably quick time. Email updates kept me informed and delivery service was pro-active in anticipating delivery issues and offering easy opportunity to instruct driver remotely. Absolutely first class.”

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Posted 9 years ago

“Very good service. The reason I selected them initially was because their range of rugs, colours and sizes was illustrated fully on the Internet.”

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Posted 9 years ago

“Truly amazing rugs, speedy delivery. Carried all 3 rugs into my home. Excellent, will definitely recommend ... Mrs P Goulder”

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Posted 9 years ago

“You had the size I wanted - no-one else seemed to ! Good quality item, Reasonably priced, Delivered as and when stated. Well pleased !”

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Posted 9 years ago

“Hi Rugstore My name is Paul Miles & I recently ordered a rug from Rugstore. On taking delivery of the rug I found that I had ordered the wrong colour. SO. I immediately rang rugstore & spoke to a delightfull lady by the name of Alison, who just calmly told me there was no problem & promptly ordered me the rug in the right colour. Later that week Alison rang me to say that my exchange rug had arrived and when would I like it delivered, we agreed a date & that was that. May I just say that the service you provided after MY mistake was impeccable & the lady named Alison is a credit & a asset to your company. Again Many Thanks Paul Miles”

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Posted 9 years ago

“1st class customer service, would recommend. thanks rugstore ne.”

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Posted 9 years ago

“Smooth transaction and very good comminication from start of order through to delivery. Recommended. Will buy from again.”

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Posted 9 years ago

“Fantastic service from very helpful and knowledgeable staff.”

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Posted 9 years ago

“Good choice of rugs. Easy to order. Quick delivery. Fine quality rug.”

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Posted 9 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews