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Rugstore NE Reviews

4.9 Rating 2,754 Reviews
99 %
of reviewers recommend Rugstore NE
4.9
Based on 2,754 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

Write Your review

Anonymous
Anonymous  // 01/01/2019
I am going to use this company again, I ordered a large rug and am absolutely delighted with it and the delivery time was very good, I would recommend friends and family who need t
Helpful Report
Posted 11 years ago
The product was delivered on the agreed date and was properly packaged to avoid any damage. The item delivered matched the product that I purchased and I am very happy with the quality of the product.
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Posted 11 years ago
Good delivery time. Excellent quality for the price. Colour exactly as shown on line what more can you ask for.
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Posted 11 years ago
This is my 2nd and 3rd rug I've bought from Rugstorene and have been extremely satisfied with all three. They weren't the most expensive from their range but the quality was very good. The choice of rugs available is very good and there is something to suit everyone's taste and budget. It's the first place I would look when buying a rug.
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Posted 11 years ago
Ordered 2 rugs as couldn't decide, both arrived very quickly, both lovely but ended up choosing the one my partner preferred as it suited our room much better - so glad we had them at home to try! Returned the other one with no fuss and quickly credited for it. Great service, an actual person answered the phone and provided answers to my questions each time! Thank you Rugstore!
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Posted 11 years ago
Excellent service, fast delivery, and a beautiful rug, what more could I ask???
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Posted 11 years ago
Excellent quality rug at a great price. First class service with quick turn around. many thanks.
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Posted 11 years ago
I do like the rug very much but I did think that it was dark blue and black on your website so would not have got dirty quick
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Posted 11 years ago
service good quality rugs, good service
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Posted 11 years ago
Thank you for excellent service. All the staff at Rugstore NE were extremely helpful and I was kept informed from placing my order right through to delivery. I received a call on Friday to say my rugs had been despatched and would be with me the following Tuesday and they actually turned up a day earlier. Very pleased with everything and I would highly recommend Rugstore NE. Thanks everyone.
Helpful Report
Posted 11 years ago
Extremely good product and service. Was kept well informed as to status of the order; the goods arrived as notified and within a very short time of putting in the order. The rug is as described on website and of good quality. Overall, extremely satisfied with the transaction.
Helpful Report
Posted 11 years ago
Good immediate response confirming booking, then quickly followed by good delivery info. Carpet arrived on time and well wrapped. Only minor gripe is that the non-slip underlay for hard floor is not preventing hall runner from moving sideways where we step off the bottom stair!
Helpful Report
Posted 11 years ago
Lovely rug. Just as described. Very good price.
Helpful Report
Posted 11 years ago
I was a bit nervous about buying a rug online, it's the type of product I prefer to see and handle instore. But I need not have worried, the rug is perfect and exceeded my expectations. It is thicker and has a denser pile than I expected and feels very soft and luxurious underfoot. I was kept informed of the progress of my order and it was delivered right on time. The price was the best I could find for this pattern rug and free delivery was a lovely bonus, especially as I live on the Isle of Wight and so many businesses charge extra to delivery here. Rugstore NE will be the first place I look when I next need a rug, and I would certainly recommend them.
Helpful Report
Posted 11 years ago
Brilliant service and I'm so very pleased with my rug ...i ordered Sunday and delivered on the Friday . Will definitely recommend Rug Store
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Posted 11 years ago
rug arrived within 5 days, excellent quality and well packed
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Posted 11 years ago
Excellent prompt service, kept informed of progress of order and given details of delivery and tracking which made it easy to be sure someone was home . Rug is good quality - very pleased.
Helpful Report
Posted 11 years ago
As described and quick delivery. Happy with the purchase
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Posted 11 years ago
Good service and good delivery
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Posted 11 years ago
Very happy with the rug, I ordered one loved it then ordered another one and will be ordering the 3rd rug as soon as my conservatory room is decorated.
Helpful Report
Posted 11 years ago
Rugstore NE is rated 4.9 based on 2,754 reviews