RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Always excellent! Prompt response time and excellent shipping.”

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“Very good😀”

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“not quite sure exactly yet”

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“excellent, rep. was very helpful with my rug of interest. kind very professional. thanks, keith”

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“Very efficient and quite pleasant.”

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“The website is easy to navigate and the service during the shopping experience was prompt.”

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“Very Good, very good communication with Jody”

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“The service I received today from Karla was wonderful. I had barely finished typing my question and she had already responded. I also called and spoke with someone (forgot the name). She was extremely helpful also.”

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“I have never purchased such an expensive rug without seeing it first but I will let you know once I receive it.”

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“It's been great so far.”

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“Well ....I am still trying to figure out how I get my 10% coupon. Jody was helpful directing me to a survey about the website. I gave my opinion and submitted it. But I have yet to understand how I get this coupon. I love the fact that the rugs come with pads and that there is no tax or shipping fees. I just am trying to order with my 10% coupon.”

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“great, great”

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“Very good , so far”

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“I couldn't be happier with RugStudio. The pricing was great, and I received my rug promptly.”

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“My customer service experience today was great. Jody immediately responded and helped me with all my questions. I am a satisfied, repeat customer and will continue to purchase rugs from RugStudio, And will also recommend RugStudio to everyone I know. Thank you... Mrs. Terry L. Allen; Flat Rock, North Carolina”

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“It was completely satisfactory. The member of your sales staff we dealt with, Brittany - was very helpful and pleasant. She patiently helped us navigate through the computer catalogue and the computer generated order process, and made sure we ere able to apply the discount. The delivery schedule for our new rug was accurate, the rug was securely wrapped and arrived in good condition - I don't know how our experience could have been any better. If we order another rug, or our friends ask us for a source recommendation, it will be through your company (and, we hope, through Brittany). Very truly, Ann and Joe Grable”

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“Had a bit of trouble with navigating the web site....but I eventually got the hang of it. Was thrilled to find exactly what I wanted! Wish I had found this website earlier in my search!”

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“Quickest response by online chat.”

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“Great. Wish I could talk with someone regarding as to why my carpet does not stick to the upper side of the rug....It sticks to the floor, but not to my rug. Any information would be helpful. Thank you.”

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Hi Rosemary, we would love to talk to you about this issue. It sounds like maybe you don't have the right kind of pad under your rug. There are a lot of pads on the market and they perform a little differently. Please feel free to call us a 800-796-8890 and we can figure it out. Thank you!

“excellent as always”

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RugStudio is rated 4.9 based on 3,226 reviews