RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Rugs were as represented in the catalog. We are very pleased with the quality and the ahead of time delivery was nice.”

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“Excellent. And rugs arrived beautifully.”

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“Good. However, with the rug being shipped rolled, it has been on the floor for over a week (with matting underneath it) and I still see the "rolls" in it ... not flat yet. Is this normal?”

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Hi Elizabeth, Yes, machine made rugs can be the most stubborn when it comes to relaxing. However, the good news is that since this is an outdoor rug, a lot of people have found that putting it in the sun for an afternoon helps. Even getting it wet first is a help. Since it's a runner, hopefully that won't be too cumbersome. if you don't want to go that route, try reverse rolling it for a day or so. We have never seen one that didn't eventually lay flat. Have a great day!

“During the chat session my question was answered.”

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“it was very professional and helpful”

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“The rugs came when they said with perfectly cut mats for underneath. I love the color and the thickness. Very true to what I saw on line.”

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“This was my third purchase at Rug Studio. Their selection, quality and service are excellent. My rugs look beautiful in all the rooms and provide an enduring style to my decor. All the staff were supportive and very willing to help in my online purchase. I selected some options, made a list and then spoke with eyeballs on the rugs to give me an accurate color description. I learned that home computers and phones are not reliable for actual colors but the store staff are excellent resources who are more than willing and patient to help you make your purchase. I worked with Scott in San Antonio about rug thickness and quality and Fouad in Dallas about actual color. Both provided accurate information and were patient even though my purchase was just two small rugs though one of my prior purchases had been a unique antiquity repo that even today fools even the most experienced rug buyer. Brittany on the 800 line was particularly useful for additional information referrals. It's a great team to work with and I love all of my rugs! Spend some time looking, it will be worth your time in choices, quality and value. Mary J, Reno, Nevada”

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“Perfect. The product was exactly as represented, the price very competitive and the rug arrived swiftly. Thank you Rug Studio!”

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“This was very fast service and easy to order. It's exactly as described. Thank you.”

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“Quick and i had my information right away”

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“very helpful and prompt service”

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“good and excellent”

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“Very good. Carla was very helpful. This is my second time purchasing with Rugstudio.”

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“Very good! I chatted on line with someone and it was quick and easy.”

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“Excellent.”

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“I enjoyed the great pictures of the rugs while shopping. They were very clear and you could see the colors close up.”

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“I spoke with Karla. She was helpful, knowledgeable and very responsive. A real pleasure!”

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“Great service experience with Jody. Kind, responsive, and understanding. I really enjoy rugstudio.com. Have bought several high quality rugs from the site and have always been happy with both the product and the price.”

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“Absolutely fantastic and keeps you posted on delivery. Got a question? They will answer immediately.”

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“Brittany, the customer service representative was helpful and courteous. Will also add the site has a wide selection of rugs and related items available. It is easy to use and the company has chosen a solid variety of filters and sort.”

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RugStudio is rated 4.9 based on 3,226 reviews