RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality/sale purchase”

Helpful Report

“I was very happy to locate a particular rug that had recently been discontinued by the manufacturer. The most recent marked price matched that of a local store (before it was sold out), plus it went on sale while I was checking it out online. The online platform was seamless and allowed me to filter searches well. Delivery was also very fast.”

Helpful Report

“EXCELLENT!!”

Helpful Report

“Love it! Exactly as expected.”

Helpful Report

“I chatted with Kate. Kate was a great help!”

Helpful Report

“Very good experience”

Helpful Report

“Amazing site! Love the rugs and the quality of them. Customer service has been impeccable during the buying process. Looking forward to many more purchases from the Rug Studio. Thank you!”

Helpful Report

“The Rug Studio is easy to search and navigate around the site. The pictures of the rugs are very visual along with description. Customer service has been great during the whole buying process. Looking forward to many more future orders.”

Helpful Report

“The rug was much much lighter than the picture. I almost sent it back but I did get a 20% off so it was not so costly and decided to keep it. It's on the thin side and it still has ripples, meaning it's not laying completely flat. Would I ever purchase this again, no. I will keep for a while and look for a better brand.”

Helpful Report

“Love..Love.. Love it.”

Helpful Report

“always excellent !”

Helpful Report

“I would consider My experience with Rugstudio pretty average. I ordered my rug thinking it would take maximum 5 days to arrive as was in stock. My ordered didn’t arrived for 2 weeks which I didn’t think would take that long. I was also told over the phone that because my rug was so big a semi tuck would deliver it and if he wasn’t able to access my house I was to meet him to pick it up. Which is ridiculous as that is the whole point of delivery. Overall my delivery did work out fine and I received the rug in good condition and I did have good communication with Rugstudio. I would rate the rug a 5/10 as the pic on the website didn’t really capture the colors, it is a lot lighter than it looks.”

Helpful Report

“I love the free shipping. Always get my orders on or before date. Never a problem and easy to order online . Best place to shop for great deals”

Helpful Report

“good and prompt”

Helpful Report

“REALLY GREAT! Love Beth”

Helpful Report

“Very smooth transaction, thank you so much for a rug I love and a hassle free transaction”

Helpful Report

“Having problems with loops pulling out”

Helpful Report

“The quality of the rug surpassed my expectations. Very happy with the entire process and product. : )”

Helpful Report

“Fast delivery.”

Helpful Report

“Company kept me informed regarding my order and the rug was delivered as promised”

Helpful Report

RugStudio is rated 4.9 based on 3,226 reviews