RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“EXCELLENT”

Helpful Report

“I have been shopping for area rugs for my home. I need rugs for several rooms. RugStudio has offered the best customer service of anywhere I have looked (online or in person). I chatted with an agent named Karla on 12/19/18. She was able to find a rug I had seen in an online ad (amazingly quickly)! She also helped me with return policy information and pointing out some sample swatches are available. This is just great. It may still take me a while to decide on which rug to get though, RugStudio selection is endless. I wanted to mark this 5 stars, but couldn't make it work.”

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“Karla was very polite and offered several suggestions! She was prompt with her answers!”

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“It has been very easy to look for rugs AND the colors are much better than other websites !!!”

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“Bought an Oriental Weavers Richmond rug for my dining room and it arrived quickly and exactly as described on the site. Looks great, excellent quality. Decided to buy a small rug for the kitchen that matches and chatted on the site with a customer service rep, and though she didn't find any coupons for me, she was very helpful.”

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“very good”

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“Karla was quick to respond!”

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“I have been a loyal customer for many years. Rug Studio is my preferred vendor for residential rugs. Good service and customer support.”

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“Easy shopping and chat experience.”

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“I ordered a 2'x3' rug to see if I liked the colors, texture, softness before committing to a larger 9x12 rug. Great service & great price. Can't wait for the larger rug to arrive!”

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“Good service.”

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“I spoke with a representative named Karla via "chat". She was very prompt and helpful in answering my questions. I appreciated the assistance!”

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“I was looking for a rug at Tug Studio and the online person was supper helpful and efficient. I recommend if you need help to ask.”

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“Great!”

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“I love the selection of choices and all the information that is provided online about each rug. The customer service is exceptional and I love that chat is available for quick questions.”

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“excellect”

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“i chatted with the representative who gave me info on my item.”

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“When having difficulty completing the purchase of an area rug, the chat line operator, Karla, was response and helpful. Even tho I was in and out of the conversation as I tried different suggestions, she stayed with me and there was no "lag" in our conversation. Very much appreciated!”