RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Rug choices are very good.”

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“So appreciate the quick response! Super helpful in responding to the question I had :) Wonderful customer service!”

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“Quick chat help with my questions.”

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“I recently purchased a Loloi Pandora (PAN-05) rug. RugStudio had a good price compared to other websites I visited and they have a cashback Rakuten deal so I purchased from them. Within 24 hours, I received a call about delivery options and a potential shipping window, which aligned with the site information. Not long after, I received an advanced shipping notification that modified the date and improved it by over 30 days! A week later I received a notification that the rug had been shipped. It was delivered without issue, in perfect condition. I thoroughly enjoyed my experience and I am back on the site today to buy a different rug as I know that I will get top-notch service. I chatted with a representative online, Katie, who was very helpful as well so I wanted to give her a shout-out! This company clearly emphasizes good customer service and does a great job of communicating status updates and maximizing the customer experience. Thank you, RugStudio!”

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“It was a great experience and very helpful”

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“It was great! Beth answered all my questions and I am going to place an order to receive the additional 10% off”

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“the chat was very quick and the representative responded very quickly”

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“Costumer service was quick and helpful”

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“My experience was very good.”

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“online chat was helpful”

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“Veryry helpful”

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“Chat service is excellent.”

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“Great service and quality.”

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“Very friendly and helpful customer service”

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“My questions were answered quickly”

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“Excellent real time response through online chat. Team is extremely helpful.”

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“Great service, thank you!”

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“quick and easy”

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“Very nice, I was able to find the item I was interested in very quickly.”

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“Beth was helpful and attempted to find a way to save me money on my purchases. Would recommend Rug Studio to friends!”

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RugStudio is rated 4.9 based on 3,226 reviews