Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.49

4.5 Rating 2,415 Reviews

88 %

of reviewers recommend Rydale Clothing

Company Reviews

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Metrics

4.5

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 1 star review on 13th January 2025

Phil

Rydale Clothing 4 star review on 12th January 2025

Karen

Rydale Clothing 5 star review on 2nd January 2025

Diana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not reply to emails, clothes isn’t the sizes that you think example: size 12 is more like a size 10.”

Helpful Report

Posted 4 years ago

“The package got lost during the shipping, refund was immediately charged but the service is super bad. The customer care doesn't answer on time, you have to stalk them between the call center and the email and plus, before telling me the truth about the package, I had to wait over a month. I'm sorry, I usually do not write negative feedback and I've always bought things online without problems, but in this case I strongly recommend you to look for other serious websites.”

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Posted 5 years ago

“Unfortunately the mens trousers I ordered were far too big and I had to send them back. They were good quality though. I am however still awaiting a refund from the beginning of December”

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Posted 5 years ago

“Item missing from delivery. No refund. No forms in packaging to do return. Delivery took ages and was expensive. 2nd item damaged. No answer from customer care. Will never use them again.”

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Posted 5 years ago

“I ordered a christmas present on 6.12.19 which showed a transaction through my bank account. By 17.12 this had still not arrived, although I had an email from Hermes saying"Whoops there's been an error with your delivery". I rang Rydale and they couldn't have been more helpful, apologising and I have now recived another item via DHL. Hermes are incredibly unprofessional with their communication and I question where the first order went to?? I would give 5 stars to Rydale and none to Hermes! I would suggest you use DHL for your deliveries in future before this causes you to lose custom. The hoody is lovely!”

Helpful Report

Posted 5 years ago

“The delivery method of "Hermes" is utterly atrocious! I have the driver on cctv just walking up to the door not knocking just posting the note through the letter box, not once, not twice but three times(wasn't even a lady) ;), with zero information written on just that it was the 1st,2nd or 3rd attempt. Being a business owner myself I highly advise against any further affiliation with Hermes as their business practices are simply untrustworthy (cheaper is clearly not always better) I was told via email by Rydale that it was too bad and that I must just purchase again at the full price not the sale price it was originally purchased under...as you can imagine I did not take kindly to such a lack of customer service, this morning though I called Rydale and was connected to an agent (Mellissa) and must say she more than made up for the utter lack of professionalism via your other agents and resolved the matter in less than 5 minutes. As a whole I believe the fault to be solely with the Delivery means ie Hermes but as a business the responsibility lays with you Rydale to ensure you use trustworthy and reliable delivery methods...try DPD or ups etc”

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Posted 5 years ago

“Poor customer service. Took 4 attempts to get through, over an hour call time. Parcel lost in post, still not resolved. Customer service very rude. Got told management have more important things to do than look for my parcel!!”

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Posted 5 years ago

“Poor customer service Poor delivery service will not use this company again”

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Posted 5 years ago

“Bought for my daughter and she loves it this being a second purchase from this company great Christmas present thanks”

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Posted 5 years ago

“Fleece and t shirts ok for fit, medium. Brogue shoes size 8 way too tight on width. I have never had a problem with standard size 8, on-line or in shop. I felt postage should be refunded but no.”

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Posted 5 years ago

“Very happy with my things I ordered..fast delivery..I would definitely be ordering again soon”

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Posted 5 years ago

“Ordered easily and delivered within 3 days, nicely packaged and great value for money jacket enclosed. Will definitely use again. Really impressed. Thank you.”

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Posted 5 years ago

“With a new rescue dog and an incredibly went November I needed some sturdy Wellingtons and boots urgently. I ordered a pair of each. They were delivered promptly, beautifully packaged. They proved to be an excellent fit, very comfortable and warm and made ploughing around the wet fields a real pleasure. I took a chance on rydale and I'm glad I did,”

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Posted 5 years ago

“Quality of goods first class and ASAP delivery”

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Posted 5 years ago

“Moleskin trousers and striped top fit very well and top is so comfortable, good quality items.”

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Posted 5 years ago

“First time buyer from Rydale. Very pleased with products (2xfleeces and 1 gilet). Very good “true” fit and quality. Excellent value for money. Prompt delivery. Will be coming back again.... and again!”

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Posted 5 years ago

“Last week I made an order totalling around £400 however was rather concerned as I read various reviews, most of which were negative. Items arrived and I have to say, I have never been so impressed with such a reasonably prices clothes website. Every item was of such a high quality and even packed and presented very neatly (e.g. the shirts had a Rydale ribbon tied around them etc). The sizes are true, however the pair of jeans I ordered came up too small but that was the only item I will be returning. Usually with reasonably priced clothing outlets, you have to sometimes sacrifice the quality - however Rydale you 100% don't! Excellent clothing website, would highly recommend.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Seen trousers in shop but none my size. Seen on Internet fromrydale and ordered, delivery prompt and quality of trousers brilliant. Thanks rydale.”

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Posted 5 years ago

“I purchased a jacket. It came extremely quickly - well done re that aspect. The sizing was out in my opinion as a large was more like an XXL and I did view the sizing chart before order. I sent it back via the Parcels 2 Go suggestion by them but it cost me £5 to send it back after I followed the size/weight pricing guide on the website. I was then hit for extra charges as I was told I had under paid. Turned out it cost me £10 for something I don't have ☹️. Next time I will look to buy from online stores with free return. (Yeah ok schoolboy error but come on; its the world of online shopping)”

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Posted 5 years ago

Rydale Clothing is rated 4.5 based on 2,415 reviews