Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.49

4.5 Rating 2,415 Reviews

88 %

of reviewers recommend Rydale Clothing

Company Reviews

Questions

Metrics

4.5

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Rydale Clothing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rydale Clothing 1 star review on 13th January 2025

Phil

Rydale Clothing 4 star review on 12th January 2025

Karen

Rydale Clothing 5 star review on 2nd January 2025

Diana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company to anyone, I ordered a fleece gellitt size XL and received an XS I called and they told me they would send another one straight away and to give the XS to a charity, so a couple of days later the other one arrived and that was another XS so i called again and was told the same and I still have not received it so I called again and got the most ignorant female I have ever spoken to, she talked over me and would not listen to me and told me, "is going in the warehouse to see if they had my size was not there top priority at the moment" and we will be in touch as soon as we can. I first placed my order on the 12th November and still have not got what I ordered it's an absolute disgrace and the female needs sacking.”

Helpful Report

Posted 5 years ago

“ordered tweed shooting jacket,had to amend order due to web page not allowing,took three attempts kept getting cut off after 8 mins.waited three days after email said order being prepped,phoned three more timesjust to be told despatch had cancelled order,size no longer available,no email no call,will not be using these people again,total shambles.why tell people items available when clearly they arent.so much for sales.”

Helpful Report

Posted 5 years ago

“Had tulymore boots 18 days inside fallen apart ,offered 50% and cost of repairs for me to arrange .This is what customer services offered.refused”

Helpful Report

Posted 5 years ago

“Poor service ,customer services asked you to send photos of faulty then ignore you,Very bad products”

Helpful Report

Posted 5 years ago

“Ordered two pairs of men’s Wellington boots. Never seen such a strange shape boot! The calves are massive so much so they were very hard to walk in. Customer service advised to return the boots for refund but did not advise me that they would not refund the £13 postage. The picture does not show how massively big the calves are!!! There are lots of footwear companies that don’t charge for returns best to shop with them.”

Helpful Report

Posted 5 years ago

“These boots are a lovely fit for a slim calf. No gapping or flapping whilst walking. Great buy!”

Helpful Report

Posted 5 years ago

“Having to pay to return items even when you just want to exchange is ridiculous. Will not order again due to this outdated online system and returns policy.”

Helpful Report

Posted 5 years ago

“The delivery to Germany was pretty fast and the packaging makes you feel very excited about the things inside ;) The delivery tracking works as expected and helps a lot to plan ahead. I love that it's possible to pay with Paypal :) Side note: It seems that promotions (like 3 for 2) work in cart, but not in checkout anymore. Maybe there is some data source mistake :)”

Helpful Report

Posted 5 years ago

“Extremely happy with the shirts I ordered, it’s quality and prompt delivery”

Helpful Report

Posted 5 years ago

“What an atrocious way to treat a customer. • Allerton boots arrived late September. I was thrilled. This had taken 1 month. Saw Rydale at the Dunster Show, chose the boots (they didn’t have my size), Howarths were not going to be in stock, so chose ALLERTON. • Wore them once: 2 teeth fell out of the zip • Sent pics of damage to Melissa as requested 30.09.19 • 02.10.19 Melissa said she would send a return slip. • She arranged Friday, Oct. 4 – then cancel – failed to book the courier • She asked me for another day. I said Monday, Oct. 7th • She failed again and asked for another day. She said she had too many emails to read (!!??). Isn’t this her job? – to take orders etc. • I said Friday, Oct. 11th. • Finally, on Octo. 8th she sent the return slip • We were all here all day waiting on Octo. 11th. They never came (I called her at the end of the day, she said they would come up to 8pm at night.). They never came. • Sat. Oct. 12th, they never came. • Mon. Oct. 14th, finally came, claiming they had come before. • Anna/ Melissa had promised me that there was a pr of size 8 slim fit for me and that they would send them the minute the faulty ones were collected (NOT RECEIVED). They said, they were notified immediately upon collection and the next pr would eb sent out. • Anna now claims none of this was true, they were never notified and that there was not a pr for me • I called Anna yesterday to be told there are no more size 8s and none until the New Year. • Asked to speak to her supervisor – she is her supervisor. Oh dear. Asked to talk to you. No call yet received • Went on your website today and saw I could order a pr of size 8 slim fir Allerton. Called first. • Spoke to Lauren. She said the system was showing 1pr, she would go and look and call me back in 20mins. • 30mins later, no call. No call all day • Am email arrived later today, 221019. No boots etc. “You call us to get your money back” (no offer of calling me), a misspelled homophone (manner/manor) and unsigned. Can’t get much worse. Interesting way to nurture valuable clients and run a company.”

Helpful Report

Posted 5 years ago

“Sent the wrong size and I had to pay the delivery to send back”

Helpful Report

Posted 5 years ago

“Very nice jacket and fit the size, fast delivery”

Helpful Report

Posted 5 years ago

“Ordered several products from this company and they've all been excellent quality,have arrived swiftly and customer service over the phone was fantastic when i wanted to return something. Was refunded promptly... Thank you Rydale...will be back!”

Helpful Report

Posted 5 years ago

“Very disappointing boots not water proof would never buy again”

Helpful Report

Posted 5 years ago

“Items didn’t fit and no exchange service”

Helpful Report

Posted 5 years ago

“Great product great price. Arrived promptly.”

Helpful Report

Posted 5 years ago

“All my items fit well, look great, are well priced and arrived really quickly. The Tullymore boots are on the generous side and I could probably have done with a half size smaller -but nothing an extra insole won’t cure. I have to have a large size in half chaps/long riding boots due to ‘strong’ calf muscles but the regular option in these boots is more than adequate, even with good thick socks. I ordered a size bigger in the shirts than I usually do, but only because I have a fairly ample bust! Well done Rydale, you always deliver on price, quality and speed of service!”

Helpful Report

Posted 5 years ago

“Rydale took my money and never sent me the product I ordered. Instead, they sent me an inferior jacket of both the wrong kind and colour. When I complained, they told me to prove it was their mistake, which I did, and then they spent several weeks stalling. I was told to return the mistakenly-sent jacket and pay the postage out of my own pocket, which I foolishly did. By now, the jacket I originally ordered is not only out of stock, but Rydale HASN'T EVEN REFUNDED the money I already paid for it weeks ago. It is a complete shambles. I have been in a loop with their "support" for several weeks now, and all I can say is STAY. AWAY. Even the budget prices don't make up for headache you'll have with Rydale.”

Helpful Report

Posted 5 years ago

“Excellent delivery time, product as described”

Helpful Report

Posted 5 years ago

“perfect, arrived on time. thank you”

Helpful Report

Posted 5 years ago

Rydale Clothing is rated 4.5 based on 2,415 reviews