Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,935 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FITTERS…Angry little man accompanied by two others. No dust protection, no window sill protection. We put our own dust sheets over furniture. A senior bloke turned up and told them to use dust sheets. Rude, full of themselves. Rushed the job to get it finished. One window had a broken hinge which took weeks to sort out. We have broken/cracked window frames. They broke stuff. Damaged window sills! Little angry man said we should expect damage as the windows are heavy!! He didn’t like his work being criticised and we ended up toe to toe before he stormed off. Their office didn’t give a damn! We are still, 5 months on waiting for somebody to address our complaints. Nobody gives a monkeys in that company. They want your cash that’s all. Typical double glazing company from back in the day. Even the rep, John, a limp wristwd ponce from Yorkshire, promised the world then ignored our calls when he was proven to have lied!!! Both front and back doors were poorly fitted and had to be adjusted by yet another fitter. The barn door came without the window handle so we couldn’t use it for 6 weeks and that was only after we chased it many times to get the handle sorted. Worst company I have ever dealt with. DO NOT USE THESE PEOPLE, especially that angry little man with both ears pierced… and at his age too!!! SHOCKING!!!!!!! The management DO NOT GIVE A DAMN!! They are petrified to call and speak to actual customers now they have lined their pockets!!”

Helpful Report

Posted 1 year ago

“my windows and doors are excellent,the two fitters were so polite and cleaned all mess up,only thing i still havent received my fensa certificates ,but rate service as excellent”

Helpful Report

Posted 1 year ago

“Just like to say thank you and well done SafeStyle reported a fault on my door could not open it this was on Monday 28/3/23 the engineer came Tuesday at the time stated night before and repair was done in very quick time . Engineer was very professional and polite Safe Style should be very proud of him.”

Helpful Report

Posted 1 year ago

“I would give this zero stars if possible! I contacted Safestyle in January to report a faulty window in my soon to be new borns room. I was given a date 6 weeks later, to which I accepted and as I work shifts I booked this day as annual leave to accommodate. I got a phone call less than a week before the appointment to be told that due to sickness they would not be attending the appointment and gave me an appointment the following week which I told them was unsuitable. Even though I stated it was unsuitable it was booked anyway! I have been trying to contact Safestyle on several occasions getting the same response back, terrible customer service. They refused to give me an option of dates to work around and I refused to book another annual leave day. When I stated I was going to go to an external supplier that would accommodate me on a weekend of evening I was told that this would invalidate my warranty. But I am unsure how I can get my window fixed in time for my new arrival now! I have made several complaints which have not been taken seriously and have not been contacted regarding this. I would never use this company again.”

Helpful Report

Posted 1 year ago

“Absolute shocking !!! We’ve had all our windows and front door replaced. They’ve had to come back three times to change our door and it’s still not sealing properly, rang them several times and they aren’t interested. The quality of the windows are shocking and don’t close properly. I wish we had never gone with such a rubbish company. Absolutely disgusting from start to finish and would not recommend. Stay away and don’t go with these as the fitters they use are cowboys and the material they use are as cheap as chips !!! DONT USE!!!!!”

Helpful Report

Posted 1 year ago

“Scratches, not painted properly, poor customer service, no show on appointment to correct. Wish I'd read reviews before using this company”

Helpful Report

Posted 1 year ago

“Absolutely disgusting workmanship do not honour their guarantee I hove contacted this company twice a week since November 2021 to come a fix The broblem Managed Twice to get their installation men to look at the problem And they both agree the whole door needs replacing because of the leek If I manage to get in touch with a manager they assure me that they. Will mark It urgent but I have spoken to 15 different people I have all their names but They just fob me off . The leak caused my wood floor to expand leading To it having to be replace Do not use this company.”

Helpful Report

Posted 1 year ago

“We had are windows and doors fitted 11/01/23 still not finished drafts and faults .Damage to my furniture and still no one wants to put it right .”

Helpful Report

Posted 1 year ago

“I got my front composite door fitted on 6th December22. Door was not according to the design. Name of house was missing in glass of the door. I called customer services and they gave me date of 22 nd December someone wj come and change the glass. I was waiting whole day, no one came neither anyone call to apologise. In meanwhile we found out the door had hole so every time it rains water comes inside the porce. I called customer service and mention them about water. They promise their Warrington warehouse will call me with date to fix both problem. It’s 19th Feb and I am calling them every week and customer service giving me same excuse someone will call me to fix the door but until now I have not received any phone call or dates. Only person I could call is customer services they would not give name or number for anyone else that I could execalate my problem. Very unprofessional and very bad company. Please don’t waste your money with this company.”

Helpful Report

Posted 1 year ago

“I ordered windows Wednesday 8th February but due to unforeseen circumstances on Sunday 12th I canceled the windows I paid £2469 deposit but they have not refunded my deposit it states in their notice of your rights to cancel that you can cancel within 7 calendar days which I did. It took them 2 minutes to take my deposit but No refund yet”

Helpful Report

Posted 1 year ago

“Just talked to one of your call centre, who has just lost your company around £25000 worth of business. Was returning a call, not knowing which company had called, and when I said my wife has already talked to him, he was insistent of my name and details. I said don’t worry as my wife has already talked and he then proceeded to be rude and abusive. As I said he has just lost your company £25000 ish! What an idiot eh? Sure the MD would be chuffed with you! No loss for me. Goodbye!”

Helpful Report

Posted 1 year ago

“Reading the reviews from genuine customer, ive had a lucky escape there should be a law banning this cowbois, its ok to complain about this shower but why complain now you should have done your homework and give them a wide berth as that is exactly what i have done”

Helpful Report

Posted 1 year ago

“I called Safestyle for a quote for new windows. A salesman was sent out, and arrived on time. Seemed like a very nice chap. He was here for over two hours, (it's only a 4 bed house). He then fed all the info into his tablet and gave me a price of £20,000 (just over). I laughed. He then said, he could give me a discount of 30%, so it came down to just over £14,000. I laughed again. Then by sheer chance (as if) his "manager" called, and he was given the go ahead to give us another discount. The final price came out at £9,100, which still seems high. I told him I had another coming in, (true) and would let him know our decision. My decision was that I'm not going to do business with a company that can be this weird with their sales technique. If the price is £9k, quote me £9k. Frankly the whole experience was uncomfortable. And they've tried to call me 3 times since, I've not replied. Next time I will, and will be telling the bluntly to leave me alone.”

Helpful Report

Posted 1 year ago

“Original fit date April 2021. Date of review Feb 2023 Had problems on the day of installation (french doors & kitchen window installed), too many to mention, but ranged from getting locked in/locked out, poor finishing, damaged frame, ants coming in under frame, draughts etc etc. over the course of the 2 years we have had dozens of engineer visits, phone calls, emails etc. We have had 3 complete re-installations, after they confirmed that the first two were bodged. The surveyor mis-measured but instead of doing the right thing and owning up, the fitters hacked the frame down to fit the hole. The 2nd installation they did the same. After 3rd installation supposedly correct installation we are still left with gaps around the doors letting in draughts. We also have draughts coming in through and around the keyholes. There are other minor issues that don’t look like they will get resolved either. We have been consistently lied to throughout, and are still trying to get this resolved but engineer visits are about 8 week wait. Even more difficult when you have to request certain engineers do not return to your property! I got told the entire midlands area had just 2 engineers!! Customer service is non existent, we have a dedicated complaints handler who never gets back to you unless you chase things. Now moving forward with further action, as we have no other choice.”

Helpful Report

Posted 1 year ago

“Still waiting for repairs nearly 3 years about 10 cancellations. (No parts. No staff etc”

Helpful Report

Posted 1 year ago

“Had someone come and measure the windows, and speak about our options. The guy was friendly and took note of our opinions and what we had been looking for. HOWEVER, the following morning we received a phone call from one of the company's branches asking how we felt about it all, we told them we would be wanting to wait a little while to save some funds so that we wouldn't have to enter a 10-year contract. Upon saying this the guy huffed and hung up, throwing his toys out of the pram. Not even waiting to hear what else we wanted to say. Definitely the WORSE phone call I've had with a company”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY Contract number: 1512835 Had French doors fitted 4 months ago costing £2700. One quite literally fell off the hinges and the screws snapped in the frame. Weight of the door is too much for the hinge / screws. Called for help and no one will call me back or repair my door. Manager avoiding me and wont take my call or return it re my official complaint - (Michelle Marshall). Complaints policy says 72 hours for a response yet I am a week later and have heard nothing. Call centre have no authority to authorise the repair either and when I insisted they speak to the manager she advised she was 'too busy' and the adviser needs to 'get on with the call'. Called another company who came out and advised that the hinge failed and the 'stay bar' is intact therefore should be covered under warranty. AVOID”

Helpful Report

Posted 1 year ago

“I placed my order for windows and doors in july still waiting for the installation to be completed... window hinges damaged .... too much of draft from the windows.... doors 4 times delivered wrong doors and frames cowboy fitters who do more damage than repair.... worst decision to choose safe style.... my advice change your company name unsafe and no style... so furious try calling multiple times and all the answer I get is the manager will give me a call from the installation department but seems like they don't have any management as after a call every single day.... yet no call back from the manager from the installation department... how can you expect the house to warm up when the newly installed windows are soo drafty and with damaged hinges”

Helpful Report

Posted 1 year ago

“I had a man come out in November because all my windows in my bungalow and conservatory have blown, he had a look and because they were not bad on the day he came he got in touch with head office. They said they would need to come back again when they could see for themselves how bad they were. He told me to ring when they were bad and someone would come out straight away. I have rang twice since then and all i get is an answer machine and nobody gets back in touch with me. Very disappointed.”

Helpful Report

Posted 1 year ago

“Very pressured. Salesman was more interested in his window. It was a window for goodness sake. Salesman pressurised for £2k deposit. Took 8days to get deposit back. Went with local firm. Less than half and they never pushed us.Stay away from this firm.”

Helpful Report

Posted 1 year ago

Safestyle UK is rated 3.6 based on 1,935 reviews