Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,938 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous! Started off well, the Brighton office sent someone the same day I enquired. Katy arrives gives me all the usual 80’s double glazing spiel and we go through various pricing options until we’re half the initial price with all the discounts and the special “manager on the phone” discount BUT I had to take the deal there and then and pay £100 deposit. It seemed a good deal and I was guaranteed an install in four weeks - maybe even sooner! A week later the surveyor arrived and measured up, noted that Katy hadn’t put that I wanted a grey front door with white interior and white trim. He updates the order to reflect this. No extra charge. Nothing else is mentioned. Two weeks pass (I am now a week from my instal date) and get a call saying - oopsie Katy mismeasured the window and noted it down as single and not a bay window - three panes of glass. The price has now jumped up by £650! But because they’re so sorry, they’ll pay £300 but I need to pay £350. Oh and there’s no such thing as a “guaranteed install date” and I shouldn’t have been promised that. I’m absolutely fuming as I’ve turned down other companies offers - due to covid many companies have significant backlogs- up to 12 weeks in many cases, but not Safe Style! They have their own factory and can install in four weeks, maybe sooner (alarm bells should have rung here that she was just trying to get the sale!) Anyways, we are now 12 days since being informed, nobody has rung me back after I escalated the complaint. Katy did however ring me with a wishy washy apology “I was new!” and then blocked my phone number!!! I’ve just spoken to head office who have informed me no they can’t get a manager to call me to discuss the situation, no they can’t fit them next week and basically they’re perfectly happy for me to cancel my order. ABSOLUTELY UNACCEPTABLE! No professionalism and total COWBOYS! When I met Katy and heard the dreadful sales spiel I immediately thought of the series White Gold, and even told her so. Don’t use them, don’t bother, read the bad reviews on here - I wish I hadn’t bothered! Safestyle if you care order no is 1402808”

Helpful Report

Posted 4 years ago

“From our initial enquiry, right up to the fitting date for our new front door, everyone at safestyle was amazing. The staff go above and beyond to offer a caring and professional service. They were all Covid savvy and we felt safe on each visit. Paul our fitter was amazing and the result is a beautiful new door, which we are so pleased and excited about. We would not hesitate to recommend Safestyle, or indeed to use them again. Thank you”

Helpful Report

Posted 4 years ago

“safestyle fitters arrived at 08.00 to fit two windows over the conservatory, the scaffolding to protect both them and the conservatory roof was erected the previous day, it took only two hours to fit the windows, all finished and cleaned up by 10.00 good service and the windows look great.”

Helpful Report

Posted 4 years ago

“Excellent company from start to finish. Everyone courteous only took 45 minutes to fit front door would recommend to anyone”

Helpful Report

Posted 4 years ago

“Safe style did an amazing job,we had windows all round and 2 external and one internal door fitted. Their fitters and workmanship was first class and I’d recommend them to anybody.”

Helpful Report

Posted 4 years ago

“Professional from start to finish, very informative and honest, helpful guidance through the whole process. Very happy with the work done and would happily recommend To anyone. Well shall be using Safe Style again in the near future to complete our renovations. 😁”

Helpful Report

Posted 4 years ago

“Really happy with the windows fitted the fitters were very professional and got on with the work in hand We had issues with the patio door as we could not gain access to the front of the house but the fitters drove round to our rear alleyway which was very overgrown, but did not mean or complain, the price for our work was very competitive”

Helpful Report

Posted 4 years ago

“Fitters were very professional and helpful. The installation was quick and very efficient and the overall job was 5 star”

Helpful Report

Posted 4 years ago

“from the very first phone call to the call ensuring the work is to my satisfaction, i have been very happy with the service. My new back door has increased my feelings of safty, lets more light in and my home is secure. I would trust them again, and will recommend the service.”

Helpful Report

Posted 4 years ago

“Fantastic professionalism from start to finish! Very happy!”

Helpful Report

Posted 4 years ago

“Everything was done and completed on time and I couldn't complaint the fitter was more than helpful and left everything clean l was more than happy with the product thanks to safestyle”

Helpful Report

Posted 4 years ago

“Right from the start they were very helpful and not at all pushy the installers were brilliant and couldn’t do enough for us and we love the door that was fitted so thank you very much safe style keep up the good work”

Helpful Report

Posted 4 years ago

“We love our new windows and doors! Great quality and they look stunning! The surveyor was polite and adhered to the current COVID rules.. the fitting was ultra quick the team were great bunch who took pride in their work. They even went out of their way to get a new window ordered for the frame above the front door as the plastic never looked as good - I really appreciated this care as they could of just completed their works and left. We would recommend safestyle to anyone, the finance options are fantastic!”

Helpful Report

Posted 4 years ago

“Door fitted to garage. It looks great and is very secure. Well fitted. Efficient service form enquiry to fitting.”

Helpful Report

Posted 4 years ago

“Quality installation of our new front door. Fitter was personable and obeyed all Covid rules. Also fitted our own door knocker at our request without hesitation. Go Safestyle!!”

Safestyle UK 5 star review on 27th August 2020

Helpful Report

Posted 4 years ago

“Recommended, from the onset of sitting down and choosing what type of front door we wanted to the fitting of the excellent door it has been a refreshing and very enlightening experience, from the knowledgeable sales people to the excellent fitters. We are so pleased that we have now ordered front windows and expect the same quality of product and service that we have had from having a composite front door. Hats off to Safestyle may they continue to give such excellent service.”

Helpful Report

Posted 4 years ago

“I wanted to take time to thank you for a fantastic job! Your salesman listened to our request & delivered exactly what we were looking for at an excellent price. There was NO pushy sales pitch involved. All your staff adhered to Social Distancing & treated both my husband & I with the utmost respect from your Salesman, Engineer and Fitters. Not only did your staff meet our requests but they went above and beyond our expectations. I would highly recommend Safestyle especially to OAPs like ourselves. We will definately use you company in the future. Best wishes to you all.”

Helpful Report

Posted 4 years ago

“Generally satisfied as the fitting and completion was done to schedule but a little disappointed with the faulty hinges.”

Helpful Report

Posted 4 years ago

“Got french doors and windows fitted. From start to finish had a great service. Fitter was very tidy and nice guy”

Helpful Report

Posted 4 years ago

“Love our new windows and door, the sales rep worked with us to get exactly what we wanted within our budget. The fitting was quick and really high quality.”

Safestyle UK 5 star review on 26th August 2020

Helpful Report

Posted 4 years ago

Safestyle UK is rated 3.6 based on 1,938 reviews