Name: Safestyle UK
Rating: 3.62

“Asked for a quote but would only come if both me and my husband was there. I explained he would be in the house but working from home so doesn’t have time to listen to the jargon. We just want a quote and done ASAP but wouldn’t as wanted hubby there. Went somewhere local. Safestyle are sexist!!!!!”

Helpful Report

Posted 5 years ago

“hi i recently 22/03/19 had 7 windows exchanged by safe-style the 3 contracted out self employed guys that did the job left a lot to be desired they came 8am friday put dust sheets down that had lots of previous waste materiel from other jobs. They removed four frames by 1pm saying we will come back sat to finish the pointing & re-cladding/capping pvc on the inside frames then around 2-30pm they decided to stay back friday couple of hours to finish, the last couple of hours they just rushed things outside sealant in white looked awful i previously had brown due to dark brickwork looked much better.inside sealant not that good, when my wife asked why are you using soft broom to sweep debris off carpet we haven't got a vacuum, they never bothered to clean up outside garage roof had lots of foam old window sealant bits of brickwork tissue pieces of broken pvc etc on front garden we have coloured chippings they just trod waste coach-screws foam debris into the chippings it was a disgrace we got half a carrier bag of waste from garage roof & front garden.As i say a good product spoilt by poor workmanship to detail having been rushed the fitting should have been done over 2 days in my opinion looking at the rest of the outside pointing they used to much colour die in the cement never wiped under the window sills clean of surplus pointing a poor job by that team of so called fitters.By 5pm they were off i re[ported it to safe-style who said sorry we will send a maintenance engineer out on april 18th to repair the faults also change 3 brass handles on lounge window that should be chrome like the other handles. Overall a poor rushed job 5 out of 10 is to big an appraisal not a very happy bunny or customer, will not recommend them or use safe-style ever again they are one big con-merchant company ripping customers off with poor so called shoddy work and a overpriced product.We would have been wiser to have used a local double glazing company to supply & fit the windows in the circumstances.”

Helpful Report

Posted 5 years ago

“No customer service at all i have asked for spy hole on my door when the fitter came i was desapointed it was not there , he phone the company they tokd him to fitbthe spy hole will follow after oaid my money i kept calling them no interest of coming back to fit . When they take your mone u got it . I doubt they will come back to fix any thing if happened in the 10 years warrenty . Dont ever use them sny more . Elias skayem leicester .”

Helpful Report

Posted 5 years ago

“I ordered two doors, front door and patio doors costing over £4000. I came home expecting my new doors to look amazing(after all I had chosen a decent company or so I thought). They left the picture rail in place and fixed the plastic to it, the doors are not level, the plastic on the runner is to short, the front door was all marked and dirty, it looks second hand and they have not plaster around it. I phone customer service to be told by one lady I had to wait three weeks for someone to come out. I eventually got an appointment for 16 days time. A manège called me and said I have to wait that length off time. I said that they obviously don’t have the staff to meet the needs of their customers to be told I am just one customer. I was one important customer until they got my money. Now I am just one customer in a lie of many other customers that have paid a lot of money for a shabby job. I would not recommend Safestyle UK to my worst enemy let alone a friend.”

Helpful Report

Posted 5 years ago

“False claims by salesman. Stuck to a dodgey contract and hardly any cooling off period. Wouldnt rectify defects! Absolutely no customer service!!”

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Posted 5 years ago

“Had the misfortune of having my windows fitted yesterday. They left with all the windows dirty, taken the bays out but did not clean the area before they installed the new ones and the mastic well I think a 5 year old could have made a better job of it. The workman even left details of how much each of them had been paid for the work which was booked for 2 - 3 days and completed in 1!!! Called first thing today only to be told they cannot come out until next Tuesday 9th and when asked to speak to a manager again they may call me back between 4-6 today or may be tomorrow. Not good enough! I have paid a huge amount of money for these windows for a job not to be completed yesterday as promised. I was not at home yesterday to sign the paperwork to agree that I was happy with the work (which it clearly states has to be signed by myself) but today I have been told as my husband signed they have been paid so the fitters are not interested anymore even though they did not complete the works correctly. Bad finish, bad company and even worse Customer Service. I will not be recommending this company to anyone that I know.”

Helpful Report

Posted 5 years ago

“This company has gone Bankrupt several times under various trading names including Neo developments & Safe Glaze. I ordered windows with them and paid the cash deposit to be left out of pocket when they didn't turn up 4 weeks later when they were filed for bankruptcy again. Avoid them or you will be ripped off too.”

Helpful Report

Posted 5 years ago

“Got told on the phone get a free quote, won’t get pressured into paying right here right now, wanted to get a few quotes to compare etc, but as soon as I said I want to think about it as I’m been gifted this money, and it’s a lot of money to pay for windows and door, the sales man just got up and left, left himself straight out, and as I was asking do you get an email with the quote, he said no we don’t email you. And that was it, had no interest as I wasn’t prepared to make payment there and then! This is not a customer experience! And will not be recommending to family and friends especially in the job I work in because I deal with 100’s of customer on a day to day basis. Good bye!”

Helpful Report

Posted 5 years ago

“I would not and I repeat not recommend Safestyle UK to anyone. Had Windows and doors fitted last October and the mistakes are still on going and its the end of March, disgusting.”

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Posted 5 years ago

“It was like rogue traders. Fuy turned up, showed us puppy photos and talked about himself. He gave us a price of £3100 for a bew front door. We told him we had been quoted £1200 to £1800 by other companies and we wouldnt have gone higher that £2000. He rang his instulation team who had a space in our area on 4th April and if we book today it would be £1996. Booking is £100 to reserve slot. Cowboys! He then rang back his office when we refused to pay £100. The office guy said what really they dont want the discount? No we dont. We want a good company with one real price.”

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Posted 5 years ago

“Phoned Safestyle to arrange a quotation. Didn’t expect an inquisition regarding my marital status & insistence that my partner had to be present during the visit despite the fact I own my house outright. Astonishingly off-putting approach. Can only assume it’s to avoid the ‘I’ll need to talk to my husband before making a decision’ situation when they’re pushing the hard sell. Unsurprisingly, decided not to bother with them.”

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Posted 5 years ago

“So saw an advert on my Facebook page and thought I’d love to change our front door .... left my details and someone called me back tonight but because my husband will have an input he needs to be there ?! Ok you’d think but ........he works in Qatar, hhhmmm makes no difference it seems ha so Paul to get a door from safe style you have to spend £800 on a flight home 😂😂😂😂😂 whatever safestyle I’ll go somewhere else !”

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Posted 5 years ago

“I've just has windows fitted...and the fitting and finish is just appalling. ...have cancelled my cheque until all the issues are rectified....”

Helpful Report

Posted 5 years ago

“Great customer service don’t believe all the negative reviews”

Helpful Report

Posted 5 years ago

“I filled an online enquiry for a new front door. Was rung by an agent to make an appt, however they would only make an appt if my husband would be present. I explained that I do not need my husband present to buy a door as it’s 2019! Will not be buying from them.”

Helpful Report

Posted 5 years ago

“Would not buy from them. Person knocked on the door to see if we would be interested. Said we had no plans to change our windows but took leaflet just to finish the conversation. I have since had 6 phone calls, where I have told them we are not going to change our windows, had the last call today where I explained the same (and I was not rude) and he put the phone down on me mid conversation, which I thought was very rude, so if and when we are changing our windows, it certainly won't be with Safestyle...they must be very desperate for work to keep calling and not taking no for an answer...”

Helpful Report

Posted 5 years ago

“HD my windows and doors fitted very pleased from start to finish polite professional and courteous Really impressed with the finish happy to recommend First class Safestyle”

Helpful Report

Posted 5 years ago

“Terrible service, first salesman should be locked up - classic Watchdog fodder. Second salesman better, ultimately chose Safestyle for their financing. Surveyor was a day late, then we waited and waited and waited whilst the paperwork was "being checked". Turns out they need a second survey because the first one was poor. This has set the process back by at least a week. We were told we could buy some windows as supply only because they refused to partially fit the order even though it is their error. We were told by Customer Service that apparently this happens a lot and there were no managers to take an escalated call. Hopefully we'll get this completed one day. But would we recommend them? No, never. Do not use Safestyle, a joke of a company.”

Helpful Report

Posted 5 years ago

“Terrible service, first salesman should be locked up - classic Watchdog fodder. Second salesman better, ultimately chose Safestyle for their financing. Surveyor was a day late, then we waited and waited and waited whilst the paperwork was "being checked". Turns out they need a second survey because the first one was poor. This has set the process back by at least a week. We were told we could buy some windows as supply only because they refused to partially fit the order even though it is their error. We were told by Customer Service that apparently this happens a lot and there were no managers to take an escalated call. Hopefully we'll get this completed one day. But would we recommend them? No, never. Do not use Safestyle, a joke of a company.”

Helpful Report

Posted 5 years ago

“I had my windows fitted in 2017, the engineer made a mess n my sons bedroom window to the sill and the wall above the window is now cracked, I was charged well over the price of other companies and the patterned glass is on the outside of the window for some reason all the other windows and doors have it on the inside. Now they ring me every few months even though I've told them if I want them (which I don't) to do the remaining windows I'm quite capable of contacting them not vis verser. I would not use them again. Also the told me I needed to have toughned glass over the bed and the bathroom with a fire window in my sons bedroom. All extra expense”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Safestyle UK Reviews