Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They didn't make me happy.Too expensive.”

Helpful Report

Posted 6 years ago

“My mother who is 83 has had buildings and contents insurance with Saga for many years. I deal with her affairs by PoA. Yet again Saga have massively increased the premium this time by over 51% (from £257pa - £388.71 pa). On querying this with them they reduced the premium to £300 (no reason given - still an increment of 16.7%). This property is not in a high risk area for theft. flooding etc. I have been able to find alternative (similar cover) ranging from £121 - £198. These people are "ripping off" older generation and should be ashamed”

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Posted 6 years ago

“I'am satisfied ,I would like to use your insurance only, please do not raise the premium. My location is Barnoldswick BB186AL”

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(Car Insurance) - Posted 6 years ago

“Had car also home insurance with Saga for many years, after scrapping my car Saga said I owed £62.75 in cancellation & administration charges, I only renewed my insurance less than 3 months previous. never will I go with this company ever again.”

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Posted 6 years ago

“been with saga several years and carried on paying annual fee presuming i was being looked after and being loyal asked for a quote on a second car 'the total for both was unbelievable over 700 pounds .got very similar deal for 299 pounds, and my wife and i are both shareholders . not much loyalty from them then, no wonder their share price is rock bottom ;would cash them in now but would lose even more money.”

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Posted 6 years ago

“Had a quote then when I took out the insurence it was about £200 more than the quote Will defo change companies next year”

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(Car Insurance) - Posted 6 years ago

“Very pleased with the customer service on the and I received paper copy of my document.”

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(Home Insurance) - Posted 6 years ago

“Found it easy to join no problem with documents a lot cheaper than my previous insurer aviva recommend to anyone”

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(Car Insurance) - Posted 6 years ago

“A little expensive I think as they sound that they are their to help ..in advertising etc I'm 68 I think I could of done better price wise. But saga seem to be sound.”

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(Car Insurance) - Posted 6 years ago

“This happened in 2006/7. First time I have come across this review site so things may be different now. Had a burst pipe in kitchen that went unnoticed for several months as it was under kitchen units and vinolay. Base of very expensive hand made units were all damaged beyond repair. The assessor claimed the doors could be rehung on off the shelf carcasses in spite of four independent quality kitchen fitters and makers saying the doors were not a standard size and would overhang at the base. It took twelve months to finally resolve the situation after threating to go the ombudsman, and all this time we had trench across the kitchen floor where we had to dig it up to find the leak.”

Helpful Report

Posted 6 years ago

“Saga Home Insurance trade under the reputation of Saga, that trusted brand name for the greying over 50s generation ... that's me nowadays! We're mature and smarter, we're savvy shoppers, we believe in value for money. Ha, and don't they just know it. So the brochures look great, the bullet pointed benefits seemingly have most things covered, the website's slick ... all designed to get your valuable grey pound. But hey? What's this? Has anybody ever heard of the insurance companies they are actually just fronting up? I certainly hadn't when it came to make a claim. The first mention of the Insurance company came when their Loss Adjuster sent a 'rejection of claim' letter to me! Ah well, I'm a mature guy as Saga quite obviously know, I can take a 'knock on the chin' better than most, got enough grey pounds now to keep myself fed and watered. Thank heavens I've learned my lesson before any real life threatening calamity befell my family and I. Don't be fooled you good folk out there ... Saga are a mean-hearted business, just trying to make easy profits out of their brand strength from the Buildings insurance business .. AVOID”

Helpful Report

Posted 6 years ago

“eight phone calls to busy to answer 60 pounds extra on new quote without any changes”

Helpful Report

Posted 6 years ago

“It was quick and easy to sort out. By far the cheapest for the cover offered.”

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(Car Insurance) - Posted 6 years ago

“Having had my premium from my previous insurer increased by 40% at renewal time - no claims & no change of circumstances - started shopping around. Saga far & away the best cover for the price + “green card” insurance for motoring in Europe is included in the price. Difficult to beat.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Mid Term increase in policy due to change of address just a few weeks before renewal, SAGA adamant that administration few as still due even though I indicated I may move the policy, advisor whilst not rude was very short! therefore i am looking to now move my policy. I have insured vehicles now for almost 40 years and never had a claim, I ask myself do I benefit from my clean claims history? I fear not why should I be lumped in with all the others and averaged out to an insurance premium of £x when my claims history should be looked at providing an insurance premium of £Y.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Always read the small print or you could be in bother policy’s are flattering but deceiving if u need to claim”

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(Car Insurance) - Posted 6 years ago

“Gave me a good quote compared with other insurers.”

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(Car Insurance) - Posted 6 years ago

“Saga have been a good insurance provider to me in the, regrettably they price themselves out of the market on occasions.”

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(Car Insurance) - Posted 6 years ago

“Car insurance quote was very competitive. The service was as good or better than other insurance providers. I would definitely approach Saga in the future.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have had a number of insurance policies with direct line for the last ten years or so and never really had a problem with them. On the particular vehicle I changed to a Saga policy covered my main car and was the third reincarnation of exactly the same specification of vehicle. I have never had an insurance claim against any of my policies and it was only upon trying to renew my insurance this year that I was advised that my policy would significantly increase. whilst it appears that Direct Line always try and up a renewing policy I had usually been able to ring up and query the increase which had previously been dropped back down to something near the previous policy cost, not this time! I was forced to search out a new insurer which I did extremely easily and decided to use what I perceive as a reputable company, i.e.. Saga. Although they were not the cheapest they were competitive, covered everything that I had previously been covered for and were less than what I had paid previously and significantly below what Direct Line were trying to charge me for a renewal policy, no brainer! Apart from being 1 year older( late 50's) and intending to drive less annual mileage nothing else had changed, I queried why Direct Line were acting in this way but was met with total disregard, I took the view that if they didn't want my custom I would find a company that did!”

Helpful Report

(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,430 reviews