Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Right price and very straightforward .”

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Posted 5 years ago

“The only time I would be qualified to comment would be after a claim which is the time one really finds out how good a company is. As long as I don't have a claim all companies are effectively the same, just different prices.”

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(Car Insurance) - Posted 5 years ago

“Saga made it very easy to take out my car insurance”

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(Car Insurance) - Posted 5 years ago

“first class service”

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(Car Insurance) - Posted 6 years ago

“I cannot fault the good, fast, and reliable service”

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(Car Insurance) - Posted 6 years ago

“Quick and easy to get quotes”

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(Car Insurance) - Posted 6 years ago

“They insisted I make out a claim form even though I said I didn't want to make a claim, I ask for the name of the repairer that I would need to take my car to if I did make a claim so I could get a quote to see if it was worth claiming as I have a high excess, they wouldn't tell me. For a company that supposedly specialises in a service for older clients, they certainly are not very user friendly.”

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(Car Insurance) - Posted 6 years ago

“I have had excellent service with setting up my policy and any queries I had. I would recommend the service.”

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(Car Insurance) - Posted 6 years ago

“All appears good, Not had a claim so can not comment how good they are in that respect.”

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(Car Insurance) - Posted 6 years ago

“I have had no problems with Saga regarding my policy with them.”

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(Car Insurance) - Posted 6 years ago

“Saga car insurance is without doubt the worst of the worst car insurance companies. If it wasnt for the branded name, I would have thought they were a scam outfit. I had a very minor 'no fault' car bump (less than £150 to repair) and decided to report it - I wish I hadnt! I was treated like a criminal, accused of fraud, recieved 12+ phone calls, three letters, and had staff badgering me on the phone - asking the same quesitons over and over, when i couldnt quite recall the detail I was told I was lying. If the police treated criminals like this there would be a public outcry. The whole 'saga' must seem laughable to an outsider. Avoid like the plague!”

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Posted 6 years ago

“Fed up with saga. They increase their premiums by an exorbitant amount every year until you can stand the increases no more. Just tried to amend my car insurance policy and they wanted to charge me an admin fee of £25 and very nearly double my premium. The value of the car was comparable to my old car. No way! cancelled my policy and went on a comparison site. Much better deal. Goodbye saga!!”

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Posted 6 years ago

“Documents took an age to arrive, other than that excellent service.”

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(Car Insurance) - Posted 6 years ago

“I received a letter from Saga offering me quote on car insurance but after reading the reviews I will not be entering into any contract as the customer service side is disgusting. Thank you to all that gave honest and very helpful reviews.”

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Posted 6 years ago

“Overpriced and terrible service. This organisation claims to represent value for the over 50's.. they rarely do!”

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(Car Insurance) - Posted 6 years ago

“Will never buy from them again”

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(Car Insurance) - Posted 6 years ago

“Excellent value for money”

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(Car Insurance) - Posted 6 years ago

“Easy to set up the policy and cheaper than my previous provider”

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(Car Insurance) - Posted 6 years ago

“I had to cancel my insurance as my car was scrapped. I am a pensioner who lives on just my reduced married woman state pension and after I had cancelled my policy I had a letter saying that I owed £76.+ on my cancelled policy. I was not informed in our phone conversation that they would charge me a £50 policy cancellation fee and 26+ pounds for the legal protection. I rang and told them I was a pensioner and that this amounted to nearly a fifth of my monthly income, but the lady concerned said I was told at the time of taking out the policy that these charges would apply. It was a case of 'tough' Not only will I have to reduce my heating in the house now I will also have to reduce any payments I make to my grandchildren for christmas. Well done Saga. You are supposed to help the elderly not fleece them. I shall never use you again and will make sure all my pensioner friends don't touch you will a barge pole. Lets hope you and your staff never get old.”

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Posted 6 years ago

“Will have to see if the renewal price is not extreme like previous insurance companies I have used If so then it’s go compare again I guess”

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(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,430 reviews