Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does what it says on the label, good insurance”

Helpful Report

(Car Insurance) - Posted 4 years ago

“When I reached a certain age they refused even to give me a quote. Very bad form for a Company that professes to care for the elderly.”

Helpful Report

Posted 4 years ago

“Good customer services and quick response to customer request.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I fail to comprehend how many customers give 5 star reviews without even testing Saga when it comes to a renewal or a claim. Why do customers give high ratings just because Saga are very efficient at taking their money ? I have recently foolishly taken out a 3 year fixed price car insurance. The price is not actually fixed as they fail to mention in any literature or adverting that you pay a yearly administration fee. You have to pay this admin fee whether your circumstances change or not. My second problem is that when changing to a smaller car part way through the year I am loaded with a 15% rise in premiums. And no that does not include the £25 admin fee which I actually expected to pay so absolutely no problem with that to be fair to Saga. However what is not fair is that a smaller car costing £10,000 less than the car I traded in .. a smaller less powerful engine and 2,000 less miles a year !!! Third problem.... promised by customer service advisor her manager would ring within 24hrs. Now plus 48 hrs and counting. 4th problem... asked by customer relations advisor to contact them. Its now plus 24 hrs since obliging them with the information as asked. Bet you can guess if they have actually responded... a big fat no. They now ask me if I would like to take out house insurance. I now award them 5 stars for their audacity !!!”

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Posted 4 years ago

“Very good and reliable company.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Staff very helpfull and efficient”

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(Home Insurance) - Posted 4 years ago

“Not had to claim yet ! Ha ha , they have a magazine which they e mail you every month witch is quite interesting so I am happy with my car insurance no problems”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The service provided is very quick and efficient . Any claims are dealt with promptly specially When there are any false claims . Very pleased with the service”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I had storm damage with roof slates and water damage to the interior. Very efficient call handler, next morning insurance assessor, afternoon phone permission. From my initial phone call to completion of my claim 2 days. Very efficient.”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Avoid, terrible service.My windscreen was vandalised overnight whilst we were 250 miles away visiting my 93 yrs old mother in law for the 1st time in 3 months. SAGA gave me their ‘windscreen’ telephone number to ring, this got me through to Auto Windscreens Limited. My BMW is still under warranty so I required a BMW genuine manufactured/supplied replacement windscreen with ADAS for this I would have to pay an excess of approx £600 and wait 8 days for it to be supplied and fitted.No assistance for a replacement hire car or accommodation.If I knew this useless service would be experienced if my windscreen was smashed I would not have purchased this SAGA car insurance,avoid!”

Helpful Report

Posted 4 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Using what has become a cliché. They do what it says on the tin.”

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(Car Insurance) - Posted 4 years ago

“Home Emergency - Problem with leaking toilet cistern reported at 11am this morning. Excellent response, excellent communication by Edgetime and a very professional fix by DYNO. All done and dusted by 4pm. Brilliant! Thank you.”

Helpful Report

Posted 4 years ago

“Saga is theoretically aimed at the older generations. It attempts to give the impression its purpose is to be beneficial for the more seniors in society. As far as car insurance is concerned it is a non-starter. It was the most expensive by far of the many quotation obtained. It tries to sell this product for three years. If one succumbed the cost would be just over £900. Pathetic. No wonder the share price is in the doldrums. It is a similar experience with their cruises. I suspect they believe that the seniors will have sufficient funds to pay over the odds, most likely their mortgages have been repaid and their children have left home.”

Helpful Report

Posted 4 years ago

“Beware ! Saga will not deal with any claim you may be unfortunate enough to have to make. If you’ve just left a 5 star review for the ease of taking out a policy then keep your fingers crossed that you won’t have to claim. I did the 5 star review when I was renewing my policy with them in January and I opted for the 3 year no increase in price idea. If you’re reading reviews prior to taking out a policy then read on. Following 3 severe named storms I noticed some water ingress in my front room in the area of the chimney breast. Not an emergency but definitely something I felt was worth getting insurance involved with. So I started down the rabbit hole on the Saga website where I was pointed in the direction of Prestige Underwriting. I noticed they’re based in Northern Ireland which is where I’m also located so initially I thought great - we speak the same language in Norn Ireland!. Somebody called Diane took the details from me and advised me a company called Building Validation Solutions based in Bolton would be in touch with me as regards a surveyor calling with me. OK. As a retiree I have lots of time to check out companies online. All I will say as regards BVS is read the reviews . There are 29 or so on Yell.com and a few on Trustpilot - apparently an appalling company to have to deal with. So now I’m immediately concerned, an hour or so into my claim, about the prospects of having this dealt with in a manner satisfactory to me. Three weeks later and I’ve heard nothing. A couple of emails sent to a general enquiries @ email address the second of which was copied to one of Prestige management and the following day (the day after lockdown is implemented) BVS contact me to arrange a a surveyor to call with me. It appears Prestige didn’t inform BVS and then BVS want to send someone to my house for a non essential reason which by my interpretation of the law wBould be illegal never mind that as an older male the last thing I want is a stranger calling to my house in the midst of a public health emergency. Last week then I got a phone call from Pardeep claiming to be a surveyor appointed by BVS and that he was in the area and would call with me to inspect the damage. I queried wether this complied with lockdown rules but he assured me on the phone he knew that what had caused my problem was storm damage to the flashing resulting in water getting in. To quote “I see it all the time”. Pardeep duly arrived and took some photos with a telescopic pole and pretty quickly advised me my chimney was in poor repair. He didn’t anticipate there being grounds for an insurance claim.He did say the roof was generally in good repair. He was very reluctant subsequently to inspect the damage to the front room nor check out the attic where the ingress occurred. His job was done! He phoned me that evening to state there would be no claim -is he the broker?- stating that the storms had exposed an underlying problem with my chimney. I had him repeat this to me on 3 separate occasions during our conversation because for the life of me I have no idea how I would identify an underlying problem with any part of my premises unless of course that problem was exposed by storms and then I would hope insurance would come to the rescue. The next day I received an email from BVS stating there would be no claim- no evidence of storm damage - are they the broker?. As things stand I’ve heard nothing from Prestige who are the Underwriters. Saga whom I believed when I paid my premium would deal with this matter have sent me 1 letter from Dawna who claims to be part of the Claims Intervention Team who was” confident my claim was being dealt with effectively” - as usual no address or email, just an 0800 number.Wrong Dawna!. I should also add in an introductory letter from BVS they stated my insurance company was Fairmead. Who are they? There are lots of organisations and individuals involved in this but who is the only one who has spent any money ? ME ! Premium to Saga, repairs to my property and it doesn’t end there. In my mind for all intents and purposes my buildings and contents are uninsured and have been for the last year and a half. As soon as lockdown eases I’ll be straight into the town to get insurance from a more reputable company. Doubtless I’ll lose more money to Saga when I attempt to get some of my premium repaid -its in our terms and conditions! For Rachel or Damon here’s my policy no.992989242. Save you putting up the well worn email address for people who may have problems. Interesting to note also that BVS told me on 30th April there would be no claim. This is now 2nd June. Not a word from Saga!Beware ! Saga will not deal with any claim you may be unfortunate enough to have to make. If you’ve just left a 5 star review for the ease of taking out a policy then keep your fingers crossed that you won’t have to claim. I did the 5 star review when I was renewing my policy with them in January and I opted for the 3 year no increase in price idea. If you’re reading reviews prior to taking out a policy then read on. Following 3 severe named storms I noticed some water ingress in my front room in the area of the chimney breast. Not an emergency but definitely something I felt was worth getting insurance involved with. So I started down the rabbit hole on the Saga website where I was pointed in the direction of Prestige Underwriting. I noticed they’re based in Northern Ireland which is where I’m also located so initially I thought great - we speak the same language in Norn Ireland!. Somebody called Diane took the details from me and advised me a company called Building Validation Solutions based in Bolton would be in touch with me as regards a surveyor calling with me. OK. As a retiree I have lots of time to check out companies online. All I will say as regards BVS is read the reviews . There are 29 or so on Yell.com and a few on Trustpilot - apparently an appalling company to have to deal with. So now I’m immediately concerned, an hour or so into my claim, about the prospects of having this dealt with in a manner satisfactory to me. Three weeks later and I’ve heard nothing. A couple of emails sent to a general enquiries @ email address the second of which was copied to one of Prestige management and the following day (the day after lockdown is implemented) BVS contact me to arrange a a surveyor to call with me. It appears Prestige didn’t inform BVS and then BVS want to send someone to my house for a non essential reason which by my interpretation of the law wBould be illegal never mind that as an older male the last thing I want is a stranger calling to my house in the midst of a public health emergency. Last week then I got a phone call from Pardeep claiming to be a surveyor appointed by BVS and that he was in the area and would call with me to inspect the damage. I queried wether this complied with lockdown rules but he assured me on the phone he knew that what had caused my problem was storm damage to the flashing resulting in water getting in. To quote “I see it all the time”. Pardeep duly arrived and took some photos with a telescopic pole and pretty quickly advised me my chimney was in poor repair. He didn’t anticipate there being grounds for an insurance claim.He did say the roof was generally in good repair. He was very reluctant subsequently to inspect the damage to the front room nor check out the attic where the ingress occurred. His job was done! He phoned me that evening to state there would be no claim -is he the broker?- stating that the storms had exposed an underlying problem with my chimney. I had him repeat this to me on 3 separate occasions during our conversation because for the life of me I have no idea how I would identify an underlying problem with any part of my premises unless of course that problem was exposed by storms and then I would hope insurance would come to the rescue. The next day I received an email from BVS stating there would be no claim- no evidence of storm damage - are they the broker?. As things stand I’ve heard nothing from Prestige who are the Underwriters. Saga whom I believed when I paid my premium would deal with this matter have sent me 1 letter from Dawna who claims to be part of the Claims Intervention Team who was” confident my claim was being dealt with effectively” - as usual no address or email, just an 0800 number.Wrong Dawna!. I should also add in an introductory letter from BVS they stated my insurance company was Fairmead. Who are they? There are lots of organisations and individuals involved in this but who is the only one who has spent any money ? ME ! Premium to Saga, repairs to my property and it doesn’t end there. In my mind for all intents and purposes my buildings and contents are uninsured and have been for the last year and a half. As soon as lockdown eases I’ll be straight into the town to get insurance from a more reputable company. Doubtless I’ll lose more money to Saga when I attempt to get some of my premium repaid -its in our terms and conditions! For Rachel or Damon here’s my policy no.992989242. Save you putting up the well worn email address for people who may have problems. Interesting to note also that BVS told me on 30th April there would be no claim. This is now 2nd June. Not a word from Saga!”

Helpful Report

Posted 4 years ago

“Not satisfied with the insurance co as my accident claim was put in Jan & it has not been settled yet Every time i ring I get an answer saying third party hasn't got repaired done & they will let me know as soon as possible Surely it does not take that long ISaga could chase them up”

Helpful Report

(Car Insurance) - Posted 4 years ago

“We payed the balance of a cruise for 23rd August 2020. We then had a call the same day, to say the cruise was cancelled. `however, the payment of nearly £3000 went ahed. We were then told it would take 3 months for a refund. This meant we would need to take money form savings to pay for a non existent cruise. Then 3 months later have the money sitting in a credit card account. Are they using us as a form of interest free credit for themselves? Never again, totally dishonest company.”

Helpful Report

Posted 4 years ago

“Having been rejected by AXA for my car insurance and unable to speak to anybody at AXA I telephoned the SAGA (free) number and with the same details as given to AXA found the Insurance,slightly cheaper (£98) for the SAME cover BUT more importantly was assisted by a real Human Being on the line....who in fact took the trouble to phone me Back.... Human Beings....there are few of these about now ! Are there any at confused.com ?”

Helpful Report

Posted 4 years ago

“Saga car insurance is ok , the only thing that I find disappointing is that I have not had any reduction or refunds during lockdown . Only used my car twice in 9 weeks and I am sure a lot of people feel the same about this.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“all i wanted was to download my policy docs. tried several time. went on twitter to try sort out too 4 hours still no sorting of problem so don't use twitter. then telephoned followed their advice still no policy docs. phoned again at least this time supposed to be coming in the post. Sorry saga your a total waste of space. customer awful”

Helpful Report

Posted 4 years ago

Saga is rated 3.6 based on 1,430 reviews