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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why do saga charge 30 pounds to send me to Liverpool Victoria insurance when I can go direct .”

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Posted 2 years ago

“Upstairs flat had a leak that came into my bedroom, damaged ceiling decoration , mattress, bed, bedding. Rang saga insurance number as I need them to liase with my neighbours insurance company to make a claim. Saga refused to even take my details, refused to help in any way, cut me off. Appalling. What is the point of my insurance ? I have no bed to sleep on. I will never renew with Saga again.”

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Posted 2 years ago

“"One of the reasons I liked Saga was that, when you ring them, there's very little recorded chat before you get to speak to a real person. That has now changed. Even the CEO puts in his two pennyworth."”

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(Car Insurance) - Posted 2 years ago

“"Very good price year ending. Very poor price on renewal. As usual with insurers there is nothing for customer loyalty. So, disappointing. Car insurance market is a pain in the neck!!!"”

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(Car Insurance) - Posted 2 years ago

“"All is good with insurance and it give peace of mind to know it is in order."”

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(Car Insurance) - Posted 2 years ago

“"Good service "”

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(Car Insurance) - Posted 2 years ago

“"Clear and helpful with good advice efficient service "”

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(Car Insurance) - Posted 2 years ago

“bought a £200k house and a 10k car yet saga refused me when I wanted to pay monthly and the blamed it on experian...my rating with them is 976”

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Posted 2 years ago

“"Very good company and easy to deal with"”

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(Car Insurance) - Posted 2 years ago

“"Easily set up through Go Compare and best value I could find."”

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(Car Insurance) - Posted 2 years ago

“"You get what you want and its easy to purchase it."”

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(Home Insurance) - Posted 2 years ago

“"Easy to deal with, and saved me money, couldn't ask for more!"”

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(Car Insurance) - Posted 2 years ago

“"Been on Saga holidays many times - tney seem OK on Europena long stay holidays in winter. But on recnt trip to Canada we paid \u00a31500 each for seat upgrade - THEY DIDNT EVEN GET US 2 SEATS NEXT TO EACH OTHER - so maybe long haul is not their forte\r\ncompaned mabe a coiupe of months ago - still no resolution.\r\n\r\n "”

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(Car Insurance) - Posted 2 years ago

“"First time with Saga and so far all good, good rates, good comms, \ud83d\udc4d"”

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(Car Insurance) - Posted 2 years ago

“"Had a few issues regarding incorrect dates\/times, whilst trying to source documents too enable excess refund.\r\nsome earlier issues regarding a new staff member recording my motor incident, In fairness Saga apologised & forwarded a\r\ngift.\r\nI would use Saga again , without any hesitancy we are all capable of minor slip-ups, & I thought the way it was handled was \r\nvery professional."”

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(Car Insurance) - Posted 2 years ago

“"Pleasant and efficient service. I am staying!!!"”

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(Car Insurance) - Posted 2 years ago

“straightforward form filling. no headaches. Great price.”

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Posted 2 years ago

“call them as was having problems with the online taking my cash response time under 4 min still waiting on my docs tho”

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Posted 2 years ago

“Saga worst insurance company can not get through then get cut off countless emails asking to contact us. Had a car accident no fault of mine on 27 th of march 2022 still not repaired”

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Posted 2 years ago

“"The true worth of insurance is only revealed when you need to make a claim. Saga were brilliant and sorted it all for me. "”

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(Home Insurance) - Posted 2 years ago

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Saga is rated 3.6 based on 1,430 reviews