Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to make a claim a few years a go and Saga were very helpful. They totally understand the desire for people to want to talk to someone about things. Its not hard is it. Yes Sage were very good. Being old really does have some advantages it must be said. Thank you Saga”

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(Car Insurance) - Posted 5 years ago

“Customer service is excellant. Don't have to wait too long on phone to get through to advisor.”

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Posted 5 years ago

“Outstanding service and a lot of help”

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(Car Insurance) - Posted 5 years ago

“Pretty poor gave me several quotes that was baffleing.”

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Posted 5 years ago

“I am very happy with Saga, Not one problem throughout what I thought would be an ordeal but not, as smooth as could be Thank you Saga”

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Posted 5 years ago

“Everything went smoothly.”

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Posted 5 years ago

“I have had Saga car insurance for a number of years but their quote for 2019/20 was £100 more than another company. It seems that loyalty does not pay.”

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Posted 5 years ago

“Hassle free membership.”

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(Car Insurance) - Posted 5 years ago

“Hassle free membership.”

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(Car Insurance) - Posted 5 years ago

“Hassle free membership.”

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(Car Insurance) - Posted 5 years ago

“very helpful”

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Posted 5 years ago

“Not great because of the fees.”

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(Car Insurance) - Posted 5 years ago

“Just changed to Saga - I use Mailtrack so I can see when my emails are opened. Saga have taken at least 4 days to even open, and of course I then have to hope they respond quickly. Not acceptable to me.”

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Posted 5 years ago

“Just changed to Saga. Sent proof of no claims but they are not happy with the Wording from previous company and insist that it is resent. Talk about jobs worth. Taken two weeks as they are very slow to respond. Customer service dreadful.”

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Posted 5 years ago

“Application process was easy. Comprehensive documents sent on line & easy to print.”

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(Car Insurance) - Posted 5 years ago

“No response at this time”

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(Car Insurance) - Posted 5 years ago

“I had a accident and made a phone call to report the accident. I had a quick phone call the same day from saga asking a few questions, and that was it .My car went in for repair and garage phoned me about outcome, I waited for a while and had no response so I phoned and was asked questions that reply to me. The only time they have been quick in getting in touch is when they want money.”

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(Car Insurance) - Posted 5 years ago

“I believe that all knowledgeable people understand that with insurance companies all you can do is have faith and hope that they are true to there word . Talk and claims are cheap to make but the truth is that you never know if your provider is good or bad until you try to claim money from them . I believe that many are coerced on line to make favourable or helpful remarks about different companies or items, to lead others to buy or invest their money to the advantage of certain companies and institutions . I feel that I could only make a fair and accurate statement about an insurance company if I had actually made a claim from them .”

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(Car Insurance) - Posted 5 years ago

“Saga car insurance increases every year even though I've never claimed. Gone up from £230 to £260 this year. Went on a comparison site and got a Saga quote for £204. When they realised, the quote went "VOID", but got lots of cheaper quotes from reputable companies.”

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Posted 5 years ago

“Used this company for car insurance in the past. Excellent cover for great price. Love the fact that on renewal offer they inform you if you have been with them for a number of years you might get a better price shopping around!”

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Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews