Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought that this company was expensive.”

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(Car Insurance) - Posted 6 years ago

“I found saga insurance to be very professional were able to give any details I requested.”

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(Car Insurance) - Posted 6 years ago

“Nice and easy to insure my car”

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(Car Insurance) - Posted 6 years ago

“Had to cancel holiday after cancer diagnosis, Saga rejected my claim as I did not inform them of my first visit to the doctors which incidentally was not related to the cancer. Very disappointed and will not be renewing any policies with Saga. The travel insurance is underwritten by Cigna who you have to deal with regarding any claim. I have since found they have a lot of negative reviews.”

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Posted 6 years ago

“I have had reason to call Saga twice during the duration of my policy. Both times I have been met with unhelpful, argumentative staff. The initial price of the policy seemed reasonable, but beware! there are many hidden costs. I have just changed address, and my husband received a refund on his motor policy, as did my daughter - saga charged an additional £35, plus an admin fee of £25, or I could spend £50 admin fee canceling the policy. I certainly won't renew with Saga when the time comes, and would advise others to avoid like the plague! Thank goodness I've not needed to claim for anything!”

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Posted 6 years ago

“Best Company I have dealt with in a long time Car Insurance Brilliant Prices and not just for Old Duffers”

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(Car Insurance) - Posted 6 years ago

“THE 'CRUX' WILL COME IN FEBRUARY 2019 WHEN I GET THE RENEWAL NOTICE i.e. WILL THEY KEEP THE CHARGES MUCH THE SAME, OR, AS SOME INSURERS DO LOAD IT +++”

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(Car Insurance) - Posted 6 years ago

“Made just on claim for an accidently damaged wooden shed. Had to fight tooth and nail just to get them to accept the claim. Now they have offered to renew my house insurance at 60% increase to last years premium. They never reply”

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Posted 6 years ago

“Good service I would recommend them.”

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(Car Insurance) - Posted 6 years ago

“Ichosesagabecauseyourcoverwasexcellentandcheaperthantheotherinsurers”

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(Car Insurance) - Posted 6 years ago

“very easy to deal with everything explained. Very polite. I thought they would be expensive., but the price was very reasonable.”

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(Car Insurance) - Posted 6 years ago

“I got a good deal when taking out my SAGA car insurance policy for the 1st time - but when i changed my car to one in a lower insurance group (16 down to 10) I was quoted an extra £190 for the remaining 11 months cover - almost 50% on top of the cost of the original insurance! When I queried this I was simply told SAGA don't use the usual insurance groups - not at all satisfactory. in addition waiting times to get through to their call centre were too long”

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Posted 6 years ago

“Very happy with Saga except I keep getting post through my door trying to sell me other Saga products. Very annoying and it all goes to fill up my recycle bin!”

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(Car Insurance) - Posted 6 years ago

“Efficient polite staff. Clear details. Could not fault them. Would have stayed with Saga but due to adding my daughter as an additional driver who is too young for their cover I have changed provider.”

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(Car Insurance) - Posted 6 years ago

“after a few months I sold my car. But only got back £6 which I thought was very poor”

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(Car Insurance) - Posted 6 years ago

“For the first time in 50 years I was involved in a collision, Sarga were wonderful, helpful and kind, I really could not have had better support.”

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(Car Insurance) - Posted 6 years ago

“Published 2 days ago Terrible service from Saga Home Insurance and Saga Home Emergency I'm with Saga Home Insurance and Home Emergency & recently I had a terrible experience with Saga Home Emergency call out from Ron Law Heating of Southport. I was for two weeks without heating or hot water in spite of paying £24 to get the parts needed overnight. The first lots of parts took 4-5 days to be fitted and then Ron Law needed another part which took another 10 days to fit. Saga informed me that Ron Law heating was wrong to ask for payment of £24 and that Ron Law should have charged Saga for overnight delivery of parts. After 15 calls to Saga, Ron Law, Axa and other different companies I was put through whilst on the phone with over 10 hours of one company blaming the other & putting me through over the phone to another company that I've never heard of, and then referring me back to the original speaker after one hour. I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. concerned" and the call is cut off or I'm passed to another company, who in turn ask why am I ringing them? What is surprising is that Saga Customer Care do not think there's anything wrong with this approach?”

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Posted 6 years ago

“Trawled the internet for the best value for money and found Saga provided better coverage - had no problems changing the premium when changing my vehicle. Remains to be seen what I'm quoted on renewal.”

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(Car Insurance) - Posted 6 years ago

“Easy to deal with”

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(Car Insurance) - Posted 6 years ago

“Good price and very helpful staff on the phone.”

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(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,430 reviews