Name: Saga
Rating: 3.61

“Please be very careful when obtaining car insurance through Saga. We had been with Saga for a couple of years but when in November the latest renewal came through it had jumped in price drastically, so we decided not to renew as our old car simply wasn't worth it and we planned to upgrade the car in the next few months. We then spoke to an advisor on the phone who sold us a policy which we believed to be renewed automatically every 3 months unless cancelled by us without penalty. This seemed the perfect scenario as we didn't want to incur additional admin costs etc. which some less reputable companies charge. So, less than 3 months later we sold the car and informed Saga immediately. To our surprise a few days later a demand for over £80 landed on the doorstep claiming we owed this due to curtailment of the 12 months insurance. This is not what we were led to believe. However, we were told this was in the terms and conditions and of course can't prove otherwise. What makes matters worse is that the car was only worth £100 in part exchange value! I think it is disgraceful that a company like Saga who we always thought of as a company to treat older people with dignity and respect should lower themselves to such money grabbing exercise. I would not expect a company like Saga to deal with such underwriters and certainly will now never deal with Saga on any level, be it insurance, holidays or anything else ever again nor recommend.”

Helpful Report

Posted 7 years ago

“It is very important for potential Saga customers to realise that Saga are merely brokers and hand on the insurance to little known insurance companies who are immune to contact when there is a major issue. 10 weeks on I have been unable to resolve the buildings claim on my mother's property and am facing, according to Saga a further 4 weeks delay. I would like to post a favourable review for Saga but until this issue is resolved that is impossible.”

Helpful Report

Posted 7 years ago

“Expensive and VERY slow to pay out. They deliberately delay things and are deliberately evasive. The staff don't give a damn. They make it impossible to escalate. Once, I was on hold for a few minutes and then they just kicked the call back to the telephone answering service. Really, REALLY, avoid if you can. My wife has had a good experience with Aviva and that's who I'm using next.”

Helpful Report

Posted 7 years ago

“I have been a loyal and TROUBLE FREE customer of Saga for many years,car and house insurance.I must have had the mistaken impression that Saga was supposed to be a friend to the elderly but I am sorry to say how disappointed,appalled and disgusted Iam when I received my renewal notice for my car insurance. My current year cost £290,the renewal figure is £390,an increase of £107 (there has been no claims incidently),totally unacceptable.If they had said that they weren’t insuring people of my age (83) I would have thought no more about it but this increase is definitely out of order.I did complain on the phone,they reduced the quotation by a derisory amount,I am waiting shortly for my house insurance renewal,no doubt it will be the same.As I said previously that I thought that Saga was a friend to the elderly,thus the old cliche “Who needs enemies when you have friends like these? I have never in my life put pen to paper to complain like this but I feel so strongly about matter that I felt that I must let any future costomers to be careful.”

Helpful Report

Posted 7 years ago

“Had a water escape from a toilet at 0600 am, as we had Home Emergency Cover I called them for assistance. I was told, we don't have your policy number on file. I explained I had the certificate in front of me and it was still valid. The man o the phone said we are AXA and Saga have not given us your details so you will have to call them later. All this time I had a water escape which I couldn't stop. We called back at 0800 to be told Saga dont start until 0830. My wife stayed off work and called back at 0830 to be told Dynorod would call you within 2 hours. 7 hours later , yes 7 hours, Dynorod called to say they would be with us between 1200-1700, the next day! I quote from the policy booklet 'What is a home emergency? Put simply, for the purpose of the policy a home emergency is an event that happens suddenly and unexpectedly and needs IMMEDIATE action to a, prevent damage or further damage to your home or b make your home safe secure and inhabitable.' By 1630 today, we had heard nothing from AXA, Saga or Dynorod. I must say that at 6pm last night I called an emergency plumber at my own expense who attended within 30 minutes and had the job done an hour later. Just called Saga, who told me it was nothing to do with them, even though they sold me the Saga Home Emergency policy, and was AXAs problem. Apparently, Dynorod cancelled the job (nice of them). Would not now buy anything off Saga, they are a disgrace.”

Helpful Report

Posted 7 years ago

“Immediate payment was made to the company regarding a travel insurance policy. No record of policy sent to email or listed on Saga account. Have since returned home to discover they are trying to demand payment for the policy again as an overpayment, chasing up through email and physical post. Not impressed with the lack of organisation and administration the company has and would am seriously discouraged from using them in future.”

Helpful Report

Posted 7 years ago

“My mother who is 83 has had buildings and contents insurance with Saga for many years. I deal with her affairs by PoA. Yet again Saga have massively increased the premium this time by over 51% (from £257pa - £388.71 pa). On querying this with them they reduced the premium to £300 (no reason given - still an increment of 16.7%). This property is not in a high risk area for theft. flooding etc. I have been able to find alternative (similar cover) ranging from £121 - £198. These people are "ripping off" older generation and should be ashamed”

Helpful Report

Posted 7 years ago

“Had car also home insurance with Saga for many years, after scrapping my car Saga said I owed £62.75 in cancellation & administration charges, I only renewed my insurance less than 3 months previous. never will I go with this company ever again.”

Helpful Report

Posted 7 years ago

“been with saga several years and carried on paying annual fee presuming i was being looked after and being loyal asked for a quote on a second car 'the total for both was unbelievable over 700 pounds .got very similar deal for 299 pounds, and my wife and i are both shareholders . not much loyalty from them then, no wonder their share price is rock bottom ;would cash them in now but would lose even more money.”

Helpful Report

Posted 7 years ago

“This happened in 2006/7. First time I have come across this review site so things may be different now. Had a burst pipe in kitchen that went unnoticed for several months as it was under kitchen units and vinolay. Base of very expensive hand made units were all damaged beyond repair. The assessor claimed the doors could be rehung on off the shelf carcasses in spite of four independent quality kitchen fitters and makers saying the doors were not a standard size and would overhang at the base. It took twelve months to finally resolve the situation after threating to go the ombudsman, and all this time we had trench across the kitchen floor where we had to dig it up to find the leak.”

Helpful Report

Posted 7 years ago

“Saga Home Insurance trade under the reputation of Saga, that trusted brand name for the greying over 50s generation ... that's me nowadays! We're mature and smarter, we're savvy shoppers, we believe in value for money. Ha, and don't they just know it. So the brochures look great, the bullet pointed benefits seemingly have most things covered, the website's slick ... all designed to get your valuable grey pound. But hey? What's this? Has anybody ever heard of the insurance companies they are actually just fronting up? I certainly hadn't when it came to make a claim. The first mention of the Insurance company came when their Loss Adjuster sent a 'rejection of claim' letter to me! Ah well, I'm a mature guy as Saga quite obviously know, I can take a 'knock on the chin' better than most, got enough grey pounds now to keep myself fed and watered. Thank heavens I've learned my lesson before any real life threatening calamity befell my family and I. Don't be fooled you good folk out there ... Saga are a mean-hearted business, just trying to make easy profits out of their brand strength from the Buildings insurance business .. AVOID”

Helpful Report

Posted 7 years ago

“eight phone calls to busy to answer 60 pounds extra on new quote without any changes”

Helpful Report

Posted 7 years ago

“Saga use AXA as claims underwriters. The service I have received from them is very poor. My claim for a vandalised door mirror is still unresolved after more than two months. If you do not agree to using one of their ‘approved’ repairers they are not interested in reimbursement. In my case I needed the mirror to be replaced as soon as possible and my local main dealership were excellent in replacing the mirror within days. I will try to avoid any company who use AXA in future. Another reviewer wrote that Saga are not the lowest cost but quality does not come cheap. I would say in this case poor quality does not come cheap.”

Helpful Report

Posted 7 years ago

“Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the services and thus they are unable to assist. Third party turns out to be none other than the AA and they turned out to be just as devious as SAGA and started delaying tactics then sending their inspector 10 months later, to be told the emergency leak was to be paid for. Now SAGA, have played a cunning ploy. The same home home emergency policy can only be taken in conjunction with a SAGA home insurance policy. Double slam dunk by SAGA. Thank you SAGA, thank you for robbing elderly customers of their hard earned income and delivering ZILCH.”

Helpful Report

Posted 7 years ago

“Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the services and thus they are unable to assist. Third party turns out to be none other than the AA and they turned out to be just as devious as SAGA and started delaying tactics then sending their inspector 10 months later, to be told the emergency leak was to be paid for. Now SAGA, have played a cunning ploy. The same home home emergency policy can only be taken in conjunction with a SAGA home insurance policy. Double slam dunk by SAGA. Thank you SAGA, thank you for robbing elderly customers of their hard earned income and delivering ZILCH.”

Helpful Report

Posted 7 years ago

“no roofing cover with my policy after a £60.00 increase in 2years”

Helpful Report

Posted 7 years ago

“Still not sorted out after 3 month passed from pillar to post terrible company”

Helpful Report

Posted 7 years ago

“Rubish not provide info when requested kept quoting data protection act to cover their ass9”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Unless there are two totally different companies trading as SAGA, then you should look long & hard at SAGA and think before taking any insurance out with them. They are only agents and although work hand in Glove with the insurance companies they pass all responsibility and basically shaft the customer when assistance is needed. as below explains; . After many years with SAGA. I like so many reviews here found them to be good for price. Alas that should raise several warning bells. as after many (over 11) claim free years (40 years driving) the following happened. I experienced a incident last year where a van caused a crash for cash incident. No damage to me but presented a many thousand £ claim. And despite my first reporting to Police and fully detailing matter to SAGA. (but not making any claim as the 30mm paint chip to my N/S bumper corner/edge was not worth claiming & marking record for) Providing police report and all letters to & from, and also to their insurers AXA Insurance LTD (SAGA are only agents they don't insure you) they increased my insurance by over 50% (£100+) and reduced my NCB this despite it being totally claim free & 11years protected. Which I paid extra to protect NCB. Now left saga and they have left the penalty to file. and despite many many requests they wont correct file blaming Axa Insurance & they in turn passing the proverbial bat back to SAGA. leaving the scammer richer by thousands & me penalized by marked NCB file Although I never made any claim on the policy, they still increased.and marked NCB file. Beware when insuring with saga !!! .Avoid SAGA and AXA Insurance. . I bet they won't publish this review.”

Helpful Report

Posted 7 years ago

“After many years with saga treated appallingly After many years with SAGA. I like so many reviews here found them to be good for price. Alas that should raise several warning bells. as after many (over 11) claim free years (40 years driving) the following happened. I experienced a incident last year where a van caused a crash for cash incident. No damage to me but presented a many thousand £ claim. And despite my first reporting to Police and fully detailing matter to SAGA. (but not making any claim as the 30mm paint chip to my N/S bumper corner/edge was not worth claiming & marking record for) Providing police report and all letters to & from, and also to their insurers AXA Insurance LTD (SAGA are only agents they don't insure you) they increased my insurance by over 50% (£100+) and reduced my NCB this despite it being totally claim free & 11years protected. Which I paid extra to protect NCB. Now left saga and they have left the penalty to file. and despite many many requests they wont correct file blaming Axa Insurance & they in turn passing the proverbial bat back to SAGA. leaving the scammer richer by thousands & me penalized by marked NCB file Although I never made any claim on the policy, they still increased.and marked NCB file. Beware when insuring with saga !!! .Avoid SAGA and AXA Insurance. . I bet they won't publish this review.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Saga Reviews