Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor response to a claim after a car reversed into my vehicle after I had parked it. The claim took over 9 months to resolve. If I didn't phone the company up, about once every month, nothing seemed to be done.”

Helpful Report

Posted 4 years ago

“I am very happy with the way I have been treated and the service they have provided.”

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(Car Insurance) - Posted 4 years ago

“Further to my last comments earlier in the reviews. My new insurance company never wavered the access charge of £89. 73 which they put on my new policy after Saga had stated I had made a claim which Saga later stated in writing that it was a fault of theirs and I had not made a claim. And I am still waiting for the £30 compensation to arrive perhaps it will.”

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Posted 4 years ago

“I had a broken window from a burglary. The glaziers used by Saga have messed me around. They cancelled two appointments without warning. Over two weeks later and still no window. How difficult can it be to fit a small piece of glass? Saga has not been much help in getting a speedy resolution to a small job. I dread to think what would happen if I had a really serious problem. I should have used a local glazier. Will be thinking carefully about renewal.”

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Posted 4 years ago

“I found a cheaper policy elsewhere. I informed saga of this hoping that they would reduce my monthly payments. They flatly refused so I changed to the cheaper insurance”

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(Car Insurance) - Posted 4 years ago

“Saga was very professional and very helpful and sort my claim out very promptly and pay the Vehicle value out”

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(Car Insurance) - Posted 4 years ago

“I have not had reason to make use of the services but I'm optimistic that if I should need to then I will not be dissappointed.”

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(Car Insurance) - Posted 4 years ago

“I had a crack in the windscreen. They palmed me off to auto windscreen who told me I’d have to wait a week to get it done. They then brought the wrong windscreen TWO hours late. Several long phone calls later they have said I’ll have to wait a further TWO WEEKS to have it replaced. Shocking, shocking service.”

Helpful Report

Posted 4 years ago

“A further update to my comments made earlier in this forum/Reviews, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need. All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a company that is supposed to cater for the elderly”

Helpful Report

Posted 4 years ago

“Saga A further update to my comments made earlier in this Review/forum, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need. All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a insurance company that supposed to cater for the elderly”

Helpful Report

Posted 4 years ago

“worst company i have ever used for insurance and now vharging me £50 cancelation fee do not use sag”

Helpful Report

Posted 4 years ago

“I have had nothing but trouble with Saga home insurance. The service used to be so good... I usually write good reviews but not this time. I was pushed from pillar to post re underwriters etc and eventually Insurance was agreed. I was told the money would be in my account within 2 days. So I went ahead and paid over for my claim. I’ve had a call informing me that Saga is not covering this, the small print was very ambiguous and they now say that the money would be in my account ‘pending authorisation’. I would have not gone ahead with the claim if I’d have known this earlier. Saga, I am disgusted with you service.”

Helpful Report

Posted 4 years ago

“I had a problem with a builder and you basically weren’t interested in helping me ,you made an excuse stating that my original building work was in excess of what you cover even though I only wanted to claim a small percentage against the builder”

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Posted 4 years ago

“Phoned Saga to tell them I was changing my car which was on an 8 week deliveryand asked for quote on new car, which they gave me. In the meantime my old car came up for renewal, so I renewed that insurance and told them my new car would be ready in about 2 weeks and could they again confirm quote for the new car,which again they did. When I collected my new car and asked them to update my insurance they quoted an increase of more than 30% on their two previous quotes and refused to honour either of their previous quotes. I told them that I would never use them again, but they didn't care.”

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Posted 5 years ago

“Quick and easy to purchase car insurance from SAGA.”

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(Car Insurance) - Posted 5 years ago

“Can not really comment, I have not had to make a claim,to deal with saga.But I am very happy to be with them. thanks”

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(Home Insurance) - Posted 5 years ago

“Went online for a quote for home and contents insurance for a second home. Quote was £266 per year after disclosing full details of 2 claims in last year, NOTE have lived at our current address for 31 years and have made 4 claims in that time. Phoned Saga to check that all details were complete and pay. After an hour of further questions we were told that we would have to pay about £440 for the year because of the 2 claims even though we had disclosed these online and that quote was issued at £266 Really disappointed with 5hus service and would not recommend using Saga to anybody, eventually took the policy out with another insurance company for under £300! Felt nottreated fairly and the quote did not reflect the fact that we have only made about 4 claims in 31 years but paid 31 years of premiums”

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Posted 5 years ago

“Excellent can't fault them”

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(Car Insurance) - Posted 5 years ago

“No need to deal with the company so far. No claims made. Policy was bought without problem.”

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(Car Insurance) - Posted 5 years ago

“£25 admin fee plus £25 amendment fee is beyond unreasonable. It has in effect cost me £50 to change my registration number as there was actually no increase in cost from old vehicle to new vehicle. I would cancel immediately and go elsewhere but that would result in a £50 cancellation fee, so I will wait now till policy expires but will DEFINITELY NOT BE RENEWING, due to these unreasonably high and unjustifiable additional costs. I’m old but not rich or stupid. Get it sorted SAGA.”

Helpful Report

Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews