Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfactory service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have excellent service ia all dealings with Saga, the lady who helped me on the telephone was excellent very helpful with all my queries.”

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(Car Insurance) - Posted 5 years ago

“Offered a renewal twice as expensive then could find elsewhere. Praying on old people and hoping they'll automatically renew... Glad I've left and found a company that actually gives more for less!”

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Posted 5 years ago

“You get what they promise. Value for money”

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(Home Insurance) - Posted 5 years ago

“great value .house and car insurance”

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(Car Insurance) - Posted 5 years ago

“Very good staff and very helpful however, their quotes were higher than others”

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Posted 5 years ago

“After spending the the whole day on a compare websit .. this site was saying cheap Insurance.. well honestly BEWARE the worst con firm ever .. please bewarned rubbish cost over £1000 for nothing”

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Posted 5 years ago

“Helpful, friendly staff. Really good policy cover.”

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Posted 5 years ago

“Like all insurance companies, my premiums will go up come renewal. Offer a good deal to get you on board, then hope your loyalty pays off if you don't look around. Prior to Saga, I was with LVA, no claim yet premium went up by £160. So if I'm not with Saga again next year, you'll know why!!!”

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(Car Insurance) - Posted 5 years ago

“I thought I was insuring with Saga it turns out they are brokers and Covea were the insurance company.When I had my accident I had 4 different companies calling me all to do through Saga it was a shambles. Never again will I insure with Saga”

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(Car Insurance) - Posted 5 years ago

“Bought insurance policy for my car and saga included more options in the price that others would not even let you choose if you wanted , as I am over 80 .”

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Posted 5 years ago

“Very pleased with the quote and cover”

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(Car Insurance) - Posted 5 years ago

“Avoid SAGA like a plague ! I had a small claim when a third party reversed in to my car, i had dash cam so all of it was recorded i got in touch with Saga and they told with the film evidence i'm entitled to go on they FAST TRACK service and with just one phone call they will arrange everything for me including loan car !! so i felt very happy that my problems are over and i'm going to be look after by this respectable Saga company WRONG !!!!!!!!!!!!!!!!!!! Instead the so called fast track company are bunch of cowboys that want a fast track buck for them self instead !!!, they arrange for a person to come to my door with pencil and note book to drive my car 30 miles away to the some dump they called repair shop !!! (i had google the repair shop premises my self ) . When they arrived at my door in some rusty old car i ask this fool where is the tow truck and official paper work including photos of my car stating the scratches that need to be repaired he said he don't have the tow truck as my car is drivable and no paper work is needed pointing to his pencil and notepad , so --- WHEN HE GETS BACK TO THE GARAGE WITH MY CAR ( which this will never happen ) they will propably do more damage to my car to get more money out of this claim, --- and i wont have any proof to dispute it !!! STAY AWAY FROM FAST TRACK CLAIMS AND SAGA!!!!!!!!!!!!!!!”

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Posted 5 years ago

“I was very impressed with Saga when I made a claim They were excellent and I have already recommended them to my friends.”

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(Car Insurance) - Posted 5 years ago

“The service I have had has been excellent”

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(Car Insurance) - Posted 5 years ago

“saga pretends to be for us oldies but in reality it is for oldies with plenty of money”

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(Home Insurance) - Posted 5 years ago

“I received excellent service all the way through the claim process right down to the courtesy car. Staff were great”

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(Car Insurance) - Posted 5 years ago

“Initial good service and customer support - very good when an unforeseen accident happens, and very helpful. Unfortunately, when it comes to having the third party admit guilt the procedure becomes long and tedious, especially when the third party is from Romania. After 7 months they are still working on my claim, and unfortunately, as long as they haven't sorted this one, my renewal premium is nearly 100% more expensive.”

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Posted 5 years ago

“Excellent Service”

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(Car Insurance) - Posted 5 years ago

“The problem with this company is like most others if you change your policy or when its due for renewal they increase the price substantially, when changing my vehicle recently I phoned to see what the likely increase would be and was told between £50 and £ 100 pounds, when I finally took out the policy it had increased by over £ 400, but I was not left with enough time to seek an alternative.”

Helpful Report

Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews