Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update 27/10/2023. I got a quote from another company fully comp for £550.00 for the year so people, shop around and Saga's new advert "WE TAKE THE PEE OUT OF OLD PEOPLE" and we don't have helping and understanding. Update 23/10/2023. For three days now I have tried to contact Saga as advised by Layla who left a message on "Trustpiolot" to contact them through their chat which came back everytime with a message there is no-one there. I telephoned and spoke to a sales agent today and she informed me that the most she could do was give me a £40.00 loyalty discount which still does not explane why my quote increased 120% which again is outrageous and they have the cheek to advertise "SPECIALLY FOR THE OVER 50s" I am 72 years old. !!!!! I was 72 years old this year and do under 1000 miles a year (Doctors and Chemist). In March this year Saga increased my insurance to £529.82 for a brand new Toyota CHR. The renewal for the same car is now this coming November £1296.31 an increase of £766.49.....ABSOLUTELY OUTRAGEOUS Date of experience: 19 October 2023”

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Posted 1 year ago

“"Zero loyalty to customers. My premium more than doubled this year although I have never had a claim and drive less than 3000 miles a year. I wouldn't go back to Saga if they offered me free insurance. "”

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(Home Insurance) - Posted 1 year ago

Hi, Thanks for leaving a review and we are very sorry that our prices were not competitive. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Caitlin

Posted 1 year ago

“"Renewal came through ridiculously high and given i was an existing customer made little attempt was made to reduce the price. Won't be going back in a hurry."”

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(Car Insurance) - Posted 1 year ago

Thanks for leaving a review and we apologise for any inconvenience caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 1 year ago

“"I have insurance with Saga and have found them helpful and efficient "”

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(Car Insurance) - Posted 1 year ago

“"Fast and efficient claim settlement."”

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(Home Insurance) - Posted 1 year ago

“"I do not want to judge SAGa prematurely. They are currently dealing with my compaint that they employed sharp practice to co-ercing my mentally impaired wife to sign her acceptance that our claim relating to water seepage did notb have merit."”

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(Home Insurance) - Posted 1 year ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“We have just been to Caple in Spain for a week with SAGA Never again. TUI and Jet 2 were there as well they paid less and had the best rooms and premium drinks. SAGA guests only have local drinks and not until 1 pm.Whereas the other companies wrer 10 am. We actually felt like inferior guests. I am afraid all the SAGA guests at the hotel said they would never use SAGA again!!”

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Posted 1 year ago

“"I\u2019m not a computer person so it was most welcome to have it all done over the phone. \r\nCost of the car insurance was similar to other companies. All in all I was very happy with the service. "”

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(Car Insurance) - Posted 1 year ago

“"Very helpful service. A fair price which is fixed for 3 yearsprovided nothing changes during that time e.g. an accident or claim."”

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(Home Insurance) - Posted 1 year ago

“"Saga home insurance, in my opinion, is way superior to others I viewed on the Internet. The associates are always very polite when I have spoken to them and seem interested in my requests. I have not, fortunately, not had to make a claim so I cannot provide input on that side of the business"”

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(Home Insurance) - Posted 1 year ago

“Very poor probate service following a recent bereavement. Saga were given all the requested documentation and after several months of silence, I called the for an update only to be told that they were unable to verify my HSBC probate account because it was too new. At this stage 5 other financial institutions had already paid into the account. SAGA requested a statement from the account to support it's verification so I sent a statement. Two weeks later I called again and they still hadn't been able to verify the account, so I asked for a cheque. A further week after this I still haven't received the cheque. My first issue is that they didn't contact me when they found a problem. My second issue is there inexplicable inability to verify an account. My third issue is that I have seen no evidence of payment for at least 3 weeks after they said it was the next step.”

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Posted 1 year ago

“"I changed my car and they wanted me to pay a cancelation fee as well as charging me top price for my new insurance even with 45 years clean driving licence and being a profesional driver"”

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(Car Insurance) - Posted 1 year ago

Hello, We are sorry to hear that you have not enjoyed your experience with Go.Compare. It seems that your review is regarding the experience you have had with your insurer. As you are posting on a review site, we are unable to access your Go.Compare account and look into this further for you. If you wish to discuss this with a member of our team, please call us on 01633 654 019. Lines are open Monday - Friday, 9am - 5pm. Alternatively, you can email us on customerservices@gocompare.com Many Thanks, Harry

Posted 1 year ago

“"Very helpful when l had a accident in February,"”

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(Car Insurance) - Posted 1 year ago

“We returned from a Saga cruise Norwegian Fjords 3 weeks ago. It was our first cruise with Saga. We can thoroughly recommend Saga! The ease of boarding the ship to find our luggage in our cabin, the food was 5 star. The staff were fantastic and really knowledgable and lovely. Our ship .. The Spirit of Adventure was spotless and comfortable as was our cabin. We will definitely be travelling with Saga again.”

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Posted 1 year ago

“Have been trying to make contact with a human at saga for a week after receiving my renewal cat insurance quote 149% increase on 3 year fixed. They are a disgrace and should not be allowed to conduct a business when they make it so difficult to contact them especially when you are 80years old can't hang onto a phone for long and not very good with computers”

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Posted 1 year ago

“Rip-off merchants. Car insurance went up over 60% ! I left but they still charged my credit card! Incompetent thieves..... Avoid”

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Posted 1 year ago

“Impossible to contact except by phone with at least 15’ wait time. ‘Chat’ option didn’t work, nor did ‘leave a review’ - I had to access this via a review website instead. No policy confirmation sent by email as promised after 5 days, so……. another 15+’ on the phone. Am I insured, or not? Will they answer the phone, or not? Life is too short for this kind of time waste.”

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Posted 1 year ago

“"Sent all the into they wanted by email and post,will not use again"”

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(Car Insurance) - Posted 1 year ago

Posted 1 year ago

“" I was happy when I found my home insurance with a trusted and reliable insurer like Saga. I feel I can depend on them to answer my queries and offer help when needed. \r\nWhen I made a claim recently, it was dealt with quickly and fairly."”

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(Home Insurance) - Posted 1 year ago

“"Good price no fuss on my first ever claim. Superb !"”

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(Home Insurance) - Posted 1 year ago

Saga is rated 3.6 based on 1,430 reviews