Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy way to get Insurance. Had to cancel policy as the car was sold, and found the refund system very easy and quick. Great Company.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have found the service reasonable and easy to organise, and however I have not needed to make a claim, which may be a different storey but so far am very happy with their service. Thank you”

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(Car Insurance) - Posted 6 years ago

“Very quick an easy helpfull staff on phone an they rang back when they said they would the following day cant complian”

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(Car Insurance) - Posted 6 years ago

“Not had.... going through it now!! You pass people from pillar to post all the time Since March we have leaking pipes under our floor noone can find the leak... We have been told its multiple leaks by 4 reports ...but you still havent done anything properly The pipes have to be exposed....floors need to come up We are open planned down stairs And have floating floors...timber frame house....so the water could be seeping up the walls.. Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless e.mails sent in the last 3 days not been replied Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house then only to find out instead of taking floors up builder was told just to take laminate up..... you are a shambles.... Saga sells up and its name which you find is Co.op and Axa when you phone... its not Saga at all.... we are now waiting a week for another Report from Sergon to find out further reports I have photos phone calls but what we want is Action NOT SHODDY WORKMANSHIP so far.... Get your act together.....and do something!!!! Or we will take this further....”

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Posted 6 years ago

“I asked for, but never received a hard copy of my certificate, as I requested.”

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(Car Insurance) - Posted 6 years ago

“Great service”

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(Car Insurance) - Posted 6 years ago

“I have a fairly new BMW. I hit a pot hole which damaged the steering rack. Obviously I wanted the car to be repaired by BMW. Saga agreed to this but said I had now forfeited the right to a hire car and demanded that BMW send an estimate, pictures of the damage and pictures of the car etc etc. BMW, efficient as always, collected the car at 4pm and by 9am the next morning had identified the repair needed, sent the documentation to Saga and has said they can repair the car today! I have been told by Ash at Saga that authorisation for the repair will now take 24-48 hours which takes us into the weekend and of course the following week. I will now have to hire a car. Not impressed.”

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Posted 6 years ago

“I am very pleased I used Saga - their customer service operatives are really helpful, and the policy was excellent value for money - I saved over £200 by choosing them.”

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(Car Insurance) - Posted 6 years ago

“Although I used a comparison web site to find the best deal there was an option to phone saga and talk to a representative. Everything went smoothly, the person I spoke to was friendly and helpful, all my questions were answered and because I had already filled out the form online it was so easy to get a policy that suited me.”

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(Car Insurance) - Posted 6 years ago

“I would rather drive uninsured than give this lot any more custom”

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(Car Insurance) - Posted 6 years ago

“So far very good customer care over the phone which means a lot as I am hard of hearing and calls can be difficult.”

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(Car Insurance) - Posted 6 years ago

“Up till this minute I cannot fault their service.”

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(Car Insurance) - Posted 6 years ago

“Great Service and very reasonable car insurance”

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(Car Insurance) - Posted 6 years ago

“Awful.”

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(Car Insurance) - Posted 6 years ago

“very cheap and satisfied but it lacks a instalment payment .”

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(Car Insurance) - Posted 6 years ago

“Would given stars if Could I have just received an email saying my insurance will be up soon and that I didn't need to do anything would be automatically renewed, thought this strange as had cancelled last year and went with other firm much cheaper. called right away today and they have canceled the renewal for this year but they had taken full premium out of my bank for last year. The say they have a recording of the conversation that I called to cancel but seemingly I said I would think about new reduced offer so they have taken that as they can just go ahead. I thought the companies spoke to one another asked about past claims etc if I would have had a reason to claim I wouldn't even have known I had been insured with them andI didn't even think that you could have two insurers they always put the responsibility on the buyer. What they have actually done is steel nearly two hundred pounds from a 74 year old.”

Helpful Report

Posted 6 years ago

“If I could have given SAGA no stars that would have been a more accurate representation of my experience. ON NO ACCOUNT USE THIS COMPANY. After having our house and contents insured with Saga for a number of years we had the misfortune of having to claim for a nearly new TV resulting from two parts of the stand separating. On contacting the number on the policy details for claims, which turned out not to be SAGA at all (they only leverage the Saga name to sell policies), we were told we were not covered for electrical or sound system items at all, despite our policy saying otherwise. Their claims are handled by a company called RSA which are the biggest bunch of shysters on the planet. On phoning Saga to ask them to sort out this misinformation regarding our policy Saga agreed we were covered and eventually RSA agreed they had liability. You would think that would be the end of the matter but far from it. RSA then falsely reduced the payout by claiming they could replace the TV cheaper by claiming it was available from John Lewis cheaper than the replacement we had purchased. Unfortunately for them my company has contracts with John Lewis and they confirmed that was rubbish. These people are dishonest shysters, pure and simple. Given that Saga are known for selling to older people, who may well not have challenged them or felt intimidated into accepting what they were told, it is disgraceful behavior. DON'T GO ANYWHERE NEAR THEM.”

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Posted 6 years ago

“Couldn't believe what saga charges. Got a policy from another well known, widely advertised insurer for £349. cheaper than the saga quote. Only change was contents £50.000 instead of £75.000 and £100 more excess.”

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Posted 6 years ago

“I would rate Saga -5 stars if I could..they are complete rip off merchants.. We had been with them a while and then changed our car..the new car being 11 years old and a Ford Focus Estate. Nice car but not exactly a petrol head's dream. The quote I got was nearly 3x more even though I have 12 years NCD. They blamed the underwriter..bs. I then shopped around and got insurance from another company for less than half the price they quoted. I therefore cancelled my policy with Saga. They now hit me with a bill for close to £84 for cancelling.. administration costs. Again bs DO NOT USE THIS COMPANY, YOU WILL GET RIPPED OFF. YOU HAVE BEEN WARNED”

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Posted 6 years ago

“Saga provided me with the most competitive quote and so I changed from the more expensive provider with whom I had been a customer for a few years. I’m now curious to see what happens with the cost when it’ time for my renewal.”

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(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,430 reviews