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Saga Reviews

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought this company would look after the older person. How wrong can you be? If you have all of your smarts, never insure anything with SAGA. In short, they are on a level with Churchill. Stay away!”

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Posted 2 years ago

“Horrendous experience. Saga are brokers and trying to contact them is a nightmare. They deal with IMS who are also a nightmare. 4 weeks after an accident my husband is still in the dark about the situation. No I wouldn't use Saga again”

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Posted 2 years ago

“Awful nightmare of an insurance company. Truly awful. They treat customers disgracefully by a) raising your renewal premium to an extortionate level after you've had your car stolen (thereby punishing you for being a victim of car theft and adding to the trauma of that experience) and b) refusing to deal with you professionally, efficiently and courteously (arguing, promising callbacks that don't happen, hanging up the phone, hiding behind so-called legal guidelines to justify dragging their feet over your issues, fobbing you off with "it's not my department", etc. etc.) Numerous phone calls last week and today and still no closer to any kind of a resolution. Shame on you, Saga!!! If you're trying to turn a loyal customer into an ex-customer, you've done a brilliant job!!!”

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Posted 2 years ago

“"Very easy to join Saga insurance. I have no trouble as yet . Thanks "”

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(Car Insurance) - Posted 2 years ago

“"Easy to understand, cheap and no issues."”

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(Car Insurance) - Posted 2 years ago

“"Easily the best & cheapest quotes found. Great service "”

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(Car Insurance) - Posted 2 years ago

“Took home insurance with them last year on a 3 yr fixed price. They were more expensive than others but the attraction of 3 yrs fixed price swayed it. Not just on price, but the fact I wouldn’t have to spend hours on the phone next year looking for quotes. When you have complicated needs as far as values are concerned then this isn’t a simple process. Coverage world wide, outside of home, posssessions whilst out of the home, single item limits etc. So when the renewal turned up ( note no claims were made) we were surprised to see an email asking for info like age of house, trees location etc ( considering this is contents only why ask??). We challenged the questions and it took them nearly 2 weeks to come back and demand the answers as they had changed underwriters. So another hour on the phone talking to them turns out their underwriter had decided to remove flood cover from the policy. They then said they could cover me for the same money ( close to £700 premium ) but without flood cover. We live in a safe area, no history of flooding anywhere near us. Long story short, they say the 3 year fixed price is subject to terms ( no where does it say they’ll charge the same for half the cover!!!). Furthermore, I’ve ended up insuring with one of their underwriters through another broker. Yep, same underwriter!!! So tell me Saga, the only reason you won’t honour the fixed price deal is because your underwriter wants to charge you more, NOT because they won’t provide the cover. That makes you Saga, one of the most dishonourable companies I’ve come across in insurance. I own three companies and spend a fortune in insurance - never come across these type of people before.”

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Posted 2 years ago

“"They were really easy to deal with and there have been no problems all year, plus they did send me a chance to take up the Saga magazines on a reduced rate if I wished to."”

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(Car Insurance) - Posted 2 years ago

“Not good and more expensive”

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Posted 2 years ago

“"saga is very good."”

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(Car Insurance) - Posted 2 years ago

“"It was the best insurance for us last year"”

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(Car Insurance) - Posted 2 years ago

“"So far so good.. ask me again after renewal time .."”

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(Car Insurance) - Posted 2 years ago

“Easy and quick to set up house insurance”

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Posted 2 years ago

“"Very helpfully having had my car insurance I got 20 percent off my home insurance even though it was far cheaper than the quote I had before the discount."”

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(Car Insurance) - Posted 2 years ago

“Affordable and helpful”

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Posted 2 years ago

“"Changed my car recently .Saga was very helpful and I even got \u00a36 refund. I would highly recommend them."”

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(Car Insurance) - Posted 2 years ago

“"The Insurance was easy to buy. The provider was very efficient and courteous and helpful. Recommended."”

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(Car Insurance) - Posted 2 years ago

“"No problems with Saga and luckily have not had to make a claim\/"”

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(Car Insurance) - Posted 2 years ago

“"Very efficient hassle free well organised claim could not have been easier or better"”

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(Car Insurance) - Posted 2 years ago

“"I am not a current client and should not have been approached."”

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(Car Insurance) - Posted 2 years ago

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Saga is rated 3.6 based on 1,430 reviews