Saga Reviews

Name: Saga
Rating: 3.64

3.6 Rating 1,430 Reviews

66 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,430 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an incident where a horse damaged my pick up. Rider admitted liability. Saga have been completely useless in helping me resolve the claim. When my insurance was due for renewal there was a 30% uplift as they had it recorded that the incident involved a motorbike!!! Customer service is rubbish.”

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Posted 5 years ago

“Cancelled house insurance (big increase) Two days later they took the money out of my Account, phoned up to complain its ok we will Refund your money Still waiting Never use them again”

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Posted 5 years ago

“My car insurance renewal was quoted approximately £80 more than the previous year, this was more than i expected as i now had one years no claims bonus which i didn't have the previous year. Out of interest i got another quote from the company that insure my other car and was horrified to find it was over £200 cheaper. The exact same thing happened to me a few years ago and has also happened to a friend of mine. It seems like the first policy you take out as a new customer is competitively priced then your renewal is very expensive and not competitive at all. This is very worrying as a lot of older people just renew without obtaining other quotes. I would strongly recommend all saga customers dont just accept their renewal price and always get some other quotes to make sure they aren't being overcharged.”

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Posted 5 years ago

“CAR INSURANCE very poor service , constant lies on progress , very poor response to questions / feed back, very poor garage support / coverage following accident was appoint 3 different garages who could do work worst company ever used price not always the best way to go hence will never use them for anything again”

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Posted 5 years ago

“Following an accident on 10th January I'm still awaiting return of my car on 1st April. This follows four promised and then cancelled delivery dates. while at no time have Saga been proactive in contacting me, rather they have waited for me to contact them. My experience from beginning to end has been nothing short of shambolic and for a company that that prides itself on caring for its customers they certainly do not walk the talk. Based on this experience I would urge anyone thinking of using SAGA to do so with a great degree of caution.”

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Posted 5 years ago

“Quick and easy to complete the deal”

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(Home Insurance) - Posted 5 years ago

“I'll never insure with Saga again after their blatant attempt at ripping me off with a near doubling of renewal premium for home and contents insurance. Prior to that I was also overcharged and they refused to repay my money "because they don't refund if the amount is under £5". Other companies offer a much better service.”

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Posted 5 years ago

“No problem with Saga whatsoever would definitely recommend.”

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(Car Insurance) - Posted 5 years ago

“Straightforward application for car insurance at attractive terms from a reliable source.What more does one require ?”

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(Car Insurance) - Posted 5 years ago

“I have found Saga to be very helpful over the time I have been with them. Their customer care is the best I have come across for car insurance ... Keith”

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Posted 5 years ago

“Good and cheap”

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Posted 5 years ago

“I Was Unfortunate enough to have to make a claim with this company. Nothing compared to their promise:- Own claims manager to deal with claim :- FORGET IT. You have about 3 or 4 different claim companies involved and each one blaming the other for being slow. They will pay to accommodate you at other accommodation whilst they have qualified tradesmen dealing with your claim. WRONG AGAIN, We were without a toilet and wash basin in the house for days and no showers for weeks for a family of five. No mention of alternate accommodation and the so called Qualified tradesmen :- Well what a bunch of cowboys !!! I do not mean to insult proper Cowboys, but I would nor employ the ones I had in the house to cut my firewood for me, They lived about 50 miles away and only do insurance claims and turn up about 10.00 and go about 3.00. It took 6 months from 1st claim telephone call to get rid of these workers from my home, because in the end I did actually tell them to go and I would finish the work off myself. I am now redoing some of the work which I did actually let them do because many nights on my return from work, I would have to dismantle what had been done during the day and spend all night doing it right. Other days I would take time days off work to show them how to do jobs they had no idea how to do. If I had let them carry on the way they wanted to do the shower cubicles. We would have had floods in the house after the first use of the shower. Forget cheap quotes :- you only get cheap and incompetent workers if you are ever unlucky enough to have to claim.”

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Posted 5 years ago

“Very helpful service.)”

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(Car Insurance) - Posted 5 years ago

“When does it cost more to insure a group 3 [value £4950] car than to insure a group 13 [value£12500] car? Answer-when you insure with SAGA - their claim to understand the needs of older people is absolute misrepresentation - if only I had read the reviews first !”

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Posted 5 years ago

“Impossible to speak to this company. They run up your phone bill with irrelevant messages, then keep you waiting for at least ten minutes - the old 'we are experiencing high volumes etc.' You will hear this same message at lunchtime on Christmas Day! Truly a dreadful service.”

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Posted 5 years ago

“My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300. She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120. She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!). This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes.”

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Posted 5 years ago

“Changed car spoken to a saga Rep ,no problem changing car insurance done in 10 mins Very good service no ifs or buts”

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(Car Insurance) - Posted 5 years ago

“Still waiting for home insurance docs,car insurance docs came through quickly”

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Posted 5 years ago

“Advised on 15th Feb ,claim settled on 18th Feb new cooker delivered and fitted on 21st Feb,excellent and efficient service.”

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Posted 5 years ago

“More than doubled the renewal premium on my house and contents insurance. Upon contact was given no explanation as to why but am immediate offer of a hefty discount. Even so, this was still way above other quotes from different companies offering if not the same cover then even better. Needless to sat, I walked.”

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Posted 5 years ago

Saga is rated 3.6 based on 1,430 reviews