“Whether shopping in-store or on-line, the quality of service and products are excellent, as is their customer care service should there by a query of any kind. Very satisfying”
“They have a variety of priced products, something for everyone, They often have special offers, I find it easy to collect my nectar points, it's easy to win extra points, filling in surveys etc, even the cheaper products are of good quality.”
“Used to shop at Sainsbury's at Bolton. Got fed up of complaining to them about dirty toilets, hand dryer permanently broken. Bad customer service. Rude staff . This store is a disgrace and gone down the pan. The list is endless !We Shop at Tesco now.”
“The overall standard in Sainsbury's supermarket is definitely on the decline, whilst prices continue to rise. My particular complaint today is regarding the Sainsbury's Cafe in Biddulph. We have had drinks in other Sainsbury's stores over the years, strong tea with two tea bags for my Husband in one pot, and standard one teabag for me. We have never had a problem with this until today. We were asked to pay 20p for one extra teabag. To say we were stunned is an understatement. This has never happened anywhere else including chains such as Costa, Weatherspoons, Tesco's and small cafes with as little as 2 tables. Our request has always been received with a smile. We are both still in shock, it's not so much being asked to pay extra for another teabag, but being asked to pay 20p is just outrageous. They probably pay less than 1p each but want to make big profits out of their customers come what may. All we were told when we complained was that if it was a chargeable commodity we would have to pay. We'll never again. Surely with the huge profits Sainsbury's make they don't need to charge like this, they'll be charging extra for milk and sugar and using the toilets next. If they are so strapped for cash they have to fleece the customers we'll lend them some to tide them over!!!”
“There is nothing at all I can say good about Sainsbury's the supermarket and as for online shopping what an absolute shambles when you ring the stores locally to complain they are rude disrespectful and all they want to do is say ring customer service what a Joke good luck kept hours waiting for an answere no more Sainsbury's for our family their loss Aldi gain. What a disgusting supermarket .”
“My shop was over 2 hours late when it was delivered the price had gone up to £86 I checked it out the night before at £80 I gave them some back at the door to put it back to the £80 they said they hadn't added my £10 voucher as the systems were down so I didn't even get my £10 off and I complained at the door about a pizza which was supposed to be frozen but was melting fast ..Well I was furious so when I unpacked the rest I found frozen fruit defrosted and Tomatoes soggy and bursting oranges that looked well past their best and in general all the fruit and veg was below the standard what I get from another online store I use...I gave you a chance Sainsburys you let me down badly why should I have to pay for mouldy veg ?? Well I don't have a car or else I would take it back to the store so I guess its the bin for it...I am very disappointed and I cant wait till next week when I get a quality shop delivered from my normal online company .”
“Doncaster Sainsburys delivery slot 10-11 am. It is now 11:45 with no call from the driver. There is no mention of any technical problems on website
Phone lines are not answered. Shop phone line not answered.
Website FAQ tells you what happens if you are out and they try to deliver. It does not tell you what happens if you are in and they do not deliver.
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If the computer system is down, how did Sainsburys manage to renew our pre-paid online delivery voucher at 04:30 am?
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Disabled customers cannot suddenly jump in the car and shop elsewhere.”
“First time shopping with sainsburys did a online shop that added up to £63 but when it came to day of delivery my shopping had gone up to £65 i was short of a pound in my bank so payment would nt go through they called me to ask me to try another card but i only had the one i did not realise that if items go up on day of delivery or if they have to give you substitutes they charge you more so i asked if they could take a few items off shopping so it adds upto my original total of £63 they said they could not do this and canceled my order which i needed they said once shopping had been picked its hard to go back and amend it which i understand but they were so quick to cancel and not try n help but guess its easier for them to put all my shopping back instead of one or two items lol does not make sense did a online shop with asda and got it delivered next morning no problems as usual with asda but have been put off shopping with sainsburys it was more expensive any way will stick with asda from now on”
“I had tried muesli from several supermarket own's brand as well as from independent brands but the "nutty muesli" that Sainsbury's own brand sale is without discussion the best in the market! So full of wonderful different kind of nuts. Highly recommended!!”
“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“Scammers of the highest order and the worst online retailer I have ever had the misfortune to deal with. I usually order my shopping online and thought I would give sainsbury's a bite of the cherry. Online shops are by definitions usually our big fortnightly shops. They sent out potatoes and other fresh produce with use/eat by dates of the same day, or next day. But by far the WORST thing that happened was to learn they were adding 20p here, 20p there to many of the non fresh products. So the price you THOUGHT you were paying, and indeed signed up for, is actually nothing like the price you will end up paying. Its classic scam and one which ensures I wont be using the crooks sainsburys ever again, or any of their other shill companies like Argos. Can you imagine buying petrol at a garage and its states £1.20per litre, and then when you go to pay they say oh no actually its gone up to £125 per litre. Who on earth would suffer such a scam. Imagine that ripoff times 100000 customers daily. The saps are coining it in. Another good old British brand that deserves to go to the dogs along with the trash crooks who run it. I made an official complaint to executive level and was hounded with telephone calls which I ignored. And finally a letter saying essentially get stuffed. I shall now be taking my concerns to trading standards and the papers. CHECK YOUR BILLS if you shop with the scammers.”
“I ordered two tops online which took a few days to get to my store. One was perfect, the other, the same size, was too small, so their sizes are not reliable.”
“Petrol station: no queue at petrol station; good price; no spilt fuel on the forecourt.
Supermarket: everything in stock but some limited choice of some items -- pasta, chutney, flour.”
“Very much enjoyed shopping online. Great choice and variety of products on their website as well as friendly staff on arrival. Very impressed and long may it continue!”
