“Having shopped online with Sainsbury’s for many years, have experienced the most ‘challenging’ substitutes ! And to be fair the delivery staff have been polite,courteous friendly and helpful.
But following a phone call querying refund on substitutes, I will never shop with Sainsbury’s again. The male’ colleague ‘ was rude, patronising and aggressive,asked to speak to a manager, he said there weren’t any availability,
I insisted, guess what happened next put me on hold for 10 minutes then cut me off.
So I phoned back got through to a female‘colleague’, who was able to resolve the refund in minutes.
The refund will lie in my account for the two years it is valid, as I will not be activating my account ever again.
So another’valued customer’ lost !”
“Have been a Sainsburys customer for years, although I use other supermarkets as well. I usually get on line orders/deliveries and have not once had a problem. Occasionally items aren’t in stock but that’s not the end of the world. Had an order delivered today and can’t fault the driver or the order at all. The driver was really friendly and professional. I do think you should have an option to give feedback on the deliveries. Those drivers deserve it. Anyway. I’m just outside of Chippenham and I believe my deliveries come from Swindon? I just wanted to say I’m very happy with everything and that the driver was A+++++++. Thanks”
“Great vegan range and am informed of offers and deals which are great. They are very good informing of ingredients in their products, helpful with allergies- also have soya free! Home delivery- great service. Good prices and good communication in advance if they have to replace products. Definitely recommend.”
“My online order was not delivered today I tried calling the number provided but the person I spoke to tried to call the store several times but no one answered if you want to order your groceries online try one of the many other stores Sainsbury's not recommended”
“Sainsbury has decided to remove all offers if you ask for delivery. (Paid delivery) It's also incredibly easy to miss the notice that all your offers are being removed when you pick a delivery slot, so they're probably scamming a lot of people with this. 1 star is too generous.”
“Leek sainsburys Saturday morning.one checkout open with a queue three staff standing around talking. This happens every Saturday. This is not the time l have raised this.time to shop elsewhere”
“Warning do not get anything sent to argos sainsbury Sheffield. Ipad was stolen by a member of staff . Contacted dpd couriers sent me photos of delivery to prove ipad had arrived, sainsbury argos denied ipad was delivered. Contacting Sheffield star to see if they can help”
“2 out of the last 3 orders cancelled due to Sainsbury's issues and not a decent apology in sight - sent me a text message and I had to call a help line (took 30 minutes to answer) which was eventually answered by a rude woman who was more interested in her own ego than finding out what our next option was with the order. Despite me giving her the order number she felt unable to deal with it because i was giving her the name of Trish instead of Patricia!”
“I purchased a Royale spaghetti Bolognese code 2222 from Sainsbury’s, heated it for 4 1/2 minutes in my microwave this product is made by Bombay Halwa Ltd. Everybody please beware of this food it is just full of fat and Gristle “very large lumps” Hardly any Bolognese sauce whatsoever just taste very greasy & fatty. I have eaten some rubbish before but this takes first prize. it’s a pity somebody from Sainsbury’s didn’t taste this before they sold the product or if they did go and take one off the shelf & try it now. It is truly appalling I will try and enclose a picture of this.”
“Keith
I have done a click and collect at Altrincham store,
Caroline was very helpful, and has been over the past few visits.
I have written reviews in the past on Sainsburys website, but they don’t seem
to be getting through 13th September 2020.”
“What customer service? I sent an email to a listed address only to have 'not used' and also advised me to telephone!!!! All their phones are automated so you can't speak to anyone.
So Sainsbury here it is. I purchased a 400g Giraffe stick from Pitwines Poole. Tuff as old boots obviously day old I had to throw my lunch away. Rubbish
I won't even go into Sainsbury's again. I've never had dry bread from Tesco!!”
