“The man who served me at the pharmacy - while training a new member of staff - was extremely friendly, and helpful too. I told him that I thought he was very friendly and that he would make a positive impact on people's days.
During the same visit I bought some crisps that turned out to be out of date. This obviously wasn't good but when I returned them to a different store, even though they didn't stock the same item I was refunded promptly and with an apology, so they dealt with it perfectly.”
“Always fresh produce and friendly staff. Today a member of staff went out of his way to help me find a product. Friendly... relaxed and informative
Scarborough branch
Name of staff Phil”
“Went to B&Q for some building materials in Kings Lynn in Norfolk and decided to get a breakfast in Sainsburys ,was a feast for the big breakfast and was served really quickly so well do to the chef ...and the staff ,most efficient.”
“Delivery over 1hr late. Appx 15 items that were charged, but AWOL and no substitutes. Customer services advised that the Slough store said they couldn't resend items or substitutes as all were unavailable and no suitable alternatives. Items AWOL included - apples/cucumbers/plums/peaches/lemons/minced beef/chicken..... You get the idea?... Basic items that would be in stock or alternatives available! This Slough Store has previously provided completely random substitutes that they had seen as appropriate.... Eg a chocolate protein bar in substitution for a roll on deodorant.
Atrocious after care from Slough store who were responsible. Store manager assured call back ... 5 days and 16 customer service reps comms later and still not had a call or message from the responsible manager. Careless service. I did shop weekly with appx £150pw formany many years. I'm trialling ocado, Tesco and Amazon groceries over next few weeks. Will report back.”
“Overall the shopping experience has always been good. However, I can't see how they can justify the constant increase in prices, especially on local products. I don't accept Brexit as an excuse.”
“I can tell you what made me less than happy. I am diabetic so do not want sugar, BUT I do want ice cream. 6.5+ million people in the same boat plus many more who are attempting to cut down or out sugar intake. So when I look at the Sainsbury's ice cream selection, and may I say it is very large. How many sugar free products in this area, zero, zip. nil, none. Oh what a shame after 60 years of shopping here I have to go to Tesco to get this product, and when there do the rest of my shopping.”
“I placed an online order yesterday to be delivered today. I have instructed the driver to use the back street of my house as it has free parking and it would have been easier for him to deliver. He didn't follow it and because he parked where he wasn't supposed to he quickly carried my bags indoors and made me sign without giving me time to double check the order. As I have used this service before and never had a problem I didn't say anything and agreed for him to leave. I then checked my bags and realized that half of my shopping was missing (23 items to be precise) and I had things I didn't order delivered to me! Very disappointed I got in touch with the customer service and the girl helped me understanding what was missing and reorder it for me to be delivered tomorrow but she said I wasn't going to receive an email confirmation about the reorder....
I feel so disappointed that I don't think I will shop online with Saintsbury's again!”