“Having recently had a knee operation I explained this in the Special Instructions box when doing an on line order, asking the Delivery Driver to take the delivery boxes to my kitchen. I must thank ALL the delivery people for their kindness in delivering my order to my kitchen. It was such a help to me,so THANKYOU Sainsbury's.”
“I would like to leave feedback about my delivery driver, Mark Valentine in Dundee. He was an ABSOLUTE GENTLEMAN! Nothing was too much trouble for him.
Not only did he pack my shopping in the bags outside my door, he noticed my stairwell light wasn't working and offered to change the bulb for me!
He went above and beyond, and this grateful pensioner can't thank him enough, or praise him highly enough, an excellent ambassador for Sainsbury's!”
“The review is for AJ, the delivery driver in Nottingham, who has just come out of his way to deliver my order-THANK YOU!
The call centre service was poor, though and led to confusion and irritation at their lack of comprehension of the situation-let me know if you need any further feedback about their soft skills.
Once again, AJ THANK YOU!”
“Just been to Altrincham Store to do a click and collect.
Good service as usual , I received all the items apart from two , which
we’re substituted .
Thanks again Caroline for the quick service.
Many thanks
Keith .
.”
“I am surprised and very pleased with the 2 sweaters that I bought last spring at the Watchmoor Park store. I have just started to wear them. They look great and feel exceptionally soft and warm. One is off-white with cherry/strawberry applique at the front and the other has an animal print pattern at the front on light grey base colour and a flattering diagonal line across the front. I don't usually buy clothes at a supermarket but these caught my eye at the time and I am delighted with them. From now on I will be doing a detour from the food shelves to the clothes! You won't see a TU labels in the jumpers because I always cut out labels from new clothes if they are scratchy. Anyway, thank you Sainsbury's!”
“Having shopped online with Sainsbury’s for many years, have experienced the most ‘challenging’ substitutes ! And to be fair the delivery staff have been polite,courteous friendly and helpful.
But following a phone call querying refund on substitutes, I will never shop with Sainsbury’s again. The male’ colleague ‘ was rude, patronising and aggressive,asked to speak to a manager, he said there weren’t any availability,
I insisted, guess what happened next put me on hold for 10 minutes then cut me off.
So I phoned back got through to a female‘colleague’, who was able to resolve the refund in minutes.
The refund will lie in my account for the two years it is valid, as I will not be activating my account ever again.
So another’valued customer’ lost !”
“Have been a Sainsburys customer for years, although I use other supermarkets as well. I usually get on line orders/deliveries and have not once had a problem. Occasionally items aren’t in stock but that’s not the end of the world. Had an order delivered today and can’t fault the driver or the order at all. The driver was really friendly and professional. I do think you should have an option to give feedback on the deliveries. Those drivers deserve it. Anyway. I’m just outside of Chippenham and I believe my deliveries come from Swindon? I just wanted to say I’m very happy with everything and that the driver was A+++++++. Thanks”
“Great vegan range and am informed of offers and deals which are great. They are very good informing of ingredients in their products, helpful with allergies- also have soya free! Home delivery- great service. Good prices and good communication in advance if they have to replace products. Definitely recommend.”
“Keith
I have done a click and collect at Altrincham store,
Caroline was very helpful, and has been over the past few visits.
I have written reviews in the past on Sainsburys website, but they don’t seem
to be getting through 13th September 2020.”
“I purchased one of your taste the difference thick cut ribeye steaks and did it on the barbecue yesterday, and I must say it was one of the nicest most tender steaks I’ve eaten.
So it’s a five star from me.”
“Sainsbury's delivery drivers have been brilliant. So helpful, polite and they've never let us down.
This service was a godsend during the Pandemic and we will certainly stay with it even now the situation is much calmer. Because of health issues I find it difficult to carry heavy items, so to have my shopping brought to the door is perfect.”
“I would like to praise the Sainsbury delivery driver who went the extra mile for my disabled brother by carrying in his groceries into his kitchen. He was cheerful and good humoured and for my brother - who doesn’t get out much or see many people - really cheered him up and made his day. The delivery was between 1200 & 1300 in the RH11 8RY area of Crawley on 12/05/22. He deserves a good review.”
